Forum Replies Created

Viewing 30 posts - 4,051 through 4,080 (of 17,794 total)
1 2 3 … 135 136 137 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @mkwong,

    I hope this message finds you well.

    Could you kindly take a moment to test the access from your side? Additionally, we kindly ask that you provide the correct login credentials to help us deliver faster and more efficient support.

    We appreciate your cooperation and understanding in respecting our support procedures.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #439316 Copied In reply to: I can’t find the popup template I need in my saved template
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Saluja Shoes,

    We hope this message finds you well.

    We would like to inform you that, at this time, we do not see the specified widget added to your shop page (https://prnt.sc/LHoZKYqJq8Q4). Could you please confirm whether you have implemented it?

    Additionally, please note that our Spotlight widget does not support the specific layout you are requesting. However, it is capable of displaying a carousel of categories based on the current query. You may refer to the following screenshot for clarification: https://prnt.sc/dYirzYCZCB3S. For a live demonstration, please visit: https://xstore.8theme.com/elementor3/grocery-mega-market/shop/

    Please be advised that further customization falls outside the scope of our basic support. Should you require additional modifications, we kindly invite you to submit a request through your account at: https://www.8theme.com/account.

    We provide support in accordance with Envato’s privacy policy, and we appreciate your understanding and adherence to our support guidelines.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #439315 Copied In reply to: Archive Products Spotlight Categories not working
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abhinandan,

    We hope this message finds you well.

    We have replaced the existing Menu List widget in your footer with a new one that supports the desired functionality. The Icon List widget offers greater flexibility and can be used for a variety of purposes beyond just displaying icons (please refer to the following screenshot for reference: https://prnt.sc/_JCgKq-sS8CC).

    Kindly review the updated implementation at your convenience and let us know if everything meets your expectations.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #439314 Copied In reply to: want to make an email address clickable on your “Become a seller link”
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @mkwong

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind regards, Jack Richardson
    The 8theme’s team

    #439312 Copied In reply to: I can’t find the popup template I need in my saved template
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Terpsauce,

    We hope this message finds you well.

    We would like to inform you that when the page template is set to “Elementor Canvas” (as shown here: https://prnt.sc/WHp8EYjuhp_I), certain CSS files and structural elements are loaded directly from Elementor. Unfortunately, this configuration may result in some necessary files being omitted, which can affect the proper display of styles and colors on your website.

    To resolve this issue, we have switched the template to “Blank” (as shown here: https://prnt.sc/LuAu7paqEL07). This template is provided by the theme and ensures that all required CSS and JavaScript files are properly loaded. As a result, the colors and overall appearance should now display correctly on your website (https://prnt.sc/2uZD5dTZ6HQt).

    Please feel free to reach out if you have any further questions or need additional assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #439251 Copied In reply to: Unable to change ‘lost your password’ text colour.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    We hope this message finds you well.

    We would like to inform you that your website is currently not loading correctly, which prevents us from checking the issue you previously mentioned.

    To assist you more effectively, we kindly ask you to test the functionality using a default theme such as Storefront. This is the standard theme recommended by WooCommerce for troubleshooting plugin-related issues.

    Once your website is accessible and the default theme has been tested, please let us know so we can proceed with further investigation.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #439248 Copied In reply to: New bug with germanized (tax not updated in mini cart)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Terpsauce,

    Thank you for reaching out.

    At the moment, it is not possible to customize the colors of the AJAX search results through the available settings. However, we encourage you to submit your suggestion on our Feature Request Board: https://www.8theme.com/roadmap/. This platform allows us to track and prioritize new features based on customer interest and votes. If your request gains popularity among other users, we will consider implementing it in a future update of our Search widget. We aim to develop features that benefit the majority of our customers.

    If you require specific customization for your website, you are welcome to submit a request through your account here: https://www.8theme.com/account. Please note that all support services are provided in accordance with Envato’s Item Support Policy: https://themeforest.net/page/item_support_policy (https://prnt.sc/WWS4RXbOaWzV)).

    We appreciate your understanding and thank you for respecting our support guidelines.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #439247 Copied In reply to: No settings to change the COLOUR of the search box results.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Saluja Shoes,

    We kindly request that each new question be submitted as a separate topic. It appears that multiple questions are currently being combined within a single topic, which makes it difficult for our support team to efficiently track and respond to your latest inquiries. To ensure timely and accurate assistance, please create a new topic for each new question. Additionally, if the original issue for which a topic was created has been resolved, we kindly ask that you mark the topic as solved.

    Regarding your most recent question, we suggest adding the “Spotlight Categories” widget in your Shop page editor (https://prnt.sc/8eobQLn9mWb1) and checking the results accordingly.

    More details about using the Archive Products builder you can find on our theme’s documentation -> https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

    As the initial issue raised in this topic has been resolved, we are marking this topic as solved.

    Thank you for your understanding and for helping us manage our support resources effectively.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #439243 Copied In reply to: XStore WordPress WooCommerce Theme Demo not working?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @wilhem,

    We hope this message finds you well.

    For such cases, we have a dedicated widget in Elementor that is available, which you can view here: https://prnt.sc/k8Oi9Ym_a3aL. We have added this widget to your single product layout as requested. You can see the result on the frontend via the following link: https://prnt.sc/3Zf0cMiqGFPT.

    If you have any further questions or need additional assistance, please don’t hesitate to let us know.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #439234 Copied In reply to: safe & secure checkout is not displayed.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Terpsauce,

    We hope this message finds you well.

    We have reviewed the issue while logged in with administrator credentials, but we were unable to replicate the problem. Additionally, we attempted to access the demo user account you previously provided via the following link: https://www.8theme.com/topic/gap-appeared-in-sticky-header-after-last-theme-update/#post-438541. However, it appears that the login credentials are no longer valid, and we are therefore unable to proceed with further testing.

    If you would like us to investigate the issue using a customer account, we kindly ask that you provide updated and correct access credentials. Furthermore, please let us know the screen resolution and browser you are using for testing, as this information will help us better understand the issue.

    Lastly, could you please confirm whether the code snippets we suggested in the following post have been implemented on the website you are testing? https://www.8theme.com/topic/gap-appeared-in-sticky-header-after-last-theme-update/#post-438570. If the fixes have not been applied, it is expected that the issue would still be present.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #439231 Copied In reply to: Gap appeared in sticky header after last theme update.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Youcef,

    We hope this message finds you well.

    We would like to inform you that your website is currently displaying a “500 Internal Server Error.” Kindly let us know once the issue has been resolved on your server.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #439229 Copied In reply to: How to translate SALE badge in product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Aldo Carrillo,

    We hope this message finds you well.

    We would like to inform you that your website was running an outdated version of the XStore theme (screenshot: https://prnt.sc/js9AXoarf8WX), while the XStore Core plugin was already updated to the latest version (https://prnt.sc/ckPtxE3gMg7y). In order to ensure compatibility and proper functionality, it is essential to update the theme before activating the latest version of the plugin.

    Additionally, a notification regarding the available theme update was displayed on your dashboard (screenshot: https://prnt.sc/FKmOY2sQViu5).

    To assist you, we have gone ahead and updated the XStore theme on your website and successfully activated the XStore Core plugin. You may now check your website to confirm that everything is functioning as expected.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #439228 Copied In reply to: xstore wordpress critical error every time I install the plugin xstore core
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Ashvajit

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind regards, Jack Richardson
    The 8theme’s team

    #439225 Copied In reply to: Patches Reappearing After Installation & Website Crash (Patch ID #9492019 & #9497685)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @mkwong,

    We kindly ask you to add the following code to your child theme’s functions.php file:

    add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');

    Once this has been added, please review the single product page on a mobile device. Kindly ensure that you clear your browser cache before checking.

    We hope this resolves the issue. Should you need any further assistance, please do not hesitate to contact us – we are always happy to help.

    Additionally, we are currently unable to connect to your FTP server. We kindly ask you to verify the access credentials you have provided. The details have been shared in the private area.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #439224 Copied In reply to: I can’t find the popup template I need in my saved template
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello, Jennifer

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #439218 Copied In reply to: SALE badge not showing on shop page / archive page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jennifer

    If the issue persists, we would appreciate it if you could provide us with FTP access, as it is currently unclear why the label is not being displayed as expected.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind regards, Jack Richardson
    The 8theme’s team

    #439067 Copied In reply to: SALE badge not showing on shop page / archive page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Benz,

    Thank you for your message.

    It appears that the access credentials you provided do not grant administrator privileges, which prevents us from logging into the dashboard. We kindly ask you to ensure that the shared account has administrator-level access.

    Additionally, we would appreciate it if you could provide a video demonstrating the issue, along with the URL of the affected product(s) and any relevant details to help us better understand the problem.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #439065 Copied In reply to: Product Attribute Image Not Updating When Video Is First in Gallery
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Jennifer,

    We hope this message finds you well.

    If you are planning to use the XStore Products Archive Builder, tutorial is available at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/, we kindly suggest that you begin by testing the builder to determine whether the issue also be displayed with the Archive products widget for such builder provided by our theme.

    If the issue persists, we would appreciate it if you could provide us with FTP access, as it is currently unclear why the label is not being displayed as expected.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Additionally, we have observed that when using the parent theme, both the sale and regular prices are displayed for the product, as shown here: https://prnt.sc/vaI-xIXdD_rE. However, when using the child theme, only the sale price appears: https://prnt.sc/uoPysoqVvSyF. This discrepancy may be due to custom modifications or third-party plugins affecting the product price display.

    We would be happy to investigate further once we have the necessary access and information.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #439058 Copied In reply to: SALE badge not showing on shop page / archive page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Niranjan Madhusanka,

    We hope this message finds you well.

    Upon reviewing your inquiry, we have identified that you are currently using the Elementor PRO plugin. It appears that certain features – such as the Mini Cart template (as shown in the following screenshot: https://prnt.sc/gqsI9JIDZCYT) – are enabled based on the access level associated with your Elementor PRO license.

    In this case, we kindly recommend reaching out directly to the Elementor PRO support team. They will be best equipped to assist you in locating the missing settings and clarifying how specific features are made available depending on your license level.

    Once you receive a response from their support team, we would greatly appreciate it if you could share the outcome with us. This will help us better understand the situation and potentially assist other customers who may encounter similar issues in the future.

    Please note that our support is limited to the products and services we provide, and we are unable to offer assistance for third-party plugins. We appreciate your understanding and respect for our support policy.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #438999 Copied In reply to: Woocommerce mini cart not showing buttons
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Terpsauce,

    We hope this message finds you well.

    We have tested the reported issue on your original website and were unable to reproduce the problem. We conducted tests while logged in as an administrator, in incognito mode, and as a demo customer, and in all cases, the issue did not occur.

    To assist you further, could you please provide us with more specific details regarding your testing environment? Additionally, we kindly ask you to share a video demonstrating the issue. We noticed that your tests were performed on both the staging and live websites, and we are uncertain on which version the snippet was added. If the snippet was implemented on the live site and you are now testing on the staging site, please ensure that the same snippet has been added there as well.

    Kindly include the URL of the website where you are conducting the tests, along with any other relevant information that may help us investigate further.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #438995 Copied In reply to: Gap appeared in sticky header after last theme update.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    We hope this message finds you well.

    Could you kindly review the solution we have implemented on your website regarding the compatibility with the Germanized plugin?

    Please find below the comparison screenshots for your reference:

    1. Before the product title: https://prnt.sc/hsD8TXvy2gWv
    – Elementor Products Widget: https://prnt.sc/RWp6RLl2bDhx
    – Default Shop Page (non-builder): https://prnt.sc/0ubFxMSvecCc

    2. After the product title: https://prnt.sc/5mUaDzRfRptp
    – Elementor Products Widget: https://prnt.sc/95yuHSdXAYlS
    – Default Shop Page (non-builder): https://prnt.sc/G7VpKHl3iblx

    You are welcome to test other positions as well. This automatic solution utilizes custom hooks within our Product widgets for the Elementor builder. As a result, the product details from the Germanized plugin are now correctly displayed and inherit the appropriate positions as expected.

    Could you please confirm whether this solution meets your requirements for compatibility with the Germanized plugin? If the current implementation is satisfactory, we will proceed to apply the same solution to our other widgets, including the Product List and Products Carousel widgets. At this stage, the update has only been applied to the Elementor Products Grid and Archive Products widgets.

    We look forward to your feedback.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #438987 Copied In reply to: Germanized meta information (price unit and tax) missing in product grid widget
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @CG,

    Thank you for reaching out.

    Please note that your inquiry pertains to the multi-vendor plugin you are using on your website, and is not related to theme support. As our support is dedicated exclusively to our own products, we kindly ask that you contact the plugin’s official support team for assistance with third-party tools.

    We appreciate your understanding and respect for our support policy.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #438953 Copied In reply to: How to disable physical product upload.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Terpsauce,

    We hope this message finds you well.

    The issue you encountered was due to the global link color settings configured in Elementor, which take precedence over individual widget settings. To resolve this, we made the necessary adjustments in the following files located in the et-core-plugin/app/controllers/elementor/general/ directory:
    https://prnt.sc/VchS9e5E2cWz

    These updated files have been uploaded to your website. You may now review the changes here:
    https://prnt.sc/OYggYw7pJSZ9

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #438952 Copied In reply to: Sold by vendor x not showing on product placeholder
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @AC,

    Thank you for reaching out to us.

    We noticed that the screenshots you provided are from another website, which makes it difficult for us to fully understand your inquiry. To assist you more effectively, could you kindly record a video demonstrating the issue?

    Additionally, please note that if you have recently added new products, WooCommerce may have cached the product data. In such cases, clearing the cache may be necessary to ensure that the newly added products reflect updated meta details for widget filters and search functionality.

    For further details, you may refer to WooCommerce’s official documentation here: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/tools/.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    8Theme Team

    #438847 Copied In reply to: Clicking on the small filter icon in the sidebar on the mobile phone side has no response.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Terpsauce,

    Thank you for reaching out to us.

    There are many settings that allow you to customize the layout of Search header widget -> https://prnt.sc/zmubZXtME3bl, please, take a moment and configure according to your needs.

    As per Envato’s support policy https://themeforest.net/page/item_support_policy, additional customization services is out of our basic support scope. You can find more details here: https://prnt.sc/EM4Eg9ZPYnJB.

    However, you are welcome to submit your request for customization on your account page: https://www.8theme.com/account/.

    Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #438769 Copied In reply to: No settings to change the colour of the search box.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Terpsauce,

    The issue with the icon next to the vendor text has been resolved, and the fix will be included in the next update.

    Regarding your request about certain products not displaying vendor information, this occurs because no vendor has been assigned in the product settings. You can review this on your end and assign vendors to the products that currently lack this information. Please refer to the following screenshot for reference: https://prnt.sc/P2UNrF_fZm2X.

    Should you need any further assistance, please feel free to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #438767 Copied In reply to: Sold by vendor x not showing on product placeholder
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Yasir Alam 8Theme,

    We hope you are doing well.

    To ensure a smooth user experience and prevent potential style loading issues, we have implemented a loader that remains visible until the page is fully loaded. However, if you prefer to disable this loader, we have provided a custom CSS snippet that you can apply in your theme settings.

    Please navigate to Theme Options → Theme Custom CSS → Global CSS and add the following code: 

    body .elementor-widget:not(.etheme-loading),  
body .elementor-widget:not(.etheme-reloading) {  
    --etheme-element-loader-display: none;  
    --etheme-element-loading-opacity: 1;  
    --etheme-element-loading-visibility: visible;  
}

    You can also refer to this screenshot for guidance: https://prnt.sc/z_RCzCKwcxVY.

    Once you have applied the changes, please clear your cache and check if the issue is resolved.

    Should you need any further assistance, feel free to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #438762 Copied In reply to: help regarding load website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Terpsauce,

    Thank you for reaching out to us.

    As per Envato’s support policy https://themeforest.net/page/item_support_policy, additional customization services is out of our basic support scope. You can find more details here: https://prnt.sc/EM4Eg9ZPYnJB.

    However, you are welcome to submit your request for customization on your account page: https://www.8theme.com/account/.

    Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #438750 Copied In reply to: Customisation of the xstore my account element. Login boxes and account page.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Tommy

    Regarding the support forum for the Germanized plugin, would it be possible for you to provide ther access from your account? This would allow us to directly review all your topics and the solutions provided by their support team. We will manage to understand the topics’ contents using a translator. We need to check all the topics related to the compatibility of our theme with such plugin and the solutions their support provided.

    Kind regards, Jack Richardson
    The 8theme’s team

    #438746 Copied In reply to: New bug with germanized (tax not updated in mini cart)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Terpsauce,

    We hope you are doing well.

    Could you kindly provide us with the URL for the requested demo, as mentioned in our previous response? You can refer to our request here: https://prnt.sc/mPCJcjanEiLn.

    Additionally, we have noticed that the URL of your staging website is not loading properly. Could you please check and confirm?

    We appreciate your prompt response.

    Best regards,
    Jack Richardson
    8Theme Team

    #438745 Copied In reply to: Out of stock products are not showing as out of stock.
  • 1 2 3 … 135 136 137 … 592 593 594
    4,051–4,080 of 17,794 posts
Viewing 30 posts - 4,051 through 4,080 (of 17,794 total)
1 2 3 … 135 136 137 … 592 593 594