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Product filter is not working correctly in shop page

This topic has 5 replies, 3 voices, and was last updated 10 months ago ago by Jack Richardson

Mohammed Abrar

Participant

July 15, 2024 at 08:29

Hello there,

When we search first, the product filter displays the searched product, but if we search again, the same old products are displayed instead of the new search result products. attached video for your reference please check and fix it ASAP

I’ve selected Dell laptops in the category, but it’s fetching the last search product (food processing), you can check the URL.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#404739 Copied Theme version: 9.3.14

4 Answers

Rose Tyler

Support staff

July 15, 2024 at 09:32

Hello Mohammed Abrar,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#404754 Copied

Mohammed Abrar

Participant

July 15, 2024 at 10:31

Hello,

Please contact administrator
for this information.

#404778 Copied

Mohammed Abrar

Participant

July 15, 2024 at 11:10

Hello there,

Please contact administrator
for this information.

#404794 Copied

Jack Richardson

Support staff

July 15, 2024 at 14:20

Dear @Mohammed Abrar,

I hope this message finds you well. Could you kindly take a moment to review the functionality of the ‘Product Filters’ widget at your earliest convenience? Additionally, if the results are not as anticipated, we would greatly appreciate it if you could provide us with the steps you followed during your testing.

Changes were made and uploaded on your server in next file:
xstore/js/modules/ethemeProductFilters.min.js

Thank you for your cooperation and assistance.

Best Regards,
Jack Richardson
8Theme’s Team

#404838 Copied
Tagged: fix woocommerce product filter, product filter issues wordpress, rectify woocommerce shop page filter, resolve woocommerce theme problems, wordpress shop page filter solution
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