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Jack Richardson

Support staff

July 16, 2024 at 11:11

Dear @Lyana,

I hope this message finds you well. Please find below the updates regarding the issues you reported:

1. The issue has been resolved.
2. We attempted to investigate the underlying causes; however, due to the caching system implemented on your website, a thorough check is currently unfeasible.
3. The problem was triggered by a recent update to Elementor, specifically the removal of the “Improved Asset Loading” option. Unfortunately, this change was not documented in their changelog. Our development team has successfully identified a solution and has issued patch #93158818 for your website. For detailed instructions on applying this patch, please visit: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/.

Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Files is visible for topic creator and
support staff only.

#405081 Copied In reply to: Image categories on home page are too big + product gallery doesent change

Jack Richardson

Support staff

July 16, 2024 at 10:25

Dear @Vijith,

We hope this message finds you well. We would like to inform you that the product categories previously displayed on your homepage have been relocated to a different section. We have now correctly repositioned them, and we invite you to review the changes at your earliest convenience.

Please note that the variations are not included in the basic demo import. You will need to manually create your own attributes and variations. The import does include basic demo products; however, these serve merely as examples and are not intended for actual use.

Additionally, we have successfully applied patch #93158818 to your website. For more details on how to utilize this patch, please visit: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#405060 Copied In reply to: Error Message while debugging the website
Jack Richardson

Support staff

July 16, 2024 at 09:47
Dear @RapidClick,

We have identified an issue related to the functions used by the MultivendorX plugin to output the description. Essentially, the plugin parses an excessive amount of the description content, which leads to the observed problem.

To address this, we have made a modification in the following file: dc-woocommerce-multi-vendor/templates/archive-vendor-info.php. The changes are detailed below:

**Before Modification:**

<div class="description_data"> <?php echo wp_kses_post(htmlspecialchars_decode( wpautop( $description ), ENT_QUOTES )); ?> </div>

**After Modification:**

<div class="description_data"> <?php echo $description; ?> </div>

We recommend that you contact the plugin’s author directly to resolve this issue permanently or to consider implementing fewer parsing functions for the description. Please be aware that these changes may be overwritten during a plugin update if no code improvements are applied to these parts.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind regards,
Jack Richardson
The 8Theme Team
#405029 Copied In reply to: After the vendor logs in, the following error appears. How can we resolve this issue
Jack Richardson

Support staff

July 16, 2024 at 09:14

Dear @Abhijeet Panja,

I hope this message finds you well. We have noticed a unique issue concerning the integration of the Vertical Gallery with the Variation Gallery on your website. Our team is currently working to replicate the problem on our local servers to determine a viable solution.

In the interim, we have set your gallery to the horizontal layout as a temporary measure. Could you please confirm if the vertical gallery is essential for your site’s functionality, or if you would be amenable to using the horizontal gallery for the time being? We have observed that the issue of excessively tall content appearing after a product variation change is specific to the Vertical Gallery.

We suggest using the horizontal gallery as a temporary compromise if it meets your needs. Your feedback on this would be greatly appreciated as it will help us tailor our support to better serve you.

Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

#405005 Copied In reply to: The product page is not showing properly

Jack Richardson

Support staff

July 16, 2024 at 08:19

Dear @carlyliczyk,

We hope this message finds you well. We are pleased to inform you that we have implemented an enhancement to your website’s theme functionality. A new code snippet has been added to your child-theme/functions.php file:

add_filter('etheme_single_product_variation_gallery_lightbox', '__return_true');

With this update, the variation gallery, which replaces the default gallery upon variation change, now includes the capability to open images in a lightbox when clicked. We believe this enhancement will improve the user experience on your site.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#404984 Copied In reply to: Lightbox when variation image gallery is used

Jack Richardson

Support staff

July 16, 2024 at 07:50

Hello @scrumgum,

Could you please, check now ?
We have deactivated “השבתת Theme Swiper JS” option in your Theme Options to force load theme Swiper JS.

Kind regards,
Jack Richardson
The 8theme’s team

#404971 Copied In reply to: Product page image not working since last update

Jack Richardson

Support staff

July 16, 2024 at 07:32

Hello @Red8,

We appreciate your prompt response.

Currently, the option you are looking for is not available. However, you are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
Jack Richardson
8Theme’s Team

#404966 Copied In reply to: About knowing which customer had viewed a product

Jack Richardson

Support staff

July 16, 2024 at 07:23

Dear @MAHDAR,

We regret to inform you that we are unable to address the warning issue if it appears sporadically or is only present in your log file. To assist you effectively, we kindly request that you notify us when the warning is visible on the frontend. This will enable us to accurately identify and rectify the issue.

We appreciate your understanding and cooperation. Please do not hesitate to reach out should you have any further concerns or if the warning appears on the frontend.

Best Regards,
Jack Richardson
The 8Theme Team

#404965 Copied In reply to: Multiple error reports
Jack Richardson

Support staff

July 16, 2024 at 07:16
Dear @My Little Lord Ltd,

We are pleased to inform you that we have successfully implemented the necessary code snippet in your child-theme/functions.php file, following the provision of the correct FTP access details. The code added is as follows:

add_filter('xstore_amp_products_categories_query_args', function($query_args) { $query_args['include'] = array(508, 509); return $query_args; });

As a result, only two categories, corresponding to the IDs specified in the function above, are now displayed on the homepage of the AMP version of your website.

Should you need to locate the IDs of other product categories, you can do so by navigating to the modification section of a product category. This can be accessed via your Dashboard under Products -> Categories -> Edit specific category. The URL will resemble the following format: https://yourwebsite.com/wp-admin/term.php?taxonomy=product_cat&tag_ID=509&post_type=product, where ‘tag_ID’ represents the ID of your product category.

Please take a moment to review the changes at your earliest convenience.

Best regards,
Jack Richardson
The 8Theme Team
#404964 Copied In reply to: How can I edit categories that need to showed with AMP plugin?
Jack Richardson

Support staff

July 15, 2024 at 16:16

Dear @Lyana,

I hope this message finds you well.

We have noticed that the layout display issue you are experiencing is due to the use of a third-party plugin, which introduces additional content with a custom structure. To enhance the appearance, we have implemented some custom CSS, which you can review at the following link: https://prnt.sc/OBd_VfGajMTq.

You can see the results of this update here: https://prnt.sc/3A3EF2P1dJti.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#404884 Copied In reply to: Checkout order review sticky not working , and payment direction issue

Jack Richardson

Support staff

July 15, 2024 at 15:44

Hello @lyana,

We re-uploaded those files one more time, so, seems this time it worked 🙂
Result -> https://prnt.sc/7xnsMvaay5Yg
Could you please, check now ?

Kind regards,
Jack Richardson
The 8theme’s team

#404870 Copied In reply to: Checkout order review sticky not working , and payment direction issue

Jack Richardson

Support staff

July 15, 2024 at 15:32

Dear @RapidClick,

We hope this message finds you well. We would like to inform you that we have implemented a new code snippet in your child-theme’s functions.php file. The code added is as follows:

add_filter('mvx_vendor_store_header_hide_description', '__return_true');

This modification ensures that the vendor store header description is not displayed, aligning with the layout observed in the Storefront theme. For your reference, here is a screenshot demonstrating the absence of the description: https://prnt.sc/T5A8V0wxgjQ0.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#404867 Copied In reply to: After the vendor logs in, the following error appears. How can we resolve this issue

Jack Richardson

Support staff

July 15, 2024 at 15:05

Dear @My Little Lord Ltd,

I hope this message finds you well. We regret to inform you that we were unable to establish a connection using the FTP access credentials provided. However, we have implemented improvements that allow you to modify the query for product categories on your end, using the newly added filter ‘xstore_amp_products_categories_query_args’ (it will be included in next plugin update also).

To proceed with the necessary modifications, we kindly request the following information from you:

1. Correct FTP access credentials.
2. Creation of at least a few products.
3. Creation of a few product categories.

Once these steps are completed, we can provide an example solution for a few unique categories to be displayed. Please be advised that any additional customization beyond this scope is not covered by our support services.

Thank you for your attention to these matters. We look forward to your prompt response so we can continue to assist you effectively.

Best Regards,
Jack Richardson
The 8Theme Team

#404858 Copied In reply to: How can I edit categories that need to showed with AMP plugin?

Jack Richardson

Support staff

July 15, 2024 at 14:48

Dear @Lyana,

I hope this message finds you well.

We have successfully uploaded the updated files to your server, which can be viewed here: https://prnt.sc/7UjTX29cbMil. However, it appears that the frontend is still displaying the cached (old) version of the content.

For your reference, modifying the CSS directly on the website results in the following display: https://prnt.sc/KJEcW9mdIzuH. This is the intended outcome that should be visible following the updates from the newly uploaded CSS files.

Could you please double-check and clear the cache on the website to ensure that the updates are reflected accurately on the frontend?

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme’s Team

#404845 Copied In reply to: Checkout order review sticky not working , and payment direction issue

Jack Richardson

Support staff

July 15, 2024 at 14:30

Hello @Liza,

We have temporary disabled the ‘Site preloader’ option in your Theme Options (https://prnt.sc/bWEVmlLxy4xi). So, now it is possible to edit anything with Elementor builder -> https://prnt.sc/5zjihpPAO-8J.
We will check the possible reasons of that option creates and try to fix it in next theme update !

Kind regards,
Jack Richardson
The 8theme’s team

#404841 Copied In reply to: Xstore core conflicts with Elementor after update

Jack Richardson

Support staff

July 15, 2024 at 14:20

Dear @Mohammed Abrar,

I hope this message finds you well. Could you kindly take a moment to review the functionality of the ‘Product Filters’ widget at your earliest convenience? Additionally, if the results are not as anticipated, we would greatly appreciate it if you could provide us with the steps you followed during your testing.

Changes were made and uploaded on your server in next file:
xstore/js/modules/ethemeProductFilters.min.js

Thank you for your cooperation and assistance.

Best Regards,
Jack Richardson
8Theme’s Team

#404838 Copied In reply to: product filter is not working correctly in shop page

Jack Richardson

Support staff

July 15, 2024 at 12:48

Dear @Bagwani,

I hope this message finds you well.

In our preliminary assessment, we suspect that certain configurations may need to be adjusted. Could you please confirm if the settings depicted in the following screenshot are standard or require modification on your end? https://prnt.sc/pUavghWa1Z1r

Additionally, to facilitate a more thorough investigation, we kindly request access to your FTP server. This will enable us to directly examine the files that might be contributing to the issue.

We also recommend checking whether the LiteSpeed control panel or plugin settings are correctly configured by referring to the following guide: https://docs.litespeedtech.com/lsws/cp/cpanel/503-error/.

Your cooperation in providing the necessary access and information would be greatly appreciated and will help us resolve the matter efficiently.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
8Theme’s Team

#404812 Copied In reply to: Request for Theme Update and Instructional Video

Jack Richardson

Support staff

July 15, 2024 at 11:02

Dear @Lyana,

I hope this message finds you well. We have recently made specific modifications to the checkout page on your website and implemented changes to the search functionality in the header. However, it appears that some of these updates are not reflected on the live site. Additionally, we believe these changes have not caused the issue currently observed on your homepage concerning the categories.

For verification, we kindly ask you to review the following screenshot: https://prnt.sc/9knQ4HQ4jpNy. It clearly shows that we have integrated the default WooCommerce checkout page widget. Despite this, the live page continues to display the previous version, as seen here: https://prnt.sc/UfZmbnBt2UAa.

It seems likely that there is still some cached content being served via your CDN, which might be preventing the updates from appearing. We recommend clearing your CDN cache to ensure that all recent modifications are correctly displayed.

Thank you for your attention to this matter. Please do not hesitate to contact us should you need further assistance.

Best Regards,
Jack Richardson
8Theme’s Team

#404790 Copied In reply to: Checkout order review sticky not working , and payment direction issue

Jack Richardson

Support staff

July 15, 2024 at 10:44

Hello @MAHDAR,

Could you please, provide us what page shows such error or share with us the steps to reproduce the warning. Currently we don’t see any issues on your web-site.

Kind regards,
Jack Richardson
The 8theme’s team

#404784 Copied In reply to: Multiple error reports

Jack Richardson

Support staff

July 15, 2024 at 10:27

Dear @Lyana,

I hope this message finds you well. I am writing to inform you that we have successfully uploaded fixes for items 1 and 4 as per our previous discussions. However, we are currently unable to address the remaining issues due to the caching system implemented on your website.

Could you kindly deactivate the caching system temporarily, or provide us with detailed instructions on how to clear the cache? We have been unable to locate the relevant settings to proceed with this task.

Thank you for your attention to this matter. We look forward to your prompt response to facilitate our continued progress.

Best regards,
Jack Richardson
8Theme’s Team

#404774 Copied In reply to: Checkout order review sticky not working , and payment direction issue

Jack Richardson

Support staff

July 15, 2024 at 09:16

Dear @PanosN,

We hope this message finds you well. We would like to inquire if you could kindly share with us which themes provide the functionality to sort results by date or price type. Upon review, we have noted that this feature appears to be hardcoded in WooCommerce and, as such, cannot be modified via any filters or actions.

For filtering by attributes or categories, we recommend utilizing the default WooCommerce widgets that can be added to the sidebar. We acknowledge that there may be a need for improvements in our own widgets to ensure they function correctly as well.

Additionally, you might consider testing with AJAX filters disabled to see if that impacts the functionality.

We appreciate your cooperation and look forward to your response.

Best Regards,
Jack Richardson
The 8Theme Team

#404752 Copied In reply to: The Price Widget doesn’t apply on product search results

Jack Richardson

Support staff

July 15, 2024 at 08:41

Dear @Marc,

I hope this message finds you well. We have encountered some difficulties with the credentials you provided, as we are unable to establish a connection using them. Could you please verify their accuracy and ensure they are functioning correctly?

Additionally, upon reviewing the screenshot you shared, it appears that there is a missing file in your WordPress installation, which could be causing further issues. We recommend reaching out to your hosting provider to discuss the possibility of either reinstalling WordPress or performing a fresh installation.

Once the issues with WordPress are resolved, we would be more than happy to assist you with any concerns related to our theme.

Thank you for your attention to these matters. We look forward to your prompt response.

Best regards,
Jack Richardson
The 8Theme Team

#404745 Copied In reply to: XStore theme everyday issues. Too many bugs

Jack Richardson

Support staff

July 15, 2024 at 08:37

Dear @Liza,

We have successfully implemented the modifications you requested using the File Manager plugin on your website. Specifically, we have added the following code to remove the additional Shop breadcrumbs step as discussed:

add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

You can view the changes here: https://prnt.sc/89kLCsUswkRM.

Please take a moment to review the update at your earliest convenience.

Best regards,
Jack Richardson
The 8Theme Team

#404744 Copied In reply to: Xstore core conflicts with Elementor after update

Jack Richardson

Support staff

July 15, 2024 at 08:16

Dear @Scal23,

We hope this message finds you well. We are pleased to inform you that you have the flexibility to select any demo from our extensive list that appeals to you. You can view and choose from our demos here: https://xstore.8theme.com/#demos-content.

Once you have selected a demo, you are free to customize the content of any page by adding or removing widgets as needed. We would like to recommend the XStore Elementor “Products Filter” widget, which you can explore through this link: https://xstore.8theme.com/elementor/demos/minimal-fashion02/product-filters-element/. This widget allows you to set various parameters to refine product searches according to your requirements.

Based on your needs, we suggest you consider the following demo as a starting point: https://xstore.8theme.com/elementor3/electronic-mega-market/. We believe it could be particularly useful for your purposes.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#404736 Copied In reply to: I need some advice before starting building my website

Jack Richardson

Support staff

July 15, 2024 at 07:48

Dear @Kalpesh Prajapati,

Upon reviewing the version of the XStore theme currently implemented on your website, we have observed that it is not up-to-date (https://prnt.sc/fO4tU_0DtsS4). It is important to note that subsequent updates released after your current version may include fixes pertinent to the issue you have reported.

We kindly request that you update both the XStore theme and the XStore Core plugin to their latest versions. Following the update, please ensure to clear your website’s caches and verify if the issue persists.

Should the problem continue after you have completed these steps, please inform us so that we can further investigate the potential causes.

For your reference, you can view all the changelog details on the following page: https://xstore.8theme.com/update-history/

Thank you for your attention to this matter. We look forward to your confirmation that the updates have been completed.

Best Regards,
Jack Richardson
The 8Theme Team

#404729 Copied In reply to: Checkout payment issue it just refresh the page not redirect to payment gateway

Jack Richardson

Support staff

July 15, 2024 at 07:39

Dear @My Little Lord Ltd,

We hope this message finds you well.

1. While it is challenging to ensure compatibility with all existing plugins, we are open to exploring the possibility of integrating with the specific ones you are using. Could you please provide the name of the extension you are currently utilizing for validation testing? It appears that this extension identifies compatibility by detecting unique functions from popular AMP plugins. It is possible that our AMP plugin lacks the specific function required for this identification, which could be causing the issue.

2. Should you be able to provide us with the correct FTP and wp-admin access, we would be more than happy to assist you by adding a filter to facilitate queries of product category functions in AMP. This would allow you to customize the query parameters as you see fit, using your child-theme/functions.php file. For more details on how to modify these parameters, you may refer to the WordPress Developer Resource: https://developer.wordpress.org/reference/classes/wp_query/.

We look forward to your response and are eager to assist you further.

Best Regards,
Jack Richardson
The 8Theme Team

#404725 Copied In reply to: How can I edit categories that need to showed with AMP plugin?

Jack Richardson

Support staff

July 15, 2024 at 07:21

Dear @shopsangam,

I hope this message finds you well. We are currently experiencing difficulties connecting to your server using the FTP details previously provided. Could you please verify the accuracy of these credentials or provide us with updated access information?

So, we recommend removing the specific code from your child theme as this adjustment does not require specialized coding skills and can be done manually.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

#404718 Copied In reply to: order received page header showing blank.

Jack Richardson

Support staff

July 12, 2024 at 15:40

Hello @OnlyCBD,

Thank you for reaching out to us with your query. We understand that you are looking for a plugin that allows you to offer gifts and special discounts directly in the cart, similar to the functionality observed on https://www.hsnstore.com/.

We would be happy to assist you in finding a suitable plugin that is compatible with XStore. While we do not have a specific plugin to recommend at this moment, we suggest exploring options such as “WooCommerce Smart Coupons” or “YITH WooCommerce Gift Cards,” which are known for their robust features and compatibility with many themes, including XStore.

Additionally, it might be beneficial to consult with a developer to ensure seamless integration and customization according to your specific needs. If you require further assistance in selecting or setting up the plugin, please do not hesitate to contact us.

Thank you so much for considering us for your needs. We look forward to assisting you further.

Best Regards,
Jack Richardson
8Theme’s Team

#404423 Copied In reply to: INQUIRY ABOUT PLUGINS FOR GIFTS AND DISCOUNTS ON PRODUCTS AT CHECKOUT

Jack Richardson

Support staff

July 12, 2024 at 15:38

Dear @Fernando,

I hope this message finds you well. I would like to inform you that our ‘Archive Products’ Elementor widget operates based on the query generated by the WooCommerce plugin. This implies that the display of products using our widget on your shop will remain consistent, even if you switch to a default theme such as Storefront, without utilizing our builder.

It appears that your inquiry pertains to functionalities typically handled by WooCommerce support. Therefore, I recommend that you direct your query to their support forum for more specialized assistance. Generally, the main Shop page is designed to display all products across all categories by default. Currently, it is not feasible to selectively disable some products on the main shop page using standard options, as implementing such a feature universally is quite complex. To our knowledge, you are the first to request this specific functionality.

To address your needs, you may consider the following options:
1. Submit a request to the WooCommerce plugin support at: https://wordpress.org/support/plugin/woocommerce/
2. Request additional customization through our service at: https://www.8theme.com/account/#etheme_customization_panel. Please note that such customizations fall outside our standard support scope.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

#404421 Copied In reply to: The 8theme filter widget is not working properly

Jack Richardson

Support staff

July 12, 2024 at 13:30

Dear @Nancy,

We hope this message finds you well. Upon reviewing your website’s configuration, we observed that the “Lazy Loading” option is enabled for widgets in the sidebar area, as shown here: https://prnt.sc/QfHQDo6SES9u. This setting may be contributing to the dynamic changes in layout, as the script intended to make the limitation of items is only activated once upon page load.

To address this, we have temporarily disabled the aforementioned settings. We kindly ask you to review the changes at your earliest convenience and inform us if the issue persists or if further adjustments are required.

Also, it is not recommended to activate such option for widgets that are displayed in the first window view, as in such case the widgets with ‘Lazy loading’ option are triggered to become loaded that does not make any sence in page loading speed but make the Cumulative Layout Shift (CLS) which is not good.

Thank you for your attention to this matter. We look forward to your feedback.

Best Regards,
Jack Richardson
The 8Theme Team

#404397 Copied In reply to: li.et_widget-show-more not showing immediately, only after selecting an option in the list
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Viewing 30 posts - 4,441 through 4,470 (of 16,212 total)

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