Jack Richardson

Dear @slw250@hotmail.com,

Thank you for reaching out to us.

The implementation of displaying variable products as simple ones requires forcing them to appear above all other products while ignoring the sorting options. This is due to the way the code modifies the SQL query, appending the necessary SQL injection before the sorting query. As a result, these products are displayed at the top without the possibility of being reordered.

However, you may explore alternative solutions by using another plugin that offers this functionality with more advanced configuration settings. It is quite hardly possible to achieve this through theme code customization.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Hello @Anurag,

The stretch section functionality is a default feature of Elementor scripts. You may consider deactivating the stretch section option. After doing so, you can apply the following custom CSS to the specific section that was previously stretched using JavaScript:

Steps:
1. Edit the section.
2. Navigate to the “Advanced” tab.
3. Add the following CSS under “Custom CSS”:

selector {
left: 50%;
  margin-left: -50vw;
  margin-right: -50vw;
  max-width: 100vw;
  position: relative;
  right: 50%;
  width: 100vw;
}

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @CD,

I hope you are doing well.

Since there are a large number of items in the sublist, you may consider adding the following custom CSS to adjust the dropdown position for the first two items, ensuring they align with the top of the parent item:
https://prnt.sc/TFQ59wQO8Td1

.elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(1) .nav-sublist-dropdown,  
.elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(2) .nav-sublist-dropdown {  
    top: 0;  
    transform: none;  
}

You can add this snippet to your “child-theme/style.css” file or navigate to “Theme Options -> Theme Custom CSS -> Global CSS” to apply it.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Generaltec,

I hope you are doing well.

Could you kindly confirm which patches have been installed? Provide us the screenshots of the installed ones. Because upon reviewing the Patch List on your dashboard, it appears that none have been activated (as shown in the following screenshot: https://prnt.sc/m5X5fi4df866).

We would appreciate it if you could activate the necessary patches as they contain the fixes for the mentioned issues you said and verify whether the issues have been resolved.

Thank you for your time and assistance.

Best regards,
Jack Richardson
8Theme Team

Hello @Tommy

You provided the wp-admin access but we also need the FTP access. Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Additionally, you mentioned a few topics related to the support of the Germanized plugin. Unfortunately, we do not have login access to their support platform to review the conversations. Would you be able to provide us with the necessary login details so that we can check the topics you referred to in your next reply?

Kind regards, Jack Richardson
The 8theme’s team

Dear @anli75,

We kindly ask you to take some time to check whether clearing the Elementor cache resolves the issue. If the problem persists, we recommend reaching out to your server provider to inquire about any additional caching mechanisms in place and follow the suggestions they provide.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Anurag,

We hope you are doing well.

We have attempted to test the issue multiple times but were unable to reproduce it. Could you kindly try uploading a different loader on your website and check if the issue persists? Alternatively, if this problem occurs only in specific cases on mobile devices, it might be more effective to disable the site preloader for mobile users.

If you decide to proceed with this approach, you can add the following custom snippet to your “child-theme/style.css” file:

@media only screen and (max-width: 768px) {  
    body > .et-loader {  
        display: none;  
    }  
}

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Hello @Micksc62

We would like to inform you that the latest patch (#9485845) has been successfully activated on your website. You can view the details here: https://prnt.sc/g4bVjwaQvsCn.

Kindly check the sliders to ensure everything is functioning correctly.

For more information about the XStore Patcher, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

I hope you are doing well.

Could you please review the following video? https://gyazo.com/0227c305cb2f75a20e95d57265d78ec1

Additionally, kindly clear your browser cache and check again. Please note that we thoroughly test all patches before recommending their installation to our customers.

Such shadow is cropped by the overflow from Elementor styles -> https://prnt.sc/UJ6Cjt8aQFoT so as it is very specific you can add few lines CSS for such box-shadow arrows cases. CSS solution that you can add to any slider widget with bottom arrows and shadows on such slider:

selector .etheme-elementor-swiper-entry.bottom .swiper {
    padding-bottom: 20px;
}

Note: padding depends on the shadow spread you have for arrows.

Should you have any further questions, feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @alhamzamedia,

I hope you are doing well.

1. As you may have noticed, the dropdown option is not available for the cart element in the header on mobile devices (https://prnt.sc/_NyKqucn7CLt). This is due to UI/UX considerations. For this reason, we recommended using the “XStore Header Builder” based on “Elementor”, as it is better optimized, offers more features, and provides additional customization options.

Additionally, there is a global option for cart content type https://prnt.sc/EPvuyhOiEJ-Q that ensures compatibility across all devices.

If you would like to “forcefully enable the dropdown type” for the cart element in the mobile header from Customizer, you may add the following snippet (https://prnt.sc/6oh3ChBm3Gv7) to your “child-theme/functions.php” file:

add_filter('theme_mod_cart_content_type_et-mobile', function() {
    return 'dropdown';
});

However, please note that this dropdown type functions only on “hover”, meaning that on mobile devices, users will be redirected upon clicking instead of seeing a hover effect (https://gyazo.com/9e3ea5da2301aa8da3796a68e33b5bb4).

2. Kindly review the “cart element settings” for each of your multiple headers to ensure proper configuration (https://prnt.sc/zySUY1Suj2DL).

3. The details regarding this issue have been explained in the first point.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @storeqoso,

We would like to inform you that the latest patch (#9486087) has been successfully activated on your website. You can view the details here: https://prnt.sc/6QMtimKZYvA0.

Kindly check the sliders to ensure everything is functioning correctly.

For more information about the XStore Patcher, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

Most of our customers using WP-Rocket have successfully configured it according to their specific needs by following our tutorial: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

The exclusion of certain files depends on individual customer requirements, as each user may prefer to load only critical CSS while requesting specific exclusions for certain areas, such as the mini-cart or wishlist. We have gladly provided the necessary file paths upon requests of such customers. If you would like to exclude specific CSS/JS files, please provide us with a list of the elements you wish to exclude, and we will be happy to assist you.

Additionally, as previously mentioned, our development priorities are determined based on the needs of the majority of our customers. At this time, your request is unique, and no other users have made a similar request. If you would like to gather more support for this feature, we encourage you to submit it through our https://www.8theme.com/roadmap/. This platform allows other customers to vote on the idea, which may increase its priority for future updates.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Hello @Chartnet

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Dear @DebbieC,

You can apply the following custom CSS in your Theme Options by navigating to “Theme Custom CSS -> Global CSS”:

[data-mode=dark] .yith-wcwl-form {  
    --color-headers-background: transparent;  
    --color-wishlist-table-background: transparent;  
}

Additionally, we would appreciate it if you could clarify whether the issue with duplicate payment methods you mentioned occurred only after the Elementor update. Could you also let us know which version you were using before the update? What version you are currenly using ?

We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @MAHDAR,

We have reviewed the issue, and the image is displaying correctly. However, you may notice a lower quality when viewing it on certain devices. This is due to the “srcset” attribute in WordPress, which adjusts image quality based on the device being used.

If you would like to disable the “srcset” functionality for images, you may find the following article helpful: https://perishablepress.com/disable-wordpress-responsive-images/.

Additionally, you can try adding the following code to your “child-theme/functions.php” file to disable “srcset” on the frontend:

// Disable srcset on frontend
function disable_wp_responsive_images() {
    return 1;
}
add_filter('max_srcset_image_width', 'disable_wp_responsive_images');

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team