Forum Replies Created

Viewing 30 posts - 4,381 through 4,410 (of 17,794 total)
1 2 3 … 146 147 148 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Denurade,

    By default, the advanced stock status widget is not displayed for out-of-stock products. It appears that you would like to modify the colors of the simple stock status. There are specific settings available for adjusting these colors, which you can find here: (https://prnt.sc/-MzumWOz1agf).

    If you were referring to something else, kindly provide more details to clarify your request.

    Best regards,
    8Theme Team

    #433430 Copied In reply to: how to display “out of stock” in product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Armia,

    We hope you are doing well.

    We would like to inform you that you are currently using the XStore Archive Products Builder to create the content for your shop page. Therefore, the settings for the “breadcrumbs” element should be configured directly within the editor, rather than in “Theme Options”.

    At this time, we have noticed that the breadcrumbs on your shop page have a green background. You can view the issue here: https://prnt.sc/piMWlvEla4bj.

    Please feel free to adjust the settings accordingly. If you need any further assistance, do not hesitate to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #433429 Copied In reply to: Why does the registration page not go down or up as shown in the picture? Do you have a solution
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @BT,

    Thank you for reaching out to us.

    Our progress bar feature is designed to meet the majority of our customers’ needs. However, it does not currently include specific settings to configure conditions. If you require a free shipping bar that is displayed only under certain conditions, we recommend installing an additional plugin to accommodate this functionality.

    Additionally, we encourage you to submit any feature requests or suggestions on our task board at the following link: https://www.8theme.com/roadmap/. Your feedback is valuable to us as we continue to improve our products.

    Please feel free to reach out if you have any further questions.

    Best regards,
    The 8Theme Team

    #433428 Copied In reply to: Checkout Progress Bar – Not showing up when the weight of the cart is above a certain kilos
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Amit R,

    Thank you for reaching out.

    Regarding the “Add to Cart” button action, an alert is displayed when only variable products are selected for addition to the cart. As shown in your screenshot, the button next to the selected product displays the text “Select options.” This indicates that the product in the table is a variable product, which requires a variation to be selected before it can be added to the cart.

    Regarding the “Estimated Popup,” you can configure its content in the Wishlist settings under the Theme Options section. For further details, please refer to the documentation available at the following link: https://www.8theme.com/documentation/xstore/xstore-features/how-to-create-and-manage-wishlists-in-xstore/.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    8Theme Team

    #433425 Copied In reply to: Unable to find a page that is the final page when a customer places order and get order details
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Annabel
    Please, check private content.
    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    #433423 Copied In reply to: Issues with Cart Page Layout & Duplicate Products on Brand Pages
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @prosenberg,

    I hope you are doing well.

    Could you kindly check with your developers whether the issue persists when the Sticky Sidebar option is disabled? To deactivate this option, please navigate to Theme Options → WooCommerce → Shop Layout (https://prnt.sc/Hhyu2o5Sin38).

    If the issue is caused by this setting, would it be possible to keep it disabled, or is it essential for your shop layout? Please let us know how you would like to proceed.

    Looking forward to your response.

    Best regards,
    Jack Richardson
    8Theme Team

    #433417 Copied In reply to: Odd navigation behavior in product listing age
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Gracu_,

    We hope this message finds you well.

    We are pleased to inform you that we have made some improvements to your builder templates. Below are the details of the updates:

    1. Shop Page Builder:
    – We have replaced the “Products Grid” widget on the Shop page builder with the “Archive Products” widget.
    – The “Archive Products” widget is designed to display products based on the WooCommerce query of the current page, ensuring better functionality and alignment with your shop’s needs.

    2. Search Results Page:
    – We have created a dedicated Search Results page.
    – This page mirrors the content of the Archive page but includes the “Search Results Products” widget instead of the “Archive Products” widget, providing a more tailored experience for search queries.

    You can now review the updated Search Results page at your convenience.

    If you have any questions or need further assistance, please don’t hesitate to reach out.

    Kind regards,
    Jack Richardson
    The 8theme Team

    #433333 Copied In reply to: An issue with products in the search results
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Armia,

    The pages in question utilize specific breadcrumb colors, which can be customized through the custom CSS section in Theme Options. You can refer to this screenshot for guidance: https://prnt.sc/XaJHkVZ3nU4c.

    Additionally, we have resolved the scrolling issue with the account element. Once you activate the off-canvas type, the fields will now be scrollable, allowing customers to easily fill in their information.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433332 Copied In reply to: Why does the registration page not go down or up as shown in the picture? Do you have a solution
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Amit R,

    We hope this message finds you well.

    Please note that the file in question contains a preloaded template where the string you are attempting to modify is already defined. If you would like to override this and set a custom text for the title on Thank you page shown on your screenshot, you can use the following code snippet. Simply add it to your child-theme/functions.php file: 

    add_filter('woocommerce_thankyou_order_received_text', function($text) {
    return 'Custom string on thank you page';
}, 100, 1);

    Should you require further assistance or have any additional questions, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433329 Copied In reply to: Unable to find a page that is the final page when a customer places order and get order details
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Annabel,

    We hope this message finds you well.

    The issues you were experiencing were caused by the custom CSS configured within the SiteOrigin CSS plugin, which was being loaded on the frontend. To address this, we have removed the following lines: https://prnt.sc/u50yb1FbklB6.

    Could you kindly review the site now and confirm if everything is displaying correctly?

    Please do not hesitate to reach out if you have any further questions or concerns.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433328 Copied In reply to: Issues with Cart Page Layout & Duplicate Products on Brand Pages
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @VincentC,

    We hope this message finds you well.

    The issue you encountered was caused by your custom CSS, as highlighted in the following screenshot: https://prnt.sc/aIDv9h9YNWsw. After removing the custom CSS, the buttons in the popup are now functioning correctly.

    We kindly request you to check and confirm that everything is working as expected on your end.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433323 Copied In reply to: Buttons not working when clicking on an image.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Rakesh,

    I hope this message finds you well.

    Firstly, we kindly request you to ensure that the Quantity Discounts Sales Booster is configured correctly by setting both the minimum and maximum values for the intervals of your products. At present, it appears that only the minimum interval value has been set, while the maximum value remains at the default of 1, which could potentially be causing the issue. Please refer to the following screenshot for reference: https://prnt.sc/EgdYZEhVJLLD.

    Additionally, if you are using any plugins that modify product prices, this could also contribute to the incorrect display of discounts.

    To assist you further, we kindly request that you provide us with the correct wp-admin access so that we can review your settings and help resolve the issue.

    Thank you for your cooperation. Should you have any questions or require further clarification, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433319 Copied In reply to: Problem with quantity discount sales booster
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Godfrey Sifuna

    Could you please, check now ? We implemented the solution provided in next reply -> https://www.8theme.com/topic/variable-products-showing-this-product-is-currently-out-of-stock-and-unavailable/#post-430854.

    Kind regards, Jack Richardson
    The 8theme’s team

    #433318 Copied In reply to: Issue with Variable Products Showing Out of Stock
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @MiguelFlorian,

    We hope this message finds you well.

    Could you kindly check if the issue you are experiencing might be related to the current permalink structure active on your website? We recommend trying to change the permalink structure to a different type and saving the changes.

    Additionally, please ensure that the shop pages are correctly configured across different languages in accordance with the documentation provided by your multilingual plugin. You may find it helpful to review the plugin’s tutorials or, if needed, submit a support request on their official support platform.

    Should you require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433248 Copied In reply to: The archived product doesn’t work on my store page, which was created by duplicating the content of
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Amit R,

    We hope this message finds you well.

    If you would like to modify the content of the specified page, you can follow the steps below:

    1. Navigate to the following path:
    xstore/woocommerce/checkout/thankyou-advanced.php

    2. Copy the file to the child theme directory:
    xstore-child/woocommerce/checkout/thankyou-advanced.php

    3. Implement your desired changes within the copied file.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433227 Copied In reply to: Unable to find a page that is the final page when a customer places order and get order details
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @lare98,

    As per your request to display only the minimum price without the text prefix, we have implemented the necessary changes for you. This has been added via custom CSS in the Theme Options. You can view the update here: https://prnt.sc/YgkVbon_O7dU.

    Please feel free to check the result at the following link: https://prnt.sc/qgWYlT_XwTIH.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433225 Copied In reply to: I want to translate the “From:” text thats before the price on variable products.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear Rakesh,

    Thank you for reaching out to us.

    The AMP configuration in our XStore AMP plugin is designed to provide solutions that address the most common requests from our customers. However, if you would like to suggest additional options or features, we encourage you to submit your request on our taskboard at the following link: https://www.8theme.com/roadmap/. This allows us to gauge the popularity of your suggestion based on votes from other customers.

    Alternatively, if you require specific customizations, you can request them through our customization panel here: https://www.8theme.com/account/#etheme_customization_panel.

    Additionally, could you please provide more detailed information about the changes you are making to the homepage that are not appearing on the frontend? This will help us better understand the issue and assist you more effectively.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433224 Copied In reply to: AMP home page is not linked with mobile website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abdelrahman Abdalla,

    We hope this message finds you well.

    Could you kindly clarify the configuration of the plugins you attempted to implement on the Checkout page built using our theme? Please note that certain plugins may not function correctly if the pages are created with builders that utilize a custom content structure.

    If you wish to configure the content of such pages with custom fields, we recommend using the default WooCommerce shortcodes, which can be found in the WooCommerce documentation here: https://woocommerce.com/document/woocommerce-shortcodes/page-shortcodes/. These shortcodes can be used in place of our Elementor widgets, such as the Cart Page and Checkout Page widgets provided by our theme on those pages.

    Additionally, some plugins rely on specific hooks for customization. By using the WooCommerce shortcodes, these plugins should function as intended.

    If you encounter any issues or require further assistance, please provide us with detailed instructions regarding the settings you wish to configure in the plugins. Kindly also share the FTP credentials for your server so that we can assist you more effectively.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433222 Copied In reply to: Add extra product option field problem in cart and checkout page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @JiPanditJI,

    We hope this message finds you well.

    In this situation, we kindly recommend creating a staging website by reaching out to your hosting provider. This will allow us to conduct necessary tests using the default theme, implement changes to theme files, and verify the results.

    Unfortunately, testing directly on your live website is not advisable, as it may disrupt the layout and configuration of your site. We appreciate your understanding and cooperation in this matter.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #432969 Copied In reply to: Orders are not getting placed, automated mails are not going
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @JiPanditJI,

    We hope this message finds you well.

    We previously reached out to request your assistance in testing the functionality of your website with the CDN temporarily disabled. Specifically, we mentioned:

    If possible, we kindly request you to temporarily disable all CDN services and test the functionality. This solution may help address the issue, as it appears to be related to caching. The functionality works correctly in a logged-in browser session where such caching is not present.

    Unfortunately, we have not yet received a response regarding this request. Without the results of the testing with the CDN disabled, we are unable to proceed with providing a solution to the issue.

    We kindly ask you to perform the requested test and share the results with us at your earliest convenience. This step is crucial in identifying and resolving the problem effectively.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #432965 Copied In reply to: popular categories carousel is not working
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello, @WaawStore,

    We currently have basic WooCommerce emails available here https://prnt.sc/c5ITM1Pd1b7M. If you wish to add custom ones ( https://prnt.sc/4ak8AV8tZH0H ) , you can use the filter.
    Add the below code to child theme functions.php to enable the template for the email builder:

    add_filter('viwec_accept_email_type', function($emails) {
	$emails[] = 'flexiblecouponsemail';
});

    If you expect any issues with sending or receiving the emails, please, check how it works without our Email builder active.

    Kind Regards,
    Jack Richardson
    8theme team

    #432960 Copied In reply to: Order statuses for other add-ons do not appear on the email creator page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Derek0310

    ?wc-ajax=get_refreshed_fragments is the default WooCommerce request to update cart in header and also wishlist. Unfortunately, the theme does not have options to speed it up. You can read this topic and maybe find any solution suitable for you https://wordpress.org/support/topic/wc-ajaxget_refreshed_fragments-5/
    Or you can disable Ajax Cart Fragments – Theme Options > Speed Optimization > Always Load Wc-Cart-Fragments > off. Ajax Cart Fragments option allows you to sync the number of products in the header mini-cart if you open your site in a few browser tabs.

    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    #432959 Copied In reply to: Understand your comments about load time
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Parag,

    We hope this message finds you well.

    Could you kindly provide us with detailed clarification on how the minimum product quantity of 50 was configured? Your assistance in this matter would be greatly appreciated.

    Thank you in advance for your support.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #432955 Copied In reply to: Add to cart button in catalog only adds 1 quantity instead of adding Quantity Type feature quantity
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @VincentC,

    We hope this message finds you well.

    The string “Checkout” can be located within the XStore Theme translation settings of Loco translate. We kindly request you to review the string in the theme and provide the necessary translation there.

    Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #432952 Copied In reply to: How to translate some items of the theme with WPML?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @VincentC
    Could you please, try to add next custom CSS to your Theme Options -> Theme Custom CSS -> Global CSS :

    .elementor-lightbox .swiper-wrapper {
    overflow: hidden;
}

    Kind regards, Jack Richardson
    The 8theme’s team

    #432951 Copied In reply to: Buttons not working when clicking on an image.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @VincentC,

    I hope this message finds you well.

    Could you kindly review our response to the following topic: https://www.8theme.com/topic/how-can-i-localize-and-translate-the-strings-mentioned-in-the-xstore-theme-using-wpml/#post-432853 ?

    If you are still unable to locate the strings you wish to translate, we kindly request that you provide us with the correct WP-admin access details in the private area so we can assist you further.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #432854 Copied In reply to: How to translate some items of the theme with WPML?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Lantalau

    Please, follow the next screenshots as example of setting the translation for some strings you want to edit -> https://prnt.sc/t3eLz_DTdOW_ , https://prnt.sc/VbiRoyZgnQ7n, https://prnt.sc/EeBKIybl1a2_.

    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    #432853 Copied In reply to: How can I localize and translate the strings mentioned in the XStore theme using WPML?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Derek0310,

    Thank you for reaching out to us.

    The loading issues you are experiencing with certain widgets are related to the XStore Ajaxify option being activated for some of them. To resolve this, kindly edit your page, select the affected widget, navigate to the Advanced tab, and toggle the XStore Ajaxify option to the inactive state. You may apply the same solution to other widgets experiencing similar issues and then verify the results.

    Regarding your second question about plugins installed on your website, we recommend checking the Component Table section within the Query Monitor tool. This will help you identify the specific component causing the issue.

    Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #432852 Copied In reply to: Understand your comments about load time
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Amit R,

    We hope this message finds you well.

    The text in question is set by the WooCommerce gateway within their code, as shown in the following screenshot: https://prnt.sc/uT5lNnbYj5b4. If you wish to modify this text, we recommend installing the Loco Translate plugin, which can be found here: https://wordpress.org/plugins/loco-translate/.

    Using this plugin, you can edit the relevant WooCommerce plugin strings to locate and update the desired text. Once the configuration is complete, you may safely remove the Loco Translate plugin from your website, as the translated strings will remain active.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #432849 Copied In reply to: Unable to find a page that is the final page when a customer places order and get order details
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abhijeet Kumar,

    We hope this message finds you well.

    We would like to inform you that we have successfully recreated the issue on our end and have already forwarded the task to our development team for further investigation and resolution.

    In the meantime, we kindly suggest the following temporary solutions:
    1. Use the default shortcode on the Cart page content, which is [woocommerce_cart].
    2. Configure the settings for the Cart page by navigating to Theme Options -> WooCommerce -> Cart/Checkout Layout.

    Please rest assured that we are actively working on this matter, and we will notify you as soon as we have identified a solution.

    Thank you for your understanding and patience. Should you have any further questions or concerns, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #432845 Copied In reply to: User is allowed to checkout out OOS product and no error message is displayed
  • 1 2 3 … 146 147 148 … 592 593 594
    4,381–4,410 of 17,794 posts
Viewing 30 posts - 4,381 through 4,410 (of 17,794 total)
1 2 3 … 146 147 148 … 592 593 594