Jack Richardson

Dear @montse,

Hello @montse,

We hope this message finds you well.

Upon reviewing your website, we were unable to identify any customizations that have been implemented. If there are any custom changes made, we kindly recommend reaching out to the developers who worked on your website to verify whether those modifications might be causing the issues you are experiencing.

Alternatively, if no such customizations exist, we kindly ask that you provide us with access to the website where the card form in question is displayed. This will allow us to review the settings of both websites you are managing and determine if there are any misconfigurations that need to be addressed.

Please feel free to reach out if you have any further questions or require additional assistance.

Best regards,
The 8Theme Team

Hello @ziga32
Check the private content.

Dear @Abhijeet Kumar,

Thank you for reaching out to us.

The message you are referring to originates from the WooCommerce plugin. To troubleshoot the issue, we recommend testing it with a default theme, such as Storefront. If the problem persists only when using our theme, we kindly request you to provide us with additional details, including screenshots, video recordings, or excerpts that highlight the issue.

If the issue is not specific to our theme, we suggest contacting WooCommerce support directly for further assistance.

We appreciate your understanding and adherence to our support guidelines and privacy policy.

Best regards,
Jack Richardson
The 8Theme Team

Dear @ziga32,

We hope this message finds you well.

Could you kindly provide us with FTP access to your website? It is unusual that this option is unavailable, even though the swatches feature is activated in your Theme Options. Having access will allow us to assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @Rodrigo Carlos,

Thank you for reaching out to us.

Since you are utilizing the Header Customizer Builder, the social icons displayed in the mobile menu content are configured in the “Socials” section. You can refer to the following screenshot for clarification: https://prnt.sc/rddt1aF83EVh.

If you wish to add custom text, you can enable and configure any of the available HTML Blocks to include them in the mobile menu content. Please see this screenshot for guidance: https://prnt.sc/qsN3hdQ9zlfV. To configurate the content of such blocks you can set custom content in the section -> https://prnt.sc/DtKpPcCLLBut.

Additionally, if you would like to align the social icons to the left, you can apply the following custom CSS. By default, this element is center-aligned:

.mobile-menu-content .et_b_header-socials {  
    font-size: 20px;  
    justify-content: flex-start;  
    margin-left: -10px;  
    margin-right: -10px;  
}

Please note that the above snippet also includes an increase in the size of the icons, as indicated by the font-size property.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Jae,

We hope this message finds you well.

It appears that the background image on your shop page was cached, which may have caused the issue you experienced. To resolve this, we removed the cached image, re-applied the correct background image, and saved the changes in the archive builder. You can view the updated result here: https://prnt.sc/VJkgQ7c57p5N.

The background image for the breadcrumbs on your shop page should now display correctly. Kindly take a moment to review it and let us know if everything looks as expected.

Thank you for your patience and understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @ziga32,

We kindly request that you notify us once you have completed the migration. Upon receiving your notification, we will make every effort to replicate a configuration similar to what you previously had. However, please note that the new widgets are built from scratch and, due to the updated structure, it may not be possible to reproduce the exact layout of the old widgets.

Our new widgets have been designed with a focus on improved UI/UX layouts, which may result in some differences compared to the previous versions.

Thank you for your understanding. Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @LVRB Love’s Rebel,

Thank you for reaching out to us.

If you are referring to being a pro member of the mentioned plugin and are experiencing issues with certain settings not functioning correctly, we kindly recommend contacting the plugin’s support team directly. They are best equipped to provide a solution from their end.

However, if the plugin works as expected with the default theme and the issue arises only when using our theme, we would be happy to assist further. In such a case, please provide us with:
1. Screenshots clearly showing the issues within our theme.
2. Correct WP-ADMIN and FTP access to your website.

This will allow us to investigate the matter and attempt to implement a fix.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Abhijeet Kumar,

We hope this message finds you well.

We kindly request that you create and share a video explaining the problem in detail. This will help us assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @Abhijeet Kumar,

We hope this message finds you well.

We have reviewed the question you raised and would like to provide some clarification. The checkbox in question is necessary if the customer needs to remove a product, as shown in the following example: https://prnt.sc/pa6iuoa598xm.

Without this checkbox for out-of-stock products, customers would not have the ability to remove such items from the comparison table.

We hope this explanation addresses your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Mario,

Thank you for reaching out to us.

Referring to your statement:

Also, I’ve deactivated other plugins to see if it’s a conflict, but it’s not

we would like to bring to your attention that, upon deactivating the plugin you mentioned, the calculation started working correctly, as shown in this screenshot: https://prnt.sc/AH4NeigVFIDB.

This suggests that the issue may not have been tested thoroughly, or perhaps the plugin in question was not deactivated during your testing to check for conflicts from your side. In light of this, we recommend the following steps:

1. Deactivate the plugin you are using for price modifications, as it appears to conflict with the functionality of the Sales Booster Quantity Discount feature provided in our theme.
2. Alternatively, consult the plugin developers to see if they offer a solution for applying discounts based on product quantities, as their modifications to product prices seem to be causing the issue.

We hope this helps resolve the matter. Please feel free to reach out if you have any further questions or need additional assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Peter,

Thank you for reaching out to us.

Our theme includes a Sales Booster progress bar feature with a standard display configuration. However, it is not designed to be displayed based on specific customer locations. If you would like to request a specific configuration, we kindly invite you to submit your suggestion on our feature request taskboard here: https://www.8theme.com/roadmap/. Alternatively, you may request additional customization through your account panel at this https://www.8theme.com/account/#etheme_customization_panel.

Additionally, you have the option to install a separate plugin that can address your specific requirements for free shipping based on customer location. Our goal is to cater to the majority of users, and the Cart/Checkout progress bar included in our theme is designed to provide a general solution. For more tailored configurations, a dedicated plugin may better suit your needs.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Recep,

We hope this message finds you well.

The comment list on your website is currently configured based on the WordPress review settings, which are set with the following values: https://prnt.sc/s6davifucU30.

We have updated the settings to the following configuration: https://prnt.sc/wxopqaK2lPBI. As a result, the reviews on your store’s product pages are now displayed in a paginated style: https://prnt.sc/QSNCZKVuOEnJ.

Should you have any questions or require further assistance, please don’t hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Mario,

We hope this message finds you well.

Upon reviewing the product you shared, we noticed that it appears to be on sale. However, when we checked the backend settings for this product, we found that only the regular price is set, and no sale price has been configured. Please refer to the screenshot for reference: https://prnt.sc/EZFOmyVjoIpe.

Could you kindly clarify how the sale price for this product was set? If you used custom snippets or code to force the display of sale prices, it is possible that this approach is currently conflicting with the quantity discount feature.

We would greatly appreciate it if you could provide us with detailed information on how this product was configured. Additionally, could you confirm whether this issue is specific to this product or if it can be replicated with other products as well?

Thank you for your cooperation. We look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @Peter,

We hope this message finds you well.

Could you kindly provide us with more detailed information regarding your inquiry? It would be greatly appreciated if you could include screenshots or videos to help us better understand the matter. Additionally, we encourage you to review our documentation on the Sale Booster feature, which may provide further clarity: https://www.8theme.com/documentation/xstore/xstore-features/cart-checkout-progress-bar/.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team