Jack Richardson

Dear @Terpsauce,

Thank you for reaching out to us.

Could you kindly provide us with a video demonstrating the issue you described? This would help us better understand the steps required to replicate the problem, as it is currently unclear to us.

Additionally, we recommend using the default WooCommerce shortcode https://woocommerce.com/document/woocommerce-shortcodes/page-shortcodes/#my-account for the “My Account” page for testings. The functionality about not sending emails you mentioned is not related to our theme but is instead managed by the WooCommerce plugin (https://prnt.sc/SdYWHuHQ_IYB). As a result, such emails should be generated by WooCommerce’s code rather than our theme.

For further troubleshooting, you may also consider testing the issue using a default theme such as Storefront. However, we strongly advise performing such tests on a staging environment to avoid any potential disruptions to your live site.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Hello @Terpsauce,

Could you please check now?
We have made improvements to the custom CSS. You can review the changes here: https://prnt.sc/_0R4yVv28S77)

Best regards,
Jack Richardson
The 8Theme Team

Dear @Kingsley,

We hope you are doing well.

It appears that the issue you are experiencing may be caused by your custom snippet (as shown here: https://prnt.sc/tzmkx7SI3TeS), which modifies content during the load action. We attempted to deactivate the snippet; however, due to the active CDN cache on your website, we were unable to verify whether this resolves the issue.

We kindly ask you to deactivate the snippet on your end and clear the CDN cache before checking if the issue persists. Please note that we do not encounter this issue on our local website or on our demo versions, indicating that it is specific to your website.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @khurram virk,

I hope you are doing well.

Could you please check the “Elements Manager” section in “Elementor”? You can access it here: https://prnt.sc/OXtR-1Gw-Xjw. Kindly locate the requested widget, and if it is inactive, please activate it so that it appears in the editor’s widget list.

Currently, we are unable to access this page due to GoDaddy’s security feature: https://prnt.sc/5KMyBvaK1Fwm. Therefore, we kindly request you to check it from your end.

For further details, you can refer to the official documentation on the “Elements Manager” here: https://elementor.com/help/element-manager/.

Thank you for your time and assistance. Please let us know if you need any further information.

Best regards,
Jack Richardson
8Theme Team

Hello @Milan

Could you clearify what page has such error? What steps do we need to follow to see the same issue on your web-site? Also, it could be beneficial if you could provide us temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Jamall,

We hope you are doing well.

We have checked the blog page multiple times, and the posts are displaying correctly. This issue was resolved by excluding the CSS file you mentioned while keeping the origin option active for all other cases (https://prnt.sc/66F9gKOlFAXv).

If you are seeing different results during your tests, we kindly ask you to provide us with a video recording of the blog page content loading from your side. This will help us further investigate the matter.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Dear @Parag,

We hope you are doing well.

We have reviewed your shop page, and the pagination appears to be functioning correctly. Please refer to the following screenshot for confirmation: https://gyazo.com/4365083e3532212944775c119e1689ce.

We kindly suggest checking the page from a different device or using an incognito browser. Our team has tested it on multiple devices and browsers, and it is working as expected. Therefore, it seems that the issue may be on your end.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @wilhem,

We kindly request our customers to submit separate topics for different questions to ensure efficient support. However, since you have already asked your question here, we have tested the product URL on a mobile device, and it appears to be displayed correctly. Please find the attached video for reference.

If you are experiencing specific issues with the single product layout on mobile devices, we would appreciate it if you could provide more details, such as screenshots, videos, or a clear description of the issue. This will help us better understand and assist you effectively.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @bajirap,

I hope you are doing well.

We kindly wanted to follow up as we have not yet received a response to our previous inquiry. Therefore, we are reaching out again with the same request:

Could you kindly reach out to your hosting provider and request them to check the server error logs?

We would greatly appreciate your assistance in this matter.

Additionally you can check for similar topics on Elementor support forum: https://wordpress.org/support/plugin/elementor/

Looking forward to your response.

Best regards,
Jack Richarson
8Theme Team

Dear @slw250@hotmail.com,

Thank you for reaching out to us.

To be transparent, we do not have specific plugin recommendations, as our customers use various plugins depending on their individual needs. However, if a compatibility issue arises with a particular plugin, we do our best to resolve it whenever possible.

Additionally, most plugin developers offer a refund policy in case of any issues. Therefore, we recommend that you first contact the plugin author to inquire about compatibility with our theme, as they are usually aware of which themes their plugins support.

That said, we can suggest a couple of popular plugins that may meet your requirements:

1. https://iconicwp.com/products/woocommerce-show-single-variations/
2. https://woocommerce.com/products/variations-as-single-products-for-woocommerce/

Please note that you should test these plugins beforehand, as they may display variations above all other products without an option to sort them, which is the main functionality requested in our built-in feature.

If you have any further questions, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @AC,

I hope you are doing well.

It appears that some modifications were made to the child theme, which have affected the structure of the shop page. Kindly review the private area for further details. We attempted to make some test modifications in your child-theme/functions.php file; however, it seems that certain permissions are preventing us from saving the changes. Please refer to the following screenshot for reference: https://prnt.sc/pONu19zigPKD.

Could you please verify that the correct file permissions are set? As you previously mentioned experiencing an attack on your website, this issue may be related. Additionally, we recommend reaching out to your hosting provider to check and adjust the file permissions accordingly.

If you would like us to investigate and provide a solution for the non-functioning off-canvas feature, please provide us with FTP access. The required FTP credentials are as follows:

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

If you need assistance in generating these credentials, we suggest contacting your hosting provider, who will be able to guide you through the process.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @bajirap,

I hope you are doing well.

Could you kindly reach out to your hosting provider and request them to check the server error logs? We have reviewed your website from our dashboard, and no visible issues were detected on our end.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Chartnet,

We hope you are doing well.

We attempted to implement some test code changes; however, it appears that a CDN is active on your website, preventing us from seeing the modifications we made to the files.

Could you kindly consider temporarily deactivating this feature or advising us on an alternative way to disable it for testing purposes?

We appreciate your assistance and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @CD,

I hope you are doing well.

Could you please update the previous CSS with the following modifications?

.elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(1) .nav-sublist-dropdown,  
.elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(2) .nav-sublist-dropdown,  
.elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(5) .nav-sublist-dropdown {  
    top: 0;  
    transform: none;  
}

As you can see from the snippet, we have added one additional line to assign the 5th item of the menu, ensuring that the dropdown aligns at the top. This adjustment allows for longer menu items, such as the one shown in the following example: https://prnt.sc/7LQjwUuZtGK9.

If you need to apply similar changes to other items, you can count the preceding items and adjust the CSS accordingly. For reference, here is an improved version: https://prnt.sc/2VtYQ0-R8DDN.

Thank you in advance for your assistance. Please let us know if you need any further clarification.

Best regards,
Jack Richardson
8Theme Team

Dear @Generaltec,

I hope you are doing well.

Could you please review the following videos to check the functionality of the sliders?

– https://gyazo.com/da1eb97de50aea5ffbbc3f7f75f77a11
– https://gyazo.com/c65639e23d6c2c51417bf5cfd22503b8

From our end, the sliders appear to be working correctly. However, we would appreciate it if you could share examples of how the sliders appear on your device for further verification.

Thank you for your time and assistance. We look forward to your response.

Best regards,
Jack Richardson
8Theme Team