Dear @Bumaa,

We hope this message finds you well. We have conducted a thorough review of your website and have not identified any visual issues thus far. To assist us in understanding the specific problems you are encountering, could you please provide us with more detailed information + screenshots ?

Additionally, we recommend viewing our dedicated tutorial on the correct procedures for updating the theme and core plugin. You can access this resource at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Festigift,

We advise addressing the issues sequentially. Currently, your website is experiencing a 500 Internal Server Error, which needs to be resolved by your hosting provider. Once this issue is rectified, and if subsequent problems arise that are unrelated to our theme, we will be more than willing to assist in identifying and resolving any theme-related issues on your website.

Thank you for your understanding.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Chandru,

I hope this message finds you well. I would like to inform you that the pricing displayed on your website is determined by the configurations you have established in WooCommerce. For your reference, you can view these settings at the following link: https://prnt.sc/CNNsr3fm63oP. Please note that this price format is applied globally across the website.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Lyana,

I hope this message finds you well.

As previously communicated, in the new design for Archive products, we have updated the display of stock status to appear as a static element rather than overlaying it on the image. This adjustment enhances readability and provides a better user interface and user experience. Should you wish to position the “out of stock” text above the image, you may achieve this by applying the following custom CSS:

.etheme-product-grid-item .out-of-stock {
    position: absolute;
    bottom: calc(100% + 50px);
    left: 50%;
    transform: translateX(-50%);
}

For a visual reference of the expected outcome, please visit: https://prnt.sc/sxVsPDhUeMjP.

Additionally, we have conducted tests on the quantity increments on your website and confirmed that it functions correctly, as demonstrated in the video example previously sent to you. Please note that our demo contains a hard cache which may affect the performance of some features. We recommend testing the functionality with the plugin deactivated on your website to ensure accurate results.

Thank you for your attention to these updates. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

We hope this message finds you well. We would like to inform you that we have successfully removed the unnecessary XStore core plugin and XStore theme from your website. We have ensured that only the current versions are retained. Additionally, these components have been updated to the latest versions to enhance the performance and security of your website.

For further guidance and to address any queries you might have regarding the XStore theme, we invite you to consult our dedicated documentation available at: https://www.8theme.com/documentation/xstore/.

You can also find detailed steps for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

Should you require any more assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

We hope this message finds you well. Upon reviewing your server, we discovered that the file located at xstore/framework/panel.php had been modified. This modification was identified as the cause of the error you experienced. For your reference, you can view the modified file here: https://prnt.sc/dZOALTw5HU5S.

To address this, we have reuploaded the entire XStore theme archive along with the XStore Core plugin archive to ensure everything is functioning correctly.

Additionally, we reviewed the settings for the Fake Sale popup on your site and noticed that they were set to default values, which can be seen here: https://prnt.sc/83AmVJznywsh. We have updated these settings with the correct values you provided, and the updated configuration can be viewed here: https://prnt.sc/rWn9eaANXzBr. The resulting setup is displayed here: https://prnt.sc/Ooty1DZ3qqKE.

Please note, the absence of flags in the location settings is due to the current configuration of your website, which does not support saving flags. For more details on the issue, you may refer to the discussion on our forum here: https://www.8theme.com/topic/theme-xstore-child-jewelry%e3%80%80japanese-localization/#post-339350.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Sam,

I hope this message finds you well. We would like to inform you that modifications have been made to the file xstore/js/modules/woocommerce.min.js. These changes will be included in the upcoming theme update.

Could you please take a moment to review these adjustments at your earliest convenience?

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Kruczek WebHouse,

I hope this message finds you well. We have identified several factors contributing to the high CPU usage on your website and would like to offer some guidance to help address these issues.

1. **Plugin Activity**: Our analysis shows that your site is currently running approximately 32 active plugins, as illustrated here: https://prnt.sc/q9p8EvBjoCK3. Each plugin executes its own code, which can significantly impact CPU performance. Please, use the really need ones and deactivate others.

2. **Optimization Recommendations**: We recommend reviewing the following article, which provides valuable insights into optimizing your website settings to enhance CPU efficiency: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

3. **Third-Party Plugin Errors**: After installing the Query Monitor plugin, we have detected several errors originating from third-party plugins. Details can be found here: https://prnt.sc/LGhIOpt831Yj.

To further investigate and mitigate the high CPU usage, we kindly request that you contact your hosting provider for detailed information regarding the CPU usage. Specifically, it would be beneficial to obtain a list of functions and features that are consuming the most resources.

We appreciate your prompt attention to this matter and are here to assist you with any further questions or concerns.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Lyana,

I hope this message finds you well. After dedicating several hours to investigating your concern, we regret to inform you that we have not yet been able to determine the underlying cause of the issue. Due to the complexity and the need to allocate resources to other critical matters, we are unable to continue focusing extensively on this specific issue at this time.

However, we would like to suggest a couple of potential solutions that may help resolve the problem:

1. You can opt to hide the quick view on the Wishlist page by applying the following custom CSS:
`.xstore-wishlist-action .actions-wrapper .show-quickly {
display: none;
}`

2. Alternatively, you may consider deactivating our built-in Wishlist feature and installing the YITH Wishlist plugin, which is a free plugin available on the official WordPress plugins page. You can find it here: https://wordpress.org/plugins/yith-woocommerce-wishlist/. We recommend testing this plugin to see if it resolves the issue, and we would appreciate your feedback on its performance.

We value your understanding and patience in this matter and look forward to your response.

Best regards,
Jack Richardson
The 8Themes Team

Dear @Bagwani,

I hope this message finds you well. I am writing to inform you that I attempted to log in to your WordPress site using the credentials you provided earlier. Unfortunately, the current access permissions do not allow me to review the Sales Booster settings, as I was unable to access the following page: ‘wp-admin/admin.php?page=et-panel-sales-booster’.

Additionally, I have reviewed the data you intend to use on my local website, and it functions as expected. However, I noticed a discrepancy in the format used for listing customer names. In your example, names are separated by commas, whereas the required format should use a semicolon (‘;’) as a separator, as outlined in the description available here: https://prnt.sc/aVrjN6eo9_uq.

Could you please adjust the access permissions to allow me to view the necessary settings and confirm the data format as per the guidelines? Your cooperation in resolving these issues would be greatly appreciated.

Best regards,
Jack Richardson
8Theme’s Team

Dear @keengoo,

I hope this message finds you well. We have noticed that the image format currently being used in your email templates (webp) may not be fully compatible with all mail services. You can view the image in question here: https://prnt.sc/HVnG6mNpjArp. For broader compatibility, we recommend referencing the following resource: https://www.caniemail.com/search/?s=webp.

To ensure optimal performance and visibility of your emails across all platforms, we kindly suggest use your logo image in a more universally supported image format and conducting subsequent tests to verify functionality. Please note that this issue does not originate from our Email Builder but is a known limitation with certain email services.

Thank you for your attention to this matter. Should you require any assistance with the recommended changes, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Enzo Web,

I hope this message finds you well. We have reviewed the screenshot provided via the link https://prnt.sc/rpF1MzVRMqmU and currently, we are unable to identify any warnings. To assist you further, could you please provide detailed instructions on how to reproduce the warning, or share the URL of the page where the warning is displayed?

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme’s Team

Dear @shopsangam,

I hope this message finds you well.

We are writing to request further clarification on a couple of points regarding your usage of the parent theme:

1. Could you please elaborate on your primary reasons for opting to use only the parent theme?
2. Additionally, we would appreciate it if you could describe any issues you encounter while using the parent theme that do not occur when using the child theme.

As we have mentioned previously, please be assured that using the child theme poses no security risks. Therefore, you can use it with confidence like thousand of other our customers.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Arnan

Unfortunately, further customization codes but it fall out of scope our support standard.

In such case we can suggest you to check next services like https://mailchimp.com/ and https://www.brevo.com/. Also, there is always opened a posibility to simple search for a solution for your case in search systems such as https://google.com/.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @PATRICIA MORALES,

I hope this message finds you well. We have noticed an issue related to the third-party search plugin implemented in your website’s header. It appears that the plugin adds an additional parameter (&dgwt_wcas=1) to the URL, which unfortunately interferes with the accuracy of the search results.

Upon removing this parameter, we observed that all products relevant to your search query were successfully found and displayed correctly, as shown here: https://prnt.sc/_wwa1GD6OCcg. However, when the search includes this parameter, the products are not displayed as expected, as illustrated here: https://prnt.sc/2XNPWGVtZOQF.

To address this issue, we would like to suggest the following solutions:

1. Utilize the built-in search element available in our header builder.
2. Consider migrating your customizer header to one built with Elementor, which can be done following the instructions here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.
3. Contact the author of the plugin regarding the issue caused by the additional parameter. It seems there may be a restriction within their plugin that affects the search functionality.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We are committed to providing you with the necessary support to resolve this matter efficiently. Please let us know how you would like to proceed or if there is anything else we can assist you with.

Best regards,
Jack Richardson
The 8Theme Team