Jack Richardson

Dear @KSP ELECTRONICS
You changes the credentials for login to dashboard so we are unable to check the sliders issues you have. Could you update the wp-admin access for us and share in private area?
Kind regards, Jack Richardson

Dear @MAHDAR,

I hope this message finds you well.

We wish to inform you that following the recent update to version 3.23 of the Elementor plugin, we have been compelled to enforce the enqueuing of the Swiper JS library. This change is due to the removal of the ‘optimized_assets_loading’ option in the plugin, which has made it challenging for us to determine the appropriate conditions for its inclusion or exclusion. Consequently, we are required to load this library whenever sliders are present on a page.

However, should you wish to disable the theme’s Swiper JS, you may do so by inserting the following code into your child-theme/functions.php file or through custom snippets:

add_action('wp_enqueue_scripts', 'n2t_theme_denqueue_scripts', 1001);
function n2t_theme_denqueue_scripts() {
    wp_dequeue_script('et_swiper-slider');
}

Please be aware that the responsibility for ensuring the functionality of this modification rests with you. We recommend testing your website thoroughly after applying this code to ascertain that it does not adversely affect your sliders. Should any issues arise, you may revert the changes.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @MAHDAR,

I hope this message finds you well. I am writing to inform you about the location of the main JavaScript file for the Waitlist functionality. You can find the file at the following path:

wp-content/plugins/et-core-plugin/packages/xstore-waitlist/assets/js/script.min.js

We kindly request that you add this file to the exclusions for any delaying processes you have in place.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Marcos,

I hope this message finds you well. In our ongoing efforts to enhance website performance, we have identified several common solutions that have proven effective:

1. Adjusting the PHP version on your website.
2. Upgrading the server specifications to meet your website’s requirements.
3. Deactivating resource-intensive features or plugins.
4. Notably, the Elementor and WooCommerce plugins have frequently been identified as significant contributors to high CPU usage. We recommend reaching out to their support teams for further assistance.

Additionally, we offer a comprehensive analysis service, similar to what we have successfully provided for other clients. You can review these cases for reference:
– https://www.8theme.com/topic/theme-is-not-optemized-as-you-claimed-because-my-bussiness-web-hosing-full-by-listing-4-product/#post-408207
– https://www.8theme.com/topic/site-has-become-very-slow-and-elementor-takes-2-seconds-to-load-and-woocommerce-1-second/#post-392064

Should you wish for us to conduct a detailed examination of your site to pinpoint the primary issues, please provide us with the necessary wp-admin and FTP access credentials in a secure manner.

Thank you for your attention to this matter. We look forward to assisting you in optimizing your website.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Nicolo
Ok, take your time !
Kind regards, Jack Richardson

Hello @Nicolo
Thanks ! Waiting for your feedback after tests.
Kind regards, Jack Richardson

Dear @KSP ELECTRONICS,

We hope this message finds you well. We would like to follow up on the suggestions we previously provided regarding the optimization of your website’s speed. Our detailed recommendations can be found in our response here: https://www.8theme.com/topic/hello-i-am-struggling-in-customizing-header-search-bar-width/#post-415529. Unfortunately, it appears that our recommendation, particularly the implementation of the XStore ajaxify feature, has not been adopted as per our discussion in the following thread: https://www.8theme.com/topic/website-not-loading-some-time-loading-but-taking-too-much-time-and-showing-some-error/#post-405893.

Additionally, upon further review, we have determined that the issues you are experiencing are not be directly related to our theme. It seems that the extensive and heavy Document Object Model (DOM) content on your homepage, which could be generated using any theme, is contributing to the problem.

To further investigate this, we recommend testing other pages on your website that contain less content, such as the “About Us” and “Contact Us” pages. Our tests on these pages did not show the same scrolling issues, indicating that the problem is likely specific to the high content volume on your homepage.

The issue persists across various devices, including PCs, not just on mobile devices. If you agree with our assessment, we suggest reducing the content on your homepage or implementing the speed optimization strategies outlined in our initial recommendation.

Please note that our support forum is designed to provide guidance and recommendations based on customer inquiries. However, we do not perform optimizations or customizations directly, in accordance with Envato’s privacy policy. Should you require personalized assistance, you may request it through our customization panel here: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your attention to these matters. We look forward to your response and are here to assist you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Nicolo,

We kindly recommend adding the additional information to your request on our taskboard, which can be accessed via this link: https://prnt.sc/x6KXP-XqfVop. Currently, we have not observed the necessary details from your side on this platform.

Please note that the implementation of the feature you have requested will be considered based on its popularity among users.

However, in recognition of your persistent inquiries, we are providing a temporary file for your use. You may download and test it to see if it meets your expectations regarding the functionality of the Spotlight categories. Don’t forget to make a backup of the current file to prevent any issue and the posibility to upload the old version if there is any issues with new file we attached.

Additionally, please insert the following snippet into your child-theme/functions.php file:
add_filter('etheme_dynamic_categories_filter_cat_merge', '__return_false');

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @KSP ELECTRONICS,

I hope this message finds you well.

We have investigated the scrolling issue you reported on your homepage. Upon review, it appears that the problem is not directly related to our theme. Instead, it seems to be caused by the extensive and heavy Document Object Model (DOM) content present on your homepage that could be created with any other theme as well.

To verify this, we recommend testing other pages on your website that contain less content (About us, Contact us). Our tests on such pages did not exhibit the same scrolling glitches, suggesting that the issue is specific to the content volume on your homepage.

Should you wish to improve the scrolling performance, you might consider reducing the amount of content displayed on your homepage.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
8Theme’s Team

Dear @ahmed,

I hope this message finds you well. We regret to inform you that we have not received the correct access credentials for your website, which has prevented us from investigating the issue you reported. Upon preliminary review, it appears that the problem may be associated with the Elementor plugin. We recommend reviewing the following discussion on the plugin’s official support forum for potential solutions: https://wordpress.org/support/topic/no-templates-for-condition-2/.

Should you encounter difficulties in resolving the issue on your own, please provide us with the correct wp-admin access credentials. This will enable us to thoroughly examine and address the problem for you.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @KSP ELECTRONICS,

I hope this message finds you well. We have reviewed the header on our end and currently, we do not observe any issues. However, should you encounter any problems, please provide us with a detailed description of the issue. It would be helpful if you could specify the type of device you are using and attach any relevant screenshots or videos for a clearer understanding.

Thank you for your cooperation.

Kind regards,
Jack Richardson
8Theme’s Team

Hello @shounak_65753
Please, provide us the correct wp-admin access to your web-site, so we could check the setting of your sliders.
Kind regards, Jack Richardson

Dear @Jeovanni,

I hope this message finds you well. Thank you for sharing the error log with us. Upon review, it appears that the issue you are encountering is not related to our theme’s code but originates from WordPress itself.

We recommend that you contact your hosting provider and request a reinstallation of WordPress on your website. Please ensure that you create a backup of your website before proceeding with the reinstallation to safeguard your data.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @shounak_65753,

I hope this message finds you well.

We have reviewed your website and noticed that there are currently no sliders created as per the link provided: https://prnt.sc/iATUnBnYEujX. Additionally, the screenshots you have sent do not correspond to the design of the website to which you have granted us access.

Could you please confirm that the website address and access credentials provided are correct? Ensuring this would greatly assist us in addressing your needs effectively.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Alicengiz,

I hope this message finds you well.

Firstly, we often request access to your site’s admin panel because, in many cases (approximately 70%), issues are resolved simply by clearing the cache after installing patches. However, we have noticed that you have not provided the wp-admin access, which suggests a reluctance on your part to allow us to assist you effectively.

Secondly, I would like to highlight that our patch system is designed to monitor and implement vital fixes and improvements without requiring an official theme release. This approach is detailed in our documentation, which you can view here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/. Official updates undergo thorough checks by Envato and are not released very frequently; hence, we accumulate a list of fixes and improvements for later official releases.

Thirdly, you have mentioned that you have been unable to activate the website for several months due to persistent errors. It is important to note that the specific bug you referenced began with the release of Elementor v3.24.0 on September 10, 2024, as detailed in the Elementor development log: https://wordpress.org/plugins/elementor/#developers.

We take your concerns seriously and are committed to resolving the issues you are facing. However, without access to both the wp-admin and FTP, it is challenging for us to diagnose and address the problems accurately.

Please, ensure that the latest versions of theme and all plugins are installed, all patches are applied and cache on your web-site is cleared.

If the issue is still there, we kindly request that you provide the necessary access at your earliest convenience to enable us to assist you more effectively.

Thank you for your attention to this matter. We look forward to your cooperation.

Best regards,
Jack Richardson
The 8Theme Team