Jack Richardson

Dear @Ashvajit,

Thank you for providing the details.

It appears that the issue you are experiencing occurred after activating the quantity discount feature, likely due to incorrect configuration settings. We kindly ask you to try reactivating the feature and then proceed to configure the following settings as shown in this screenshot: https://prnt.sc/RyGAjijI-g6K.

Our documentation – https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/.

At this time, we have not identified any issues related to the activation of this sales booster on our end.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Terpsauce
Please, check now !
We uploaded the files with improves on your web-site.
Kind regards, Jack Richardson
The 8theme’s team

Dear @Safe Desires,

1. If you are utilizing any plugins to enable such payment options, there should typically be settings available to select the appropriate areas or hooks for displaying the corresponding buttons. If you are using the XStore Cart Page Builder, we recommend trying the Elementor widget called “WooCommerce Hook.” This widget allows you to select the specific hook used by the plugin to display these buttons. Additionally, we would appreciate it if you could provide further details regarding your testing with the default theme, such as Storefront, including the locations where these payment options appear.

2. You may also manually remove any widgets that should not be displayed on your pages.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Youcef,

We appreciate your willingness to create another video to demonstrate how it works. We look forward to reviewing it and continuing to assist you further.

Thank you once again for your cooperation and kind words.

Best Regards,
8Theme’s Team

Dear @Youcef,

I hope this message finds you well.

Could you kindly let us know which themes you have tested with? Additionally, we would greatly appreciate it if you could provide a video demonstrating the correct functionality of the updated products in the mini cart. This would help us better understand the expected default behavior.

It appears that the issue may be related to the Subscription plugin, and the developers have acknowledged it as a bug. If this is a known incompatibility, they might already have a solution available. Perhaps there is a relevant code snippet or a discussion thread on their support forum that addresses this issue?

We believe it would be more efficient to explore any existing solutions before involving our development team.

Thank you in advance for your assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Saluja Shoes,

Thank you for reaching out.

Please note that you are currently using the XStore Archive Page Builder, which means the settings configured in the Customizer do not apply to your shop page. The product categories are displayed according to the layout settings defined in your Shop Builder, where the number of product columns is set to 3.

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

We hope this message finds you well.

We kindly ask you to take a moment to review the recent improvements we have implemented on your website.

You can view the results of our tests at the following link:
https://gyazo.com/52343d5e673fc8640052651355385435

Please, make the tests from your side and provide us a feedback with results.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Abdulaziz,

Greetings!

Could you kindly provide us with some screenshots of the specific strings you would like to have translated? Additionally, we would appreciate it if you could clarify whether these strings are custom elements added through your child theme’s customization, or if they are standard strings from our main theme that have not been translated correctly.

If the strings are part of your child theme, we recommend referring to the Loco Translate plugin documentation for guidance on translating strings within a child theme.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

We hope this message finds you well.

We would like to inform you that we utilize caching to store products from actual customer orders. This approach helps reduce the number of queries made each time a page is loaded. The cache is retained for one day and is automatically cleared every 24 hours.

While testing the fake sale popup on your website, we observed that it displays approximately 10 different products, rather than just a few. Please note that the system retrieves products from the most recent 12 orders to generate the items shown in the popup.

If you have any further questions or concerns regarding the products displayed in the fake sale popup, we kindly ask you to provide additional details, such as screenshots or a video, to help us better understand your request.

Best regards,
Jack Richardson
The 8Theme Team

Dear @rayee,

Thank you for reaching out.

In our Spotlight Categories widget, there is an option available to exclude specific categories, as shown in the following screenshot: https://prnt.sc/3NiKodklVXjQ.

However, please note that if you wish to hide certain categories from the sidebar, this functionality is not available by default. In such cases, we recommend either contacting WooCommerce support to request this feature or applying custom CSS snippets to hide selected categories within a specific sidebar widget.

Should you need further assistance, please do not hesitate to let us know.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Andrea,

We hope this message finds you well.

As indicated in the following response on the WordPress support forum (https://wordpress.org/support/topic/search-results-for-translate-title/#post-13497294), the string in question is part of the Elementor PRO plugin translations. In your specific case, it should be included in the translation files of the PRO Elements plugin.

Therefore, we kindly recommend creating the necessary translation files for the PRO Elements plugin and attempting to translate the desired string accordingly.

Additionally, we invite you to explore our Search Results Page Builder, which allows you to customize the search results page to match your design preferences. You can find more information here:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/

Should you have any further questions, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Ashvajit,

We hope this message finds you well.

It appears that there may be a configuration or process on your server that is automatically resetting WordPress transients, which in turn is overriding the filter we previously recommended. As a result, you may notice that certain patches reappear even after they have already been installed.

Please note that you can safely disregard reinstalling these patches, as they have already been applied. Additionally, we recommend updating your theme to the latest version, as it includes all the necessary patches by default. Once updated, the patch notifications should no longer appear.

If you wish to remove the “Patcher” menu item from the WordPress admin panel, you may consider installing our White Label Branding plugin. This tool allows you to customize the XStore Control Panel to better suit your preferences.

For more information, please refer to our documentation at the following link:
https://www.8theme.com/documentation/xstore/plugins/white-label-branding-plugin/

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

Thank you for reaching out.

Please note that browsers apply their own default styles, including colors for autofilled input fields, based on each browser’s configuration. However, you can override this behavior by adding the following CSS snippet to your theme:

Navigate to: Theme Options → Theme Custom CSS → Global CSS, and insert the code below:

body[data-mode="dark"] input {
    color-scheme: dark;
}

This should help ensure consistent styling for autofilled inputs in dark mode based on browser dark mode configuration styles.

Kind regards,
Jack Richardson
The 8Theme Team

Dear @Ashvajit,

We hope this message finds you well.

We would like to inform you that we have activated several patches, and they are now correctly displayed as applied. If you have recently restored a backup, it is expected that the patches would be reset, as this process involves reverting your database to a previous version.

We kindly ask you to take a moment to verify that the patches are now properly shown as applied. Please also note that if a backup was created during a theme update, the patches may be reset as part of the standard functionality.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @mkwong,

Thank you for reaching out to us.

Please note that the templates are not being displayed because they are currently created as “Page” type (https://prnt.sc/xS_0L7m7M3Pm) instead of the required “Section” type (https://prnt.sc/lSpzAztxOMGE).

To enhance the functionality of popups, we recommend implementing them in the following way:

1. Add an element that includes a URL field, such as a button or image. Please see this example: https://prnt.sc/3MJnwTAAIpN0. Then, select the dynamic value “Popup” for the URL option.
2. Choose the appropriate popup template: https://prnt.sc/ylfXXmqQSNxh.
3. You can view the frontend result here: https://gyazo.com/126cfae63958e923c7605a34d4c157c4.

Please note that the button style may appear differently on the frontend compared to the editor view (https://prnt.sc/vM872tC1AReC). This discrepancy is likely due to active CDN caching or other cache plugins on your website. We kindly suggest clearing all caches and checking the result again.

We have created the button using the updated method, so please review it and select the popup that best suits your needs.

Best regards,
Jack Richardson
The 8Theme Team