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Viewing 30 posts - 5,251 through 5,280 (of 16,227 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 3, 2017 at 13:03

    Hello,

    As I see you are using old theme and required plugins. Please update them to the latest versions.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    All required plugins can be downloaded here https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 3, 2017 at 11:59

    Hello,

    Please check if the same issue persists with default woocommerce theme Storefront.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 2, 2017 at 15:08

    Hello,

    Please clear your browser cache and check the site now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 2, 2017 at 13:46

    Hello,

    I’ve sent IP to your contact email address, please whitelist it on your server to be able to connect via FTP. Thank you.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 2, 2017 at 09:46

    Hello,

    We’re glad to know you found a solution.
    Have a nice day.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 1, 2017 at 17:27

    Hello,

    What if I propose you to display labels in related products section like this http://prntscr.com/eeq7rd ? If you like this variant add the css code in Theme Options > Styling > Custom CSS > Global Custom CSS section:

    .single-product .br_alabel_label.br_alabel_center {
        position: absolute;
        z-index: 100;
    }

    In this case you don’t need to edit source files.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 1, 2017 at 14:52

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 1, 2017 at 14:12

    Hello,

    We’re using product images with dimensions 2160 × 2349 pixels on our demo site, so you can use something similar.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 1, 2017 at 13:17

    Hello,

    Unfortunately we can’t guarantee for full compatibility with 3-rd party plugins and recommend you any one which isn’t tested with the theme. You can search needed plugin yourself and check it with the theme.
    Thank you for understanding.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 1, 2017 at 12:34

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content area to check the issue.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 1, 2017 at 11:23

    Hello,

    Thank you for notification.
    We’ll update the plugin in our download section as soon as possible.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 18, 2017 at 10:41

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .footer-product {
      display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 18, 2017 at 10:37

    Hello,

    I’ve added that code in your custom.css file and related products are shown properly now:
    http://prntscr.com/ea912r

    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 18, 2017 at 09:39

    Hello,

    Email address can be changed in wp-admin panel > Settings > General > “E-mail Address” field.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 18, 2017 at 09:24

    Hello,

    Please try to regenerate images with the plugin https://wordpress.org/plugins/regenerate-thumbnails/ .
    Let us know the result.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 18, 2017 at 09:22

    Hello,

    Please read here how to add custom font http://www.wpbeginner.com/wp-themes/how-add-google-web-fonts-wordpress-themes/ .

    As I see you uploaded non-existing image in the page editor http://prntscr.com/ea8j4t .
    Remove it and logo from Theme Options will appear.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 18, 2017 at 09:13

    Hello,

    Please provide FTP credentials to check the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 18, 2017 at 09:07

    Hello,

    The reason is your images are too small.
    Please add this code in custom.css file:

    .product-image .img-wrapper, .product-slider .product-image {
       height: 140px !important;
    }
    .product-information {
       height: 40px !important;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/xmarket directory via FTP and enable it in Xmarket – Theme Settings, tick “Enable Custom CSS file”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 11, 2017 at 12:00

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 11, 2017 at 11:57

    Hello,

    I checked the page at the top (didn’t scroll) and saw this http://prntscr.com/e7bjc4 .
    Please show a screenshot of the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 11, 2017 at 10:57

    Hello,

    You need edit the file wp-content/themes/royal/framework/theme-functions.php in line 421.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 11, 2017 at 10:52

    Hello,

    1. As I see cart icon is shown in the header http://prntscr.com/e7b17e .

    2. As for the gallery issue, I’ve enabled the option “Enable slider for gallery images” in Theme Options > Single Product Page. Check images gallery now.
    Quantity field and “description” and “review” titles are shown properly:
    http://prntscr.com/e7b1qm
    http://prntscr.com/e7b1su

    Please check in other browsers and let us know the result.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 11, 2017 at 10:45

    Hello,

    4. I don’t see the code added in Custom CSS.
    Please re-add it with your customizations so we can check it.

    5. I’ve edited the code. Please check footer now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 11, 2017 at 10:28

    Hello,

    Please try to disable Ajax “Add to Cart” option in Theme Options > Single Product Page.
    Clear browser cache and check the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 11, 2017 at 10:24

    Hello,

    I’ve sent you the archive of updated files to the email address. Extract it and upload “checkout” folder to wp-content/themes/legenda/woocommerce directory. Overwrite the existing folder.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 11, 2017 at 09:49

    Hello,

    Add this css code to remove “Product Information”:

    .single-product-page .product-info h4 {
      display: none;
    }

    To reorder the contents on single product page please refer to this article:
    https://wpbackoffice.com/reorder-product-page-contents-woocommerce/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 11, 2017 at 09:44

    Hello,

    The error means, your email settings are not set correctly. Try to use SMTP instead of php mail() (so you should use a plugin like WP SMTP Mail).
    Also update all required plugins to the latest versions. Download them here https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 11, 2017 at 09:27

    Hello,

    When I tried to access WP login page I was redirected to this site http://raiolanetworks.com/bloqueos/login.php .
    Is the link correct?
    Please check it.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 11, 2017 at 09:24

    Hello @florian_huber,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 7, 2017 at 19:26

    Hello,

    I’ve reuploaded Visual Composer plugin folder.
    Please clear browser cache and check the editor now.

    Best regards,
    Jack Richardson.

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    Viewing 5,280 results - 5,251 through 5,280 (of 16,227 total)
Viewing 30 posts - 5,251 through 5,280 (of 16,227 total)
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