Forum Replies Created

Viewing 30 posts - 4,591 through 4,620 (of 17,794 total)
1 2 3 … 153 154 155 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @gabrielet,

    This error might occur if any modifications were made to the Core plugin on your end. However, since no screenshots or videos of the issue were provided, we are unable to fully understand the exact problem that arose during the update.

    If you have any additional details, such as screenshots or a video, please share them with us so that we can investigate the matter more thoroughly.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429654 Copied In reply to: WordPress E_Error type error line 109. Missing format specifier
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abdul Moiz,

    We hope this message finds you well.

    We would like to inform you that we have added the following code to your child-theme/functions.php file: https://prnt.sc/S4nxOHQmYJfa. With this update, you now have the ability to create custom templates for those emails using our builder: https://prnt.sc/PBQjapZBnRax.

    We kindly request you to create your desired templates and review them at your convenience. Should you encounter any issues or require further assistance, please do not hesitate to reach out to us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429469 Copied In reply to: Email builder not showing templates for failed and other new statuses for customer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @fatih durmus,

    We hope this message finds you well.

    It appears that the issue on your frontend has been resolved for now. Could you kindly notify us if the issue reoccurs? As we are currently unable to determine the exact amount of time required for the issue to manifest on your frontend, your prompt notification would be greatly appreciated.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429460 Copied In reply to: I’m experiencing an issue with the footer I created using Elementor.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abdul Moiz,

    We hope this message finds you well.

    As you are aware, our support services are dedicated to addressing issues or bugs specifically related to our projects.

    To assist with your concern, we conducted a test order on your website without activating our Email Customizer. You can find the results here:
    – https://prnt.sc/PdUBSTrpd7h_
    – https://prnt.sc/hWjZnW2SW9f-

    Additionally, we configured the email subject you previously mentioned for use, as shown here: https://prnt.sc/BoorEdcOmKgq. However, it appears that WooCommerce may have a bug in their code, which is causing the email subject to display incorrectly.

    For this reason, we kindly requested that you verify whether the issue is related to our theme. In most cases, such issues are not connected to our theme, and we recommend reaching out to WooCommerce support for further assistance with this matter.

    We appreciate your understanding and adherence to our support guidelines and privacy policy.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429363 Copied In reply to: Email builder not showing templates for failed and other new statuses for customer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @hafunerix

    Could you please, check now ?
    We have implemented a solution with custom CSS on your web-site for now containing next custom code:

    .single_variation_wrap:has(.woocommerce-variation[style*=none]) {
    margin-top: 25px;
}

    Kind regards, Jack Richardson
    The 8theme’s team

    #429361 Copied In reply to: No space between “Add to cart” button and product variant images
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abdul Moiz,

    We hope this message finds you well.

    At the moment, we are managing a significant number of topics on our support platform, which limits our ability to conduct individual testing for each client. Therefore, we kindly request your assistance in testing the issue on your end and providing us with feedback, including screenshots of the results.

    We believe it should be possible for you to adjust the subject line of the email in the WooCommerce settings and then place a test order to verify whether the subject line in the received emails is correct.

    Regarding your second question, we suggest addressing your inquiries step by step. Let us first resolve the primary issue, and once that is completed, we will proceed to review and address your subsequent questions.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429279 Copied In reply to: Email builder not showing templates for failed and other new statuses for customer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abdul Moiz,

    We hope this message finds you well.

    We would like to inform you about the steps we have taken to investigate the issue on your website:

    1. We retained only the default WooCommerce widget in the Shop sidebar (screenshot: https://prnt.sc/gDMdpzaMX3l5) to determine if the error persists with the default widget.
    2. Additionally, we removed our custom Sidebar widget from the Elementor editor and replaced it with Elementor’s default widget (screenshot: https://prnt.sc/7Jsq8VZaEHiG).

    These steps allowed us to confirm that none of our widgets are contributing to the issue. However, after completing these changes, we observed that the error still persists when attempting to edit (screenshot: https://prnt.sc/yipnbOTQl45N).

    Upon reviewing the WooCommerce error log, we found the following information: https://prnt.sc/MWR-qJPCEFJ_). Based on this, we recommend reaching out to the WooCommerce support team, as the errors appear to be related to their default widgets.

    Please let us know if there is anything further we can assist you with.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429244 Copied In reply to: Not able to edit category Archieve page.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Aya Mohamed,

    Thank you for reaching out to us.

    We regret to inform you that the only solution we can recommend is the one we previously suggested. This solution has been thoroughly tested with our customers and has proven to be effective. Unfortunately, free solutions are not capable of addressing all the requirements for translations of this nature.

    If you prefer not to use the paid plugin, we are unable to recommend any free alternatives that would fully meet your needs. We appreciate your understanding in this matter.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #429214 Copied In reply to: How to translate widht TranslatePress emails created with email builder
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Janina,

    We hope this message finds you well.

    It seems that the access you previously shared with us is no longer functioning. As a result, we kindly suggest manually reviewing your settings in the “Theme Options”. It appears that the “Separated Layout” is currently activated for your checkout pages. You can find detailed guidance on customizing cart and checkout page layouts in our documentation here: https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/.

    We recommend switching to the “Classic Layout” or another layout option and checking if this resolves the issue. Additionally, the light grey background can be removed using custom CSS, but we encourage you to try the aforementioned solutions first.

    Should you require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429178 Copied In reply to: How to change the checkout page as your demo content
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Abdul Moiz,
    Have you had a possibility to test the default subject on that email template from WooCommerce settings ?
    Kind regards, Jack Richardson
    The 8theme’s team

    #429177 Copied In reply to: Email builder not showing templates for failed and other new statuses for customer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Fabio,

    We hope this message finds you well.

    We kindly suggest reviewing the following article, which provides valuable insights into the loading sizes of images from devices: https://livefiredev.com/srcset-not-working-getting-wrong-images/.

    The question you raised appears to be more closely related to device behavior, browser functionality, and the use of srcset for images on your website, rather than directly pertaining to our theme. We believe the article will help address your concerns effectively.

    Should you have any further questions or require assistance, please don’t hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429115 Copied In reply to: Responsive Images for mobile – loading wrong size
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abdul Moiz,

    I hope this message finds you well.

    Have you tried modifying the title of such emails within the settings of the template in WooCommerce? It’s possible that the subject line has been altered by WooCommerce plugin there, and you may simply need to set the desired subject for the email in those settings.

    For custom templates built using our builder, you can refer to the following topic for guidance: https://www.8theme.com/topic/emails-for-dokan-vendors-are-not-being-sent/#post-418178. This topic provides information about the IDs of emails created based on the WooCommerce WC_Email class.

    If you’ve created custom emails using a third-party plugin, we recommend reaching out to the support team of that plugin for assistance. Alternatively, you can submit a request for additional customization through the following link: https://www.8theme.com/account/#etheme_customization_panel.

    Should you have any further questions or require additional support, please don’t hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429109 Copied In reply to: Email builder not showing templates for failed and other new statuses for customer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abdul Moiz,

    We hope this message finds you well.

    Could you kindly check the update now? We have moved the video to the last position in the sequence. This adjustment was made because, when the video was placed first, the iframe required additional loading time, which caused display issues. By positioning it as the last item, we were able to address this concern and have also ensured that it is center-aligned for better presentation by adding of custom CSS for Product gallery widget in Elementor editor.

    Thank you for your understanding, and please let us know if there is anything else we can assist you with.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429106 Copied In reply to: Issues while using YouTube video in product images on the product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Gabriele,

    Thank you for reaching out to us.

    We would like to kindly inform you that the LiteSpeed plugin is not developed by our team. Therefore, we recommend referring to its official documentation for guidance on proper configuration. As the support team for 8Theme projects, we are only able to assist with issues related to our own products.

    We appreciate your understanding and are here to help with any questions or concerns regarding our themes.

    Best regards,
    Jack Richardson
    The 8Theme Support Team

    #428921 Copied In reply to: Icon issue on Firefox (on incognito mode too)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Benas,

    I hope this message finds you well.

    We wanted to kindly follow up regarding our previous inquiry. Unfortunately, we have not yet received your response about testing the redirection issue using the default Storefront theme. Could you please confirm if the issue persists with the Storefront theme as well?

    Additionally, we would greatly appreciate it if you could provide us with screenshots of your testing results. If the issue is indeed replicated while using the default Storefront theme, we recommend reaching out to WooCommerce support for further assistance.

    Thank you for your cooperation, and please let us know if you have any questions or need further clarification.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #428920 Copied In reply to: On user creation he is redirected to wrong password creation form
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Harish,

    Thank you for reaching out to us and for your efforts in testing. We truly appreciate your cooperation.

    However, we noticed that no screenshots were provided to help us better understand the issue you are experiencing on your website. Additionally, we are currently unable to log in to your website due to custom redirections implemented in the login form.

    To assist you further, we recommend testing whether the issue persists when using the default Storefront theme. Please note that the functionality related to user registration is managed by the WooCommerce plugin and is not directly tied to the XStore theme. It should function the same way with the default theme.

    If the issue is also present with the Storefront theme, we kindly suggest reaching out to the WooCommerce plugin support team, as they would be best equipped to assist you with this matter. Please understand that our support team is dedicated to addressing issues related specifically to our products.

    Thank you for your understanding and for respecting our support privacy policy. Should you have any further questions or concerns related to the XStore theme, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #428919 Copied In reply to: fake orders on website since started using 8themes
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Rakesh
    Please, check your browser cache and check then -> https://prnt.sc/Z0LGxPBfWk1y.
    Clear cache of browser -> https://support.google.com/google-ads/answer/32050?hl=en-AU&co=GENIE.Platform%3DDesktop.
    Kind regards, Jack Richardson
    The 8theme’s team

    #428916 Copied In reply to: Problem in menu color/theme setting while adding new item
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abdul Moiz,

    Thank you for bringing this to our attention. You are absolutely correct—it was indeed a bug in our theme. We are pleased to inform you that the issue has been successfully resolved on your website. Additionally, this fix will be included in the next global update of the theme.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #428816 Copied In reply to: The register Popup does not redirect to register/ login page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abdul Moiz,

    Thank you for reaching out to us.

    We kindly request you to submit your request on our task board via the following link: https://www.8theme.com/roadmap/. Alternatively, you may utilize the Loco Translate plugin, a free and user-friendly tool, to modify the text within our theme files directly on your website.

    Should you require further assistance, please do not hesitate to contact us.

    Kind regards,
    Jack Richardson
    The 8Theme’s Team

    #428814 Copied In reply to: issue with coupon OK button size on cart page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Rakesh,

    We hope this message finds you well.

    The issue you encountered was due to the use of the ‘Product Grid’ widget on your shop page. To ensure the products are displayed correctly based on the current query of the page, the ‘Archive Products’ widget should be used instead.

    To assist you, we have replaced the incorrect widget with the appropriate one. You can now review the updated configuration on your shop page.

    For further guidance, we encourage you to refer to the documentation for our XStore Archive Products Builder and its configurations. You can access it here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

    Should you have any additional questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #428813 Copied In reply to: Category link is not working whenever I click on any category
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Rakesh
    Check now, please !
    The 8theme’s team

    #428812 Copied In reply to: Problem in menu color/theme setting while adding new item
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Rakesh,

    Thank you for reaching out to us.

    In order to better understand the issue, we would need to observe the problem directly on your website. As the website is currently displaying correctly on our end, we are unable to identify the issue at this time.

    We kindly request that you provide us with the URL of the specific product or page as soon as the issue reoccurs. This will allow us to investigate the matter thoroughly from our side.

    Please note that this situation is not a default behavior and appears to be unique to your website’s specific settings. Therefore, it is essential for us to examine it while the issue is present.

    Should you have any further questions or require additional assistance, please do not hesitate to let us know.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #428811 Copied In reply to: Issue with add to cart and buy now button
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Tommy,

    Thank you for your follow-up.

    We understand your concerns and appreciate the time you’ve taken to share your feedback. After carefully reviewing your previous queries, we’ve noted that the reported issues do not affect the core functionality or usability of the theme for other users.

    As we’ve mentioned in our previous communications, the specific concerns you’ve raised are unique to your use case and have not been reported by other clients. While we value every suggestion, we must focus our development efforts on features and improvements that serve the majority of our customers. For enhancements that are more specialized, we encourage you to submit a feature request. If it gains sufficient interest and votes from the community, we will certainly consider its implementation.

    Additionally, if you remain dissatisfied with our product, we’ve already suggested exploring the refund process. Our goal is to ensure all our customers are satisfied, and we’re happy to assist in this regard if needed.

    Thank you for your understanding, and should you encounter any critical issues in the future, please don’t hesitate to reach out.

    Kind regards, Jack Richardson
    The 8theme’s team

    #428803 Copied In reply to: Can not set custom style for H tag via elementor
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Rakesh

    Please, check now ! We made improves on your web-site and also the changes will be included in next theme update.

    Kind regards, Jack Richardson
    The 8theme’s team

    #428727 Copied In reply to: Problem in menu color/theme setting while adding new item
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Rakesh,

    We hope this message finds you well.

    The functionality of this widget is determined by the settings configured in your Theme Options. You can refer to the following link for more details: https://prnt.sc/Z7FzUWtLBbo5.

    For the time being, we have disabled this feature, allowing the widget to redirect to the product category page when clicked.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #428726 Copied In reply to: Category link is not working whenever I click on any category
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Rakesh

    Please, provide us also the url to the product where such issues displayed because we checked few products and the buttons are shown there correctly.

    Kind regards, Jack Richardson
    The 8theme’s team

    #428725 Copied In reply to: Issue with add to cart and buy now button
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Abdul Moiz

    Please, try to add next custom CSS to your Theme Options -> Theme Custom CSS -> Global CSS:

    #coupon-error-notice {
    position: absolute;
    top: calc(100% + 10px);
}

    Kind regards, Jack Richardson
    The 8theme’s team

    #428720 Copied In reply to: issue with coupon OK button size on cart page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @4NOdes
    Please, check private area.
    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    #428718 Copied In reply to: how to remove the preloader from the xstore elements in wordpress ?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Gabriele,

    We hope this message finds you well.

    It appears that the LiteSpeed Cache plugin is currently installed and configured on your website, which ensures that only critical CSS is being loaded on your pages. To assist in troubleshooting the issue with the icons not loading correctly, we kindly request that you temporarily deactivate the plugin for testing purposes.

    Once the plugin is deactivated, please check if the icons are displayed as expected. If the issue is resolved, we recommend reviewing the plugin’s configuration settings to ensure that icon fonts are preloaded. Alternatively, you may wish to reach out to the plugin’s support team for further assistance on this matter.

    Thank you for your understanding and cooperation. Should you have any further questions, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #428717 Copied In reply to: Icon issue on Firefox (on incognito mode too)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @tareqabodohon,

    We hope this message finds you well.

    Upon investigating the issue with certain products displaying a broken structure, we have identified that the problem is related to the content displayed within the product tabs. When the tabs are removed, the design appears to function normally, as shown in this screenshot: https://prnt.sc/PGAJpTmDff6J.

    Our analysis indicates that there is likely some HTML code within the tabs that is missing a closing </div> tag. Specifically, we found 689 opening <div> tags and only 686 closing </div> tags in the page source, which suggests a discrepancy in the code.

    Unfortunately, we are unable to pinpoint the exact source of the problematic code. It appears to be custom code, possibly originating from a plugin, and the content is in Arabic, which makes it more challenging for us to investigate further.

    We kindly request that you review the content within the product tabs on your end to identify and resolve the issue. If you require any further assistance or guidance, please do not hesitate to reach out to us.

    This bug is not related to our theme but rather to the custom HTML code you insterted for those products.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #428590 Copied In reply to: I have a recurring problem with the way the product is displayed
  • 1 2 3 … 153 154 155 … 592 593 594
    4,591–4,620 of 17,794 posts
Viewing 30 posts - 4,591 through 4,620 (of 17,794 total)
1 2 3 … 153 154 155 … 592 593 594