Dear @shopsangam,

I hope this message finds you well. We would like to bring to your attention that we have previously provided a detailed solution to your query. However, it appears that our responses may not have been reviewed on your end. We are concerned that this might lead to inefficiencies, as our support team is investing time in both explaining and implementing the solution.

To illustrate the effectiveness of the previously proposed solution, we have set up a static product, and the preview results are displayed as expected. You can view the results here: https://prnt.sc/XJGD99Y5TFXF.

We kindly request that you review the provided solution and get back to us with any further questions or confirmations at your earliest convenience. This will help us serve you better and ensure that our efforts are aligned with your needs.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Aulakh, Sam

Unfortunately, this feature is not available and it needs the customization codes but it fall out of scope our support standard. If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Chandru,

I hope this message finds you well. Please follow the detailed instructions below to implement the Fibo search on your mobile menu content:

1. Create a new static block by following this link: https://prnt.sc/Pk-3tHiKx9-a
2. Refer to the provided documentation for the shortcode [fibosearch] here: https://prnt.sc/eo0T_TN3Qf3a. Please add the recommended shortcode into the new static block as shown here: https://prnt.sc/zHaNoPZQnSzl
3. Access your header builder editor via this link: https://prnt.sc/FXlVW6CrYD74
4. Begin editing the mobile menu element and add the new item. Select the type as ‘Static block’ and choose the block name you created earlier. Reference link: https://prnt.sc/w-r-Q2KVKXh2
5. After saving the changes, you should see the following result: https://prnt.sc/7gPJCa2fGLJW

Please attempt to implement the solution using the instructions provided above. However, if you encounter any difficulties or are unable to implement it, kindly provide us with the correct wp-admin and FTP access, as the previously provided credentials are not functioning. Also, if you are a PRO user of Fibosearch you may contact with their support and they can help you as well according to the information they wrote on the plugin page – https://prnt.sc/qx7QMYOE1IhN.

Best regards,
Jack Richardson
8Theme’s Team

Dear @maybendeler,

We hope this message finds you well. Upon reviewing your wishlist element settings, we noticed that the custom SVG icon for the wishlist element was missing. To address this issue, we have temporarily replaced it with an icon from the XStore icons library. You can view the updated icon here: https://prnt.sc/iW3Y0WNP793g.

Could you please take a moment to check and confirm if everything is functioning as expected on your end?

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Sofiane,

I hope this message finds you well. We have completed a thorough review of your cart and checkout pages, and I am pleased to provide you with the following updates:

1. We have inspected the header on your cart and checkout pages and found everything to be functioning correctly. You can view the details here: https://prnt.sc/I56yN44GYaUu.

2. Our team has successfully tested the functionality for increasing and decreasing the quantity of products in the cart, as well as removing items from the cart. All features are operating as expected.

3. We have verified that the Quantity Discount Sales Booster feature is active and functioning properly. The product prices are adjusting according to the quantity ranges set in your discount options. For example:
– With a 10% discount applied, the calculation for two units priced at €44.99 each is correctly displayed as €89.98, reduced from the original total of €99.98 (€49.99 x 2). You can see the screenshot here: https://prnt.sc/567ZqeBprGx1.
– Another example can be viewed here: https://prnt.sc/ALOeWD8csW0i.

Please review the provided screenshots and confirm that everything meets your expectations. Should you have any further questions or require additional assistance, do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Dear @shopsangam,

We hope this message finds you well.

We are writing to provide you with a visual demonstration of the correct implementation of product hover effects. Please find attached a video that showcases an example of the hover effects in action: https://we.tl/t-Ume6ZK06a2. The video illustrates the conversion of the ‘middle hover type’ to the ‘right hover type’ on a mobile device.

Should you prefer to maintain the ‘middle hover type’ on mobile devices, we kindly refer you to the solution we previously outlined for you. You can review the details at the following link: https://www.8theme.com/topic/quick-view-option-is-not-showing-on-mobile-and-also-the-place-of-cart-and-wishlist-wrongly-updated/#post-401190.

For your reference, here are screenshots demonstrating the hover effect before and after adding custom CSS:
– Before: https://prnt.sc/gQXGeVWTM6wN
– After: https://prnt.sc/mrhNiSKT2tfI

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Brunos,

I hope this message finds you well. We have identified two potential solutions to address the scrolling issue you are experiencing:

1. You may consider using our new Single Product Builder, which is based on the Elementor builder. For more details and to get started, please visit: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

2. Alternatively, you can opt to keep all tabs closed in the settings of your current Single Product Builder. For reference, please see the settings here: [Settings Screenshot](https://prnt.sc/vIqYQrsOajkz).

We have currently implemented the second option on your website. You are welcome to review the changes and assess the results at your convenience.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Peter,

I hope this message finds you well. I am writing to explain the issue you encountered with your theme setup.

Typically, modifications such as adding new functions or removing old ones are made directly in the parent theme files with each update. It appears that the root cause of the problem is related to the theme-functions.php file from the parent theme being copied to your child theme. Our developers recently added a new function to the theme-functions.php file in the parent theme. However, since this file was duplicated in your child theme, the parent version was overlooked, and consequently, the new function was not recognized. This discrepancy led to the fatal error you experienced, as the function was called in several other files of parent theme.

We have previously outlined the correct method for overriding parent theme functions in your child theme to avoid such issues. It seems that you might have replicated this setup across multiple websites by copying the child theme folder containing the modified theme-functions.php file.

To prevent further complications, we strongly recommend reviewing the theme configurations on all your websites to ensure they are set up correctly.

Should you require any further assistance or clarification, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Peter,

We have successfully identified the source of the critical error affecting your website. It appears that certain files, which should not have been copied, were transferred to the child theme. Specifically, files from the framework folder were moved incorrectly (details and screenshot available here: [https://prnt.sc/nC0Vu5RqeiMX]).

As we have advised our customers previously, copying any files from the framework folder to the child theme is not recommended. Such actions can lead to operational issues, as these files are not designed to function within the child theme environment. If you need to modify functions from the framework folder, we suggest copying only the necessary function code into the child-theme/functions.php file. Please ensure modifications are made only if the function is wrapped with the specific condition shown here: [https://prnt.sc/YUklS8_tXR_A].

Please be aware that we are not responsible for any issues arising from custom modifications you implement within the child theme.

To resolve the current issue, we have renamed the xstore-child/framework folder, and as a result, your website has resumed normal operation (for reference, see screenshot: https://prnt.sc/Q20FefXzkCSo).

Also, we have already fixed the same issue on your other web-site -> https://www.8theme.com/topic/page-error-after-the-latest-xstore-core-update-urgent/#post-393493. Please, take a look and keep the fix in your mind so you could fix it by yourself with the instructions provided by our support team.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind regards,
Jack Richardson
The 8Theme Team

Dear @shopsangam,

We hope this message finds you well. We would like to inform you that we have not received any reports of issues concerning the child-theme. Therefore, you are welcome to utilize it as per your requirements.

Should you have any questions or need further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Allen,

I hope this message finds you well. I wanted to address your recent inquiry regarding the optimal image sizes for your website.

Upon review, it appears that the optimal image size for clarity and performance might not necessarily require support intervention, as this information can typically be found through a simple search. However, to assist you further, we have compared the image sizes between your current and previous websites. We noticed that the previous site utilized images with a resolution of 1500 pixels (as seen here: https://prnt.sc/CfR1Kt8KxY4r), whereas the new site uses images with a resolution of 500 pixels. This difference could explain why images on the older site may appear clearer.

Additionally, it seems that the display issues might be partly due to the device on which the website is being viewed. Larger devices, which are less commonly used by the majority of customers, might not represent the standard viewing experience. In our opinion, optimizing for these larger displays by using heavier, larger images might not be beneficial, as it could negatively impact the experience for a significant portion of your audience, particularly those using laptops.

We recommend considering a balanced approach that accommodates the majority of your users’ devices while maintaining image clarity and site performance.

Thank you for your understanding, and please feel free to reach out if you have any further questions or need additional assistance.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Sam Aulakh,

I hope this message finds you well. Could you kindly share an example of the logged-out page design you envision, using our private content area? This will enable us to assess the feasibility of your request and consider the inclusion of this feature in our upcoming tasks.

Additionally, you are always welcome to submit a request via our feature request panel at https://www.8theme.com/taskboard/. This platform allows others to view and support your request by voting, which can help prioritize the development of features that are in demand.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Martin,

Thank you for your detailed feedback and for testing the new xstore-wishlist.php and the latest update.

We appreciate your observations regarding the behavior of deleted items being restored after logout and re-login, as well as the distinction between freshly added products and older ones. We understand that older items do not show the date added and still display in the wishlist even when their status is changed to “pending review.”

To address your specific questions:

1. **Wishlist Population on Login:** Yes, it is expected behavior that the wishlist is populated with the items from the account upon login.
2. **Wishlist Persistence on Logout:** When you log out, it is also expected that the items remain on the wishlist.
3. **Adding New Products to Wishlist:** New products added while logged out should be saved to the wishlist upon logging into the same account, which is the desired behavior.

We will have our developers review the issue with items that have a status of “pending review” or are non-published still displaying in the wishlist. We understand that waiting for nearly two weeks for test results can be frustrating, and we assure you that we thoroughly tested the functionality on our end without encountering these issues.

If you find that our built-in Wishlist is not meeting your needs, we recommend migrating to the YITH Wishlist plugin [https://wordpress.org/plugins/yith-woocommerce-wishlist/], which is fully compatible with our system and may offer the functionality you’re looking for.

Thank you for your patience and understanding. We are committed to resolving this issue and ensuring the best experience for you.

Best regards,
Jack Richardson
The 8theme’s team

Dear @shopsangam,

We hope this message finds you well.

We would like to inform you that by default, the Quick View element is configured to be hidden on mobile devices when it appears after the third element to prevent overlapping. However, to accommodate your specific requirements, we have implemented a custom CSS solution to ensure that the Quick View element remains visible on all devices.

Please find the custom CSS code we applied below:

body .template-content .page-wrapper .etheme-product-hover-mask3 .footer-inner>.show-quickly {
    display: inline-flex;
}

You can view the changes here: https://prnt.sc/c0Y5mb22c2KG

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Lyana,

I hope this message finds you well. We have identified an issue with the CSS configuration in the YITH WooCommerce Product Add-Ons & Extra Options plugin that is affecting the display properties on your website. Specifically, the plugin enforces a ‘display: block !important’ style on ‘form.cart’ across all instances, which is generally not considered best practice. You can view the issue here: https://prnt.sc/AV9DExPy6it3.

To address this, we have implemented the following custom CSS solution to correct the display issue in the sticky cart on your site:

.single-product.woocommerce selector .etheme-sticky-cart form.hidden {
    display: none !important;
}

You can review the custom CSS here: https://prnt.sc/tLux4AntydLo.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team