Jack Richardson

Dear @Terpsauce,

We have reviewed the first issue you reported and were unable to replicate the same behavior on our end. Please refer to the following screenshot for reference: https://gyazo.com/c1ac8019eaa729d8d12f951acfe7e259. The page does not refresh when clicking “Yes.” We kindly ask you to try accessing it from a different browser or device to see if the issue persists.

Regarding the scaling effect on your device, it appears that certain modifications have altered the HTML meta scale parameters. Please see the following screenshot for reference: https://prnt.sc/FYPJB9QUZSKu. By default, our theme includes the following values: https://prnt.sc/kUBQjzQceuvv. This behavior may be caused by an active plugin or manual modifications made to the child theme files. You can find more information about this parameter here: https://udn.realityripple.com/docs/Web/CSS/@viewport/viewport-fit.

If you would like to implement specific conditions for the Age Verification popup, you are welcome to submit a request on our “Feature Requests Taskboard”: https://www.8theme.com/roadmap/. Alternatively, if you require additional customization, you may request it here: https://www.8theme.com/account/#etheme_customization_panel.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Nicola,

We hope you are doing well.

Please try the following solution: https://gyazo.com/65bdc57edd5d90a9ac66a67eeb0e4e9a.

If this does not resolve the issue, kindly provide us with the product URL of the demo where you found this feature implemented. We will review the solution accordingly. It is possible that the demo utilizes our “XStore Single Product Builder” based on “Elementor” and includes an “XStore widget” with such features that can be activated. You can find more details here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @Aadesh Bumb Suppdock,

We hope you are doing well.

As previously requested, could you confirm whether you have conducted the tests using the default theme? Here is the reference link: https://prnt.sc/8ckO3h2Zcc4Y.

Additionally, we have noticed that you are using the following widget with product counts: https://prnt.sc/3Y288Zm4AcU_. Based on our prior experience, such calculations can sometimes generate heavy requests, especially when there are a large number of products on the website. To help diagnose the issue, we have temporarily disabled the following option: https://prnt.sc/2SWe8Vp6MqKU. Please check whether this improves the loading speed of the shop page and whether the server issues persist.

Furthermore, we have attached a screenshot in the private area, which indicates that PHP errors are being generated by a few third-party plugins. These requests are not related to our theme support.

Please let us know your findings at your earliest convenience.

Best regards,
Jack Richardson
8Theme Team

Dear @Mateusz,

We hope you are doing well.

As part of our standard troubleshooting process, we always recommend that our customers check whether the issue persists with third-party plugins deactivated. However, it seems we missed reminding you of this step.

To assist you, we manually deactivated the “Cookie-Script.com” plugin that was active on your website, and as a result, the compare page is now displaying correctly. Please note that third-party plugins installed on your website may sometimes cause compatibility issues.

Additionally, we noticed that this particular plugin is not widely used and has relatively low ratings compared to others. You can review its details here: https://wordpress.org/plugins/cookie-script-com/.

For a more seamless experience, we recommend using plugins that are fully compatible with our theme. You can find our recommended plugins in the XStore Control Panel under the Plugins section.

Should you need any further assistance, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Hello @Terpsauce,

In this case, we recommend referring to the WooCommerce documentation to check whether the same issue occurs when using the default theme.

However, if the email issue persists even when using the Storefront theme, we kindly advise you to reach out to WooCommerce support, as this matter is not related to our theme.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme Team

Dear @Terpsauce,

We kindly ask you to provide us with the URL of the demo in question. It is likely that the demo utilizes the basic shop layout, whereas your website is using a custom-built shop page. The Elementor Archive Products widget does not include such options because it employs custom structures that allow you to tailor the product content to your specific needs.

If you prefer to use the basic layout, where the “out of stock” labels are displayed, you can simply deactivate the Archive Products Builder from the XStore Builder panel.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @MAHDAR,

We would like to clarify that the layout issue you are experiencing is due to custom modifications made in your child theme’s style.css file (https://prnt.sc/ECgQBYGRP2tW). This issue is not related to any bugs in our theme.

Upon inspecting the CSS and temporarily removing the custom styles, the canvas displayed correctly. You may consider improving your custom CSS by applying the following snippet:

#yoozSingleCartSidebar {
    height: 100vh;
}

However, please note that any further issues arising from modifications made to your child theme fall outside the scope of our support.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Hello @Terpsauce

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance — Themes). We asked you to make such test but you ignored such request -> https://www.8theme.com/topic/reset-password-on-xstore-my-account-login-tabs-not-working/#post-438482.
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Kind regards, Jack Richardson
The 8theme’s team

Dear @Terpsauce,

We hope you are doing well.

We have noticed an unusual behavior where the WordPress admin bar CSS file is being loaded for customers, even if they do not have an administrator role.

In your case, we recommend the following custom CSS solution to address this issue:

html:not(:has(#wpadminbar)) .elementor-location-header {  
    --wp-admin--admin-bar--height: 0.001px;  
}

For optimal placement of custom CSS code, please refer to our documentation:
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Should you have any further questions or require additional assistance, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @Aadesh Bumb Suppdock,

If you are experiencing slow performance, we recommend optimizing your server response time to enhance overall efficiency.

To improve performance, please consider the following steps:

– Optimize Database Queries – Ensure that all queries are well-optimized and properly indexed.
– Enable Caching – Implement caching mechanisms to reduce load times.
– Reduce Server Load – Assess and optimize server resources as needed.
– Minimize Unnecessary Scripts – Disable any unnecessary scripts or plugins that may impact performance.
– Check for Errors – Review your browser console and server logs for any errors that could be causing delays.

Additionally, we suggest testing your website using a default theme such as *Storefront* to compare the number of requests being sent. Based on your screenshot, most of the displayed requests are not related to our theme but rather to the WooCommerce plugin and other elements.

For further guidance, please refer to the following discussions, which may provide useful solutions:
– https://www.8theme.com/topic/my-website-speed-is-slow-please-advice-on-how-to-improve-performance/#post-410303
– https://www.8theme.com/topic/wbsite-loads-slow-reduce-admin-ajax-php/#post-407635

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @Safe Desires,

I hope you are doing well.

Could you kindly review the following solution and consider implementing it on your website? You can find the details here: https://www.8theme.com/topic/problem-with-variation-swatches-not-displaying-out-of-stock-correctly-in-all-cases/#post-362807.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Saluja Shoes,

We hope you are doing well.

1. Could you kindly provide screenshots of the mentioned issues? It is currently unclear to us which button is missing on mobile. Your assistance in this matter would be greatly appreciated.
Because, we checked and there are next buttons shown on mobile too -> https://prnt.sc/8pHuZoglU4HN.

2. Please refer to the following article for more information: https://www.8theme.com/documentation/xstore/xstore-features/variation-swatches-3/.

3. If you are using a custom plugin to display the delivery pin, we recommend reviewing the plugin’s documentation or reaching out to their support team for guidance on integrating its functionality with the Single Product layout built using Elementor.

4. If you are experiencing slow performance, we suggest optimizing your server response time.

To enhance performance, we recommend the following steps:
– Optimize Database Queries – Ensure that queries are well-optimized and properly indexed.
– Enable Caching – Implement caching mechanisms to reduce load times.
– Reduce Server Load – Assess and optimize server resources accordingly.
– Minimize Unnecessary Scripts – Disable any unnecessary scripts or plugins that may impact performance.
– Check for Errors – Review your browser console and server logs for any errors that could be causing delays.

5. If you would like to enable user registration on the “My Account” page, please follow these steps:
– Navigate to WooCommerce → Settings → Accounts
– Enable the registration option for the “My Account” page.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Hello @Jakob,

We made some changes but those are still cached so we have removed the gallery for testings, as shown in the following screenshot: https://prnt.sc/Hbxp0fdnFQOx.

However, when logged into the frontend, the changes are reflected correctly: https://prnt.sc/cpu4EWHiaWI1.
On the other hand, when accessing the site in incognito mode, the previous version still appears, indicating that it is cached: https://prnt.sc/HlkNpmYo2pIb.

This suggests that some CDN caching is still active, even though it has been cleared. To properly investigate the cause of these structural changes, the CDN should ideally remain inactive until we identify the issue.

We appreciate your attention to this matter and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @Terpsauce,

We have reviewed the screenshot you provided and noticed that the admin bar should be visible. However, it is possible that a browser extension may be hiding it. When we check the checkout page, the admin bar appears above the sticky header, as shown in this screenshot: https://prnt.sc/YqJ7cH6lvoRN.

Additionally, when we attempt to access the page in incognito mode, we are redirected to the login page, preventing us from placing an order, which aligns with the expected behavior.

To better understand and resolve this issue, could you please provide more details on how you are testing it? Specifically:
– Are you using any specific credentials for these tests?
– Have you encountered this issue in only one browser, or have you tested it in multiple browsers?

Your insights will help us investigate further. We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Hello @Terpsauce

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team