Forum Replies Created

Viewing 30 posts - 5,071 through 5,100 (of 16,223 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 7, 2017 at 10:27

    Hello @ElitaSharpe,

    1.

    Images don’t show on individual product pages, attributes show all options instead of variations

    Here is the single product page screenshot of variable product on your site http://prntscr.com/ethxpp
    I don’t see any problems with its image and product variations. Could you please specify the link to the product where you see the problem?

    2.

    Checkout page doesn’t load

    I’ve checked your checkout page and it loads as should http://prntscr.com/eti1hb . Please describe the steps to replicate the issue if you are still experiencing it.

    3.

    login on refreshes

    Please check if the same issue persists with default woocommerce theme Storefront.

    4.

    Mega Menu doesn’t work

    The mega menu option is set to your Shop page in menu settings http://prntscr.com/eti2sd and here it’s displayed on your site http://prntscr.com/eti3c4

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 6, 2017 at 15:22

    Hello,

    Here you can check the theme documentation regarding the installation process https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade

    Don’t forget to create full site backup including database before you start re-installation.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 6, 2017 at 14:58

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 6, 2017 at 14:16

    Hello,

    Please provide us with wp-admin credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 6, 2017 at 10:51

    Hello,

    I’ve deactivated and then activated the “Mega Posts and Custom Posts Display for Visual Composer” plugin and the error has gone. Please check it now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 6, 2017 at 09:18

    Hello,

    You need disable object cache, which you are currently using on your site http://prntscr.com/et2d8t

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 6, 2017 at 08:40

    Hello,

    I’ve checked your checkout page in mobile view and filled up the billing fields without any problems http://prntscr.com/et1z5y

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 5, 2017 at 18:17

    Hello,

    I’ve added some modifications to the previously provided css code, now it looks like:

    .tbs .collapse.navbar-collapse {
        background-color: #0a3201;
        padding-top: 12px;
    }
    .fixed-header .menu > li > a,
    .menu .nav-sublist-dropdown ul li a,
    .mobile-nav-heading,
    .mobile-nav .links > li > a,
    .mobile-nav .sub-menu > li > a {
        color: yellow !important;
    }
    
    .menu .nav-sublist-dropdown,
    .menu .nav-sublist-dropdown ul > li ul {
        background-color: #0a3201 !important;
    }
    
    .menu > li > a:hover,
    .fixed-header .menu > li > a:hover,
    .menu .nav-sublist-dropdown ul li a:hover {
        color: #3a9600 !important;
    }
    
    .st-menu.mobile-menu-block {
        background-color: #0a3201;
    }

    Please check the menu now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 5, 2017 at 15:44

    Hello,

    The font with http was included in Revolution Slider CSS Global option http://prntscr.com/ess0av , http://prntscr.com/ess1ld . I’ve changed the link to https. Please check the site now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 5, 2017 at 14:48

    Hello,

    There are 2 ‘Add to Wishlist’ links on product page, I only need one.

    I’ve set the following settings for the Wishlist plugin http://prntscr.com/esr64a , http://prntscr.com/esr6vy . Please check single product page now.

    Also, please could you advice how to remove all ‘Add to wishlist’ link through out the whole website? I disable it on the Theme option admin panel, but this only removes the wishlist button on top of page.

    The link “Add to wishlist” displays only in top bar (can be disabled in Theme Options > Header) and on single product pages. Where else do you see it, could you please show direct link?

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 5, 2017 at 13:45

    Hello,

    Please take our apologies for delay.
    The problem with translation of the mentioned phrases is forwarded to our developer team to fix it in the nearest theme update. Meanwhile, as a temporary solution, I’ve made the necessary changes in the wp-content/themes/blanco/woocommerce/single-product-reviews.php file. Please check review tab on single product page now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 5, 2017 at 10:57

    Hello,

    You can display tagged products by the following link http://your_domain_name/product-tag/your_tag and all products with the tag “your_tag” will be shown. The “product-tag” part in the link can be changed in Settings > Permalinks > Optional > Product tag base. Is that what you need?

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 5, 2017 at 08:46

    Hello,

    The problem is caused by GoDaddy cache plugin, which is enabled for your site by default. You need to contact your hosting provider support to disable it.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 4, 2017 at 15:49

    Hello,

    I’ve re-uploaded theme files and then checked the menu in different browsers and menu switches language as it should. Please clear your browser cache and check now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 4, 2017 at 11:00

    Hello,

    Unfortunately we don’t guarantee for full theme compatibility with all 3-rd party plugins and Jetpack as well. Perhaps it will be fixed in one of the future theme updates.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 4, 2017 at 10:46

    Hello,

    One of 3-rd party plugins you are using is caused the issue. Please try to deactivate them one by one to find the conflicting one.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 4, 2017 at 10:07

    Hello,

    You have been replied in your previous topic https://www.8theme.com/topic/error-while-adding-to-cart/ .
    This one is closed as duplicated. Thank you for understanding.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 4, 2017 at 09:56

    Hello,

    Images you get after demo content import can neither be used on a live site nor redistributed. If you want to find out where images came from to buy the license use image search engine https://www.tineye.com/

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 4, 2017 at 09:54

    Hello,

    Add the following css code in Theme Options > Custom CSS > Global Custom CSS:

    .tbs .collapse.navbar-collapse {
        background-color: #0a3201;
        padding-top: 12px;
    }
    
    .fixed-header .menu > li > a {
        color: yellow !important;
    }

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 4, 2017 at 08:08

    Hello,

    In your last reply you sent entirely different site link than in the first request. The site https://centenaryhire.com.au/ uses TheLeader theme but from the beginning we have been talking about Royal theme, so please create new topic with the issue in appropriate forum thread https://www.8theme.com/forums/theleader-support-forum/ to prevent misunderstandings. Thank you.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 3, 2017 at 16:44

    Hello,

    Unfortunately I can’t connect to your server with the FTP details you provided. Please check them and give us the correct ones. Thank you.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 3, 2017 at 13:05

    Hello,

    Go to Theme Options > Single Product Page > turn off “Show Product name” option.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 3, 2017 at 12:53

    Hello,

    Please provide us with the link to your site and WP Dashboard credentials in private content area to check the issue.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 3, 2017 at 12:50

    Hello,

    Please provide us with FTP credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 3, 2017 at 12:48

    Hello,

    Unfortunately we can’t log in to your site Dashboard with provided credentials. Please check them and give us the correct ones. Thank you.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 3, 2017 at 12:10

    Hello,

    1. Please check cart widget now.

    2. To hide grid/list switcher set “Only Grid” or “Only List” in Theme Options > E-Commerce > Products Page Layout > Products view mode http://prntscr.com/ertz5l

    3. I’ve added this css code:

    .woocommerce-breadcrumb,
    .woocommerce-breadcrumb a,
    .delimeter {
        color: #ff0a0a !important;
    }
    
    .page-heading h1.title {
        color: #aed691 !important;
    }
    
    .breadcrumbs a,
    .woocommerce-breadcrumb a,
    .back-history, .breadcrumbs,
    .woocommerce-breadcrumb {
        color: #ff0a0a !important;
    }
    
    .breadcrumbs-type-8 .page-heading.bc-type-8 {
        padding-bottom: 30px !important;
    }

    2. Even if I go into 8theme’s setting and enable the footer, I cant see any footer on my website. So how can I activate the footer properly?

    I’ve added static block from Victoria demo version and assigned it in Appearance > Widgets > Footer Area section. You can edit its content in WP Dashboard > Static Blocks > Victoria.

    4. For some reason my single shopping page looks different now. My productimage is in the centre of the screen and the product information to the down left and the price and option setting is to the right of the image.
    So how can I change this so it looks like thie single shopping page in the Classco theme Victoria.

    Go to Theme Options > E-Commerce > Single Product Page and change Page Layout to your needs.

    5. For some reason when I try to edit my own CSS-code. Nothing happens to my site. No matter where in wordpress I write it, visual composer, nomal customization, 8theme plugin..
    So what im I doing wrong here, why doesnt my CSS-code work?

    Try to add “!important” to your css code properties.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 31, 2017 at 14:48

    Hello,

    Would you mind to provide us with FTP credentials in private content area? Thank you.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 31, 2017 at 13:40

    Hello,

    You are using old theme version, as the latest one is 2.9 https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.


    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same)

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 31, 2017 at 12:00

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 31, 2017 at 09:52

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

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Viewing 30 posts - 5,071 through 5,100 (of 16,223 total)
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