Jack Richardson

Dear @alhamzamedia,

We hope you are doing well.

1. Could you kindly share the layout displayed for such a popup on both mobile and desktop versions? Currently, we are unable to access your website.
2. Have you reviewed the settings of your multiple headers as we previously suggested?
3. Have you considered using the Header Builder based on Elementor?

Additionally, if there are any IP restrictions preventing customers from accessing your website, we kindly request you to disable them, as we are currently unable to review your site.

Looking forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @alhamzamedia,

If you would like to display an “Out of Stock” label on the products listed on your shop page, you can enable this option here: https://prnt.sc/JQLZxHQu-ju1.

Please note that we do not provide an option to display this badge over the product image. This is due to UI/UX considerations, as the widget offers multiple options, and adding such a badge could cause conflicts with certain settings.

Additionally, you may refer to the following discussion: https://www.8theme.com/topic/out-of-stock-products-are-not-showing-as-out-of-stock/, where we have provided a custom CSS solution for displaying the “Out of Stock” label over the product image. However, this approach is not ideal due to structural limitations, so you may need to further customize the layout to suit your specific requirements.

For reference, here is the CSS code we provided to another customer:

selector .etheme-product-grid-content {
    position: static;
}

selector .etheme-product-grid-item {
    position: relative;
}
selector .etheme-product-grid-item .stock.out-of-stock {
    position: absolute;
    text-align: center;
    background-color: rgba(179, 13, 2);
    z-index: 1;
    margin-bottom: 0;
    font-size: .85rem;
    text-transform: uppercase;
    color: #fff;
    left: 50%;
    top: var(--outofstock-top-offset, 21%);
    -webkit-transform: translate(-50%, 0%);
    transform: translate(-50%, 0%);
    padding: 7px 14px;
}

[data-elementor-device-mode="tablet"] selector {
    --outofstock-top-offset: 35%;
}

[data-elementor-device-mode="mobile"] selector {
    --outofstock-top-offset: 20%;
}

At this time, we do not display an “Out of Stock” badge on the single product page, and this option is not currently available. If you would like to see this feature implemented in the future, you may submit a request here: https://www.8theme.com/roadmap/. Alternatively, if you require a customized solution, you can request a customization service here: https://www.8theme.com/account/#etheme_customization_panel.

Should you have any further questions, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @alhamzamedia,

We hope you are doing well.

As you can see, multiple headers are displayed, as shown in the following reply: https://www.8theme.com/topic/popup-mini-cart-where-to-manage-popup-mini-cart-where-to-manage/#post-437442 so you should configurate each header settings.

Additionally, we are unsure which popup you are referring to, as you have not provided a screenshot. Kindly share a screenshot so we can better understand your concern and assist you accordingly.

Since you are using the Elementor plugin, we recommend reviewing the tutorials on utilizing the “XStore Header Builder” with Elementor. This tool offers enhanced features and an improved UI/UX experience. You can find the tutorials here: https://www.8theme.com/documentation/xstore/video-tutotials/xstore-header-builder-on-elementor/.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Rakesh,

I hope you are doing well.

Based on your website configuration, where the shop page is displayed on the homepage, the limit for the number of products shown in search results is determined by the WordPress settings. We have adjusted this setting to display 12 items, as shown in the following screenshot: https://prnt.sc/G8Gu4-BW0oBb.

As a result, the search results page now correctly reflects the specified number of products.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Andrea,

By default, if you do not specify the include/exclude categories, only the subcategories of the current category will be displayed when you are on the product category page. This is because, when the include IDs parameter is set, only the predefined categories you have specified will be shown.

Additionally, it would be helpful if you could provide more details about your topic along with the correct WP-Admin access credentials.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Kingsley,

We hope you are doing well.

We would like to inform you that we have fixed the buttons in each input area, and this improvement will be included in the next update.

However, we regret to inform you that there is no quick solution available to enable automatic scrolling to the registration form in case of an issue during registration.

Please let us know if you have any further questions or require any assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Safe Desires,

We have reviewed the issue and found that it is related to the configuration of WooCommerce Payments (please refer to the following screenshot: https://prnt.sc/h8daZlm9D5JK). We kindly recommend that you double-check the payment settings, as this matter is not related to our theme support.

If you require further assistance, we suggest reaching out to WooCommerce Support (https://wordpress.org/support/plugin/woocommerce/) by submitting your inquiry there.

Additionally, we have noticed potential conflicts between similar payment methods enabled in different plugins (please see: https://prnt.sc/Wuh1wFV788sF).

Please note that our support is limited to our theme, and we do not provide assistance for third-party plugins.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Dear @Terpsauce,

I hope you are doing well.

Each banner widget includes options to hide certain elements on mobile devices, and it appears that these options are enabled for some of your banners. Please refer to the following links for reference:

– https://prnt.sc/37794wo_5T86
– https://prnt.sc/8sy3Utrf2Lsy

We kindly ask you to review the configuration of the banners where these elements are missing and adjust the settings as needed.

Should you require any assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Hello @Rakesh
Could you please, check now ?
The result is next -> https://prnt.sc/Q3EYucJH4ZdG.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Terpsauce,

We have made some improvements to the custom CSS for the following widget: https://prnt.sc/yQCFXy3_i2EV. As a result, the updated version now appears as follows: https://prnt.sc/_CLZJQ5f_pKv.

However, please note that providing customizations based on your specific requests falls outside the scope of our basic support, as we have previously mentioned. We appreciate your understanding and adherence to our support guidelines and Envato’s policy.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Dear @Nirmalya,

We hope you are doing well.

We noticed that the lazy-loading option was enabled for the section background, as shown in the following screenshot: https://prnt.sc/jhfvdU2qQNbF. It appears that this setting prevented the image from loading correctly. To resolve the issue, we have disabled this option.

If your main request has been successfully addressed, we kindly ask you to mark the topic as closed. We appreciate your cooperation and respect for our support team’s time.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Support Team

Hello @samo
Please, check now !
Kind regards, Jack Richardson
The 8theme’s team

Hello @Rakesh

You had zero size set for pagination on mobile devices -> https://prnt.sc/Z9VCLmLmcrrP so that’s why you had such issue. We unset the value for those options so you can see the pagination is correctly displayed now -> https://prnt.sc/ZraXaOm5rH5r.

Kind regards, Jack Richardson
The 8theme’s team

Dear @luc,

Thank you for reaching out.

Since you are using the sidebar widget based on the Elementor builder, you can modify the text directly within the widget’s settings. Please refer to the following link for guidance: https://prnt.sc/YFTjXJvdgFOb.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme Team

Dear @Giffy Exclusive Store,

We would like to inform you that the latest patch (##9486871) has been successfully activated on your website. You can view the details here: https://prnt.sc/iGa-yRDaomZT.

Kindly check the media carousels to ensure everything is functioning correctly.

For more information about the XStore Patcher, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team