Jack Richardson

Dear @Peter,

Thank you for reaching out.

You are correct in understanding that certain widgets remain hidden until they are fully rendered. We implemented these loaders and widgets invisibility because Elementor typically loads most of the widget styles in the footer of the page. As a result, the design of these widgets may not display properly during the page loading phase.

It’s great to see that you are familiar with the use of the !important postfix, and we’re glad you took the initiative to apply it yourself to resolve the issue.

Has your request been fully addressed, or do you have any further questions? Please don’t hesitate to reach out if you need any additional assistance. We are here to help.

Best regards,
Jack Richardson
The 8Theme Team

Dear @CasperTextil,

We hope this message finds you well.

Following the installation and activation of the XStore AMP plugin, you have the ability to add widgets to the designated sidebar widget area. You can refer to the following link for guidance: https://prnt.sc/FbxchIPc1TKN.

For further details regarding the configuration of the AMP version, please consult the documentation that was previously provided.

Should you have any questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Mesas,

I hope this message finds you well.

By default, we provide pre-built templates for WooCommerce emails. However, please note that these templates don’t cover all third-party plugins that could be installed. We have also suggested a potential solution that may assist you in modifying email templates for other plugins.

If you prefer to use the default WooCommerce email templates, you can easily disable the Email Builder feature. For more information on how to use our Email Builder, please refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-built-in-woocommerce-email-builder/.

Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Kind regards,
Jack Richardson
The 8Theme’s Team

Dear @Oliver Theiß,

In this case, the product type will remain as a simple one, and the waitlist functionality should continue to operate as expected. However, we recommend testing it to ensure it works according to your requirements.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

I hope this message finds you well.

1) Could you kindly confirm if you have cleared your browser cache? It seems that this might not have been done, as we have tested the issue on several different browsers, and the scroll bar is not visible, nor is there any overlap with the menu. If you still see the scrollbar after clearing your cache, we kindly ask you to check the issue in an incognito window as well. Should the issue persist, please provide us with the details of the browser and operating system (Mac or Windows) you are using for testing.

2)
a) Thank you for your suggestion. We will take it into consideration for future releases, should there be similar requests from other customers.
b) & c) These are great ideas, and we will implement them in the next update.
e) Thank you for bringing this issue to our attention. It will be addressed and resolved.

Best regards,
Jack Richardson
8Theme Team

Dear @kamil109,

By default, such text originates from the WooCommerce plugin files. Therefore, we recommend checking the relevant string in the Loco Translate plugin’s translations for the WooCommerce plugin. Please ensure that you synchronize the translations after each plugin or theme update to ensure everything functions correctly.

Should you require any further assistance, kindly provide us with the appropriate wp-admin access, and we will be happy to help.

Best regards,
8Theme Team

Dear @Rowan Keizer,

We hope this message finds you well.

Could you kindly provide us with the product where the custom badge has been added, so we can review it? Additionally, we would appreciate it if you could guide us on how to set up such a badge for testing purposes.

Furthermore, we would like to inquire if you have reached out to the support team of the Judge plugin regarding the compatibility with our Product Grid widgets. It is possible that they may have custom hooks that need to be adjusted to ensure proper compatibility.

Thank you for your assistance, and we look forward to your response.

Best regards,
The 8Theme Team

Dear @KSP ELECTRONICS,

I hope this message finds you well. I am writing to address a few points regarding the use of the XStore Ajaxify feature available on each Elementor widget. This feature is designed to be user-friendly and does not require any coding skills. For your reference, please see the following screenshot: https://www.awesomescreenshot.com/image/49798158?key=c81fa20aea0720fefd3adc8c4639cf5e. We could made few activations of such feature for widgets on your home page, but unfortunately you didn’t provide us the correct wp-admin access, so, please, try to activate such feature from your side.

It seems there may have been some miscommunication concerning the level of support we are able to provide. Our role is primarily to guide and advise you through the optimization process, rather than implementing changes directly on your website. We provided you the most detalized instructions also in other topics (https://www.8theme.com/topic/my-website-is-not-loading-properly-taking-too-much-time-in-loading/#post-415624) you could follow but such instructions seems to be ignored by you.

Additionally, we can suggest that you can either remove or minimize the use of hidden content on certain devices.

We also recommend that you perform a test on your website using GTmetrix, where you will find suggestions for potential improvements.

Could you please inform us about the steps you have taken towards optimization based on our suggestions? It is important for us to understand your confirmation of having implemented the changes.

We strive to provide exceptional support for all themes from Envato, and it is crucial that our guidelines and suggestions are followed to ensure the best results. If there are any issues or dissatisfaction with the support provided, we are more than willing to discuss this further via email to ensure confidentiality and address any concerns effectively.

Thank you for your attention to these matters. We look forward to your response and are here to assist you further.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @mecenas666

Please, check now !
We added next code snippet in your child-theme/functions.php
add_filter('etheme_sales_booster_floating_menu_svg_code', '__return_false');

The result is next -> https://prnt.sc/HmuoSJI46cYy

Kind regards,
Jack Richardson
The 8theme’s team

Hello @MAHDAR,

We recommend trying the Tag/Category Cloud widget instead of the Spotlight widget. We’ve added it to your Archive page (https://prnt.sc/UlGqtpCIQ-Gd) and applied some CSS to make it unwrapped and scrollable (https://prnt.sc/Mq3ZfzrZ8UeK). For now, we’ve left both widgets on your archive page so you can test them.

Please clear all your caches and try hiding the Spotlight widget first to see how the Tag/Category Cloud widget performs on its own. We believe this solution might give you the results you’re looking for.

However, we’ve noticed that your requests are increasingly leaning towards additional customization, which falls outside the scope of our standard support. We kindly ask for your understanding in this matter.

Best regards,
Jack Richardson
The 8theme’s team

Hello @pablostevens
You had ‘Preload content’ option activated so as such option was active in your Theme options then few others were locked to configure. For this time we deactivated it -> https://prnt.sc/-qU6Qi76nGUV. And now you can set the other setting of newsletter too.
Maintenance mode was temporary activated and then was deactivated.
Please, check now !
Kind regards, Jack Richardson

Dear @ziga32,

We would like to inform you that the product you referenced does not feature preselected variations, which is why a price range is currently displayed on the shop pages. Should you prefer to display only the minimum price, this option is available within the Theme Options. You can easily activate it there.

If you require further assistance or wish for us to configure the settings on your behalf, please provide us with the correct wp-admin access credentials.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Octatech,

We appreciate your interest in customizing the display of variation products. To initiate this process, we kindly ask you to submit a feature request on our roadmap page at https://www.8theme.com/roadmap/. We prioritize the implementation of new features based on the demand and feedback from our customer community.

Should you require a more immediate solution and cannot wait for your request to gain popularity, we recommend exploring additional plugins that may meet your specific needs regarding product variations.

Furthermore, for bespoke customization services, please submit a request via our customization panel at https://www.8theme.com/account/#etheme_customization_panel.

We thank you for your understanding and adherence to our support guidelines.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @creativesite
The issue was caused because of your custom CSS -> https://prnt.sc/qvHeMEcIZW1j. We removed it for now and the carousel is working as it should now.
Please, check !
Kind regards, Jack Richardson

Hello @powerfaom
Please, try to use another widget for such needs. Here is a dedicated answer for similar question you have -> https://www.8theme.com/topic/static-block-marque-appears-as-a-duplicated-text/#post-396806.
Kind regards, Jack Richardson