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Accidentally deactivated Slider Revolution

This topic has 6 replies, 3 voices, and was last updated 7 years, 1 months ago ago by Jack Richardson

kasemo

Member

February 26, 2017 at 07:42

We accidentally deactivated Slider Revolution, and now we can’t get it to reactivate.

Can you help us reactivate? How can we get it done?

Thanks!

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5 Answers

Eva Kemp

Support staff

February 27, 2017 at 11:36

Hello,

Do you mean you can’t reactivate it with purchase code or you can’t enable it in Plugins section?

Regards,
Eva Kemp.

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kasemo

Member

February 28, 2017 at 18:26

Can’t enable in the Plugins section.

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Jack Richardson

Support staff

March 1, 2017 at 12:34

Hello,

Please provide us with WP Dashboard and FTP credentials in private content area to check the issue.

Regards,
Jack Richardson.

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kasemo

Member

March 4, 2017 at 21:56

Credentials have been provided.

Please, contact administrator
for this information.

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Jack Richardson

Support staff

March 6, 2017 at 15:29

Hello,

As I see the Revolution Slider plugin is activated in your WP Dashboard > Plugins section http://prntscr.com/egoxs1
Also you are using old theme and required plugins versions. Please update them to the latest ones.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

All theme required plugins can be downloaded here https://www.8theme.com/download-plugins/

Regards,
Jack Richardson.

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