Dear @Vijith,

I hope this message finds you well.

Could you kindly review the video located in the private area? We have observed that there are no apparent issues with broken styles or other visual discrepancies in your custom snippet. This leads us to believe that you might be viewing a cached version of the page. We recommend clearing your browser cache to view the most recent example as demonstrated in the video provided.

Should you have any further questions or require additional clarification, please do not hesitate to provide a detailed description along with screenshots.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Kitab Ki Dukan,

I hope this message finds you well. We would like to inform you that we have successfully logged into your website and cleared the cache associated with the WP Rocket plugin. Following this action, we conducted tests on various mobile devices using incognito browser tabs and were unable to replicate the issue you reported.

At your earliest convenience, please verify the current status on your end. Should the issue persist, kindly provide us with a screenshot along with details of the browser and device you are using. This will help us in diagnosing and addressing the problem more effectively.

Thank you for your cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @bzzxzz,

Thank you for reaching out to us.

We would like to inform you that our support services are dedicated exclusively to inquiries directly related to our projects. Upon review, it appears that your questions concerning the design of the Elementor editor and the ‘Bad requests’ issue do not fall within the scope of our support, as they pertain to functionalities specific to the Elementor plugin.

We kindly advise you to await a response from the Elementor support team, as they are better equipped to assist you with issues related to their plugin’s code. Additionaly you may post your question on their free support forum -> https://wordpress.org/support/plugin/elementor/.

We appreciate your understanding and are here to assist with any questions related to our projects.

Best regards,
Jack Richardson
The 8Theme Team

Dear @hellowholesaler01,

I hope this message finds you well. We are reaching out to request the correct WP-ADMIN and FTP access credentials for your website. With these details, we will be able to increase the maximum value of the Fake Live Viewing feature on your site and implement the necessary settings.

Please also provide us with the minimum and maximum values you would like us to configure for this feature on your web-site. This will enable us to adjust and save the settings accurately in one go.

We would like to inform you that your request involves adjustments that are significantly higher than typical requests. Consequently, we have decided not to apply these changes globally as it could complicate configurations for customers with smaller websites.

Thank you for your understanding and cooperation. We look forward to receiving the required information so we can proceed with the adjustments promptly.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tiavina,

I hope this message finds you well. I would like to inform you that some tabs and their corresponding content may be manually added through the files of the plugin you are currently using. If you wish to remove this particular tab mentioned, I recommend contacting the support team of the plugin directly. They will be able to provide you with the necessary code snippet to remove the tab added by their files.

Regarding your second inquiry, the content displayed within the tab is managed by the Dokan plugin. While we can provide custom CSS to hide the title, we are unable to provide you the solution to allow the modification for the content inside that tab. For this reason, it would be more effective to direct your request to the support team of the Dokan plugin, as they possess a deeper understanding of their own codebase.

We provide the support only for bugs or issues related to our projects, but in your case those questions should be posted on Dokan plugin’s support forum, due to the questions related to their plugin code.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @KSP ELECTRONICS,

I hope this message finds you well.

In an effort to determine whether the issue you reported is specifically related to our XStore theme, we temporarily activated the default HelloElementor theme on your website. Upon doing so, we proceeded to access the Footer editor and observed that the issue persists (https://prnt.sc/TJvs3ahubCj4).

This observation suggests that the problem may be related to your server settings or your WordPress configuration, rather than our theme itself. As per the Envato privacy policy, our support services are limited to addressing bugs or issues directly associated with our products.

Given that the issue falls outside the scope of our support, we kindly recommend that you contact your hosting provider to review your server configurations. Alternatively, you may wish to open a ticket with the Elementor support forum for further assistance.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Liza,

I hope this message finds you well. We apologize for the delay in responding to your inquiry; we are currently handling a high volume of requests.

Upon reviewing the two websites you provided, we have identified a significant visual discrepancy primarily due to missing styles for several elements. It appears that these elements, which were originally created using the Elementor plugin, may have lost some properties during the migration process. For clarity, here are examples illustrating the differences:

1. Original: https://prnt.sc/2sQv_-6hQc4X vs. Migrated: https://prnt.sc/IA1bnUduCXQf
2. Original: https://prnt.sc/AEvr5B14O4g9 vs. Migrated: https://prnt.sc/t1vxxU0aV54Y

Could you please inform us about the method you used for the migration? Did you adhere to the guidelines provided by Elementor, which can be found here: https://elementor.com/blog/site-migration/, or was the process carried out manually?

It is important to note that the issues observed seem to stem from the migration process itself, and thus, they fall outside the scope of support we can offer as per the theme used on your website. The content on your original website is not predominantly built with our theme’s widgets or dependent on our unique classes or styles. For instance, approximately 80% of your homepage content would remain unchanged even if the active theme on your web-site be switched.

We recommend reaching out to the developer who conducted the migration, or you may wish to submit a request for proper site migration through this link: https://prnt.sc/JZW_ihaRkK5A. Please note that such requests related to Site migrations are not covered under our support guidelines as per the Envato policy.

Thank you for your understanding, and please do not hesitate to contact us should you have any further questions.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @sadia,

Thank you for your patience. We apologize for the delay in our response due to the high volume of inquiries we are currently handling.

Upon thorough review of your request, we regret to inform you that the option to display a waitlist for specific out-of-stock items within a variable product is not currently available. We value your input and encourage you to submit this suggestion on our Future Requests Taskboard at https://www.8theme.com/roadmap/. This platform allows us to gauge interest in potential features and prioritize their development based on user demand.

We appreciate your understanding and look forward to your contribution.

Best regards,
Jack Richardson
The 8Theme Team

Dear @wajahat zaidi,

We hope this message finds you well. To address the issue you are experiencing with the varying proportions of your images, we recommend implementing the following custom CSS solution. Please navigate to Theme Options, then select Theme Custom CSS, and finally input the code under Global CSS:

.etheme-product-grid-image img {
    aspect-ratio: 1/1;
    object-fit: cover;
}

This adjustment should standardize the appearance of your images, ensuring they all conform to the same size specifications.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @filiphdan

Our current focus is primarily on Elementor plugin due to its more advanced architecture. This means that new and exciting features will mostly be introduced for Elementor. On WPBakery, we are only addressing issues that our clients might encounter, but we are not developing new features for it. The reason is that WPBakery’s architecture is outdated, and developing new features for it may cause more problems for our existing customers, as it could lead to compatibility issues.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Sam

We still didn’t get the correct wp-admin access so we unable to check the settings you have in dashboard. Also, it seems you have additional login system to view your web-site, could you provide such login + password as well ?

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Cr3atorf1lm,

We hope this message finds you well. We understand that you are experiencing issues related to certain functionalities within WooCommerce. It is important to note that such functionalities are generally supported by WooCommerce. Therefore, we recommend conducting a test using the default Storefront theme to evaluate how it performs in this environment.

Additionally, we have observed that you are utilizing the default WooCommerce Gutenberg blocks for creating the Cart and Checkout pages. This observation leads us to believe that the issue may not be exclusive to our theme but could potentially be addressed by the plugin you are using for payment processing or by WooCommerce itself.

Please proceed with testing the Storefront theme and if the issue does not recur, kindly attach the results. This will help us confirm that the issue is isolated to our theme and not a broader WooCommerce functionality.

Thank you for your attention to this matter. We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Sam,

I hope this message finds you well. I am writing to address your inquiry regarding the default behavior observed in WooCommerce, specifically related to the autoscrolling feature on the Cart page.

You can observe this default functionality in action on the official Storefront theme demo, available at: https://themes.woocommerce.com/storefront/cart/.

Additionally, this topic has been discussed in the WooCommerce GitHub repository. There, you will find various code snippets provided by other users that may help you prevent the autoscrolling when quantities are changed or products are deleted from the Cart page. For more details, please visit: https://github.com/woocommerce/woocommerce/issues/21988.

One effective solution, as you are using Elementor, would be to remove the ‘WooCommerce Notices’ widget from your Cart page. This will prevent any notices from being displayed, thereby stopping the JavaScript from triggering a scroll to these notices.

Alternatively, you may try the next solution to consider is adding the following code snippet to your child theme’s functions.php file:
remove_action('woocommerce_before_cart', 'woocommerce_output_all_notices', 10);

This code and further discussion can be found at: https://github.com/woocommerce/woocommerce/issues/21988#issuecomment-734146884.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Vijith,

We hope this message finds you well. We would like to provide you with the necessary steps to customize the “Demo” button on your eCommerce platform. Please follow the instructions below:

1. Modify the following function named “ecommercehints_content_after_add_to_cart_form” into your child-theme/functions.php file:

function ecommercehints_content_after_add_to_cart_form() {
    global $product;
    $demo_url = $product->get_meta('demo_url');
    echo 'View Demo';
}

2. To modify the appearance of the button, you may adjust the classes as follows:
– For color variations, replace “active” with any of the following: “black”, “light”, or “bordered”.
– For size variations, replace “medium” with either “small” or “big”.

In such case the button will be styled from your Theme Options -> Styling -> Buttons. If you prefer to have some unique styles, you can add own custom class for the button and write the CSS styles just for the demo button displayed.

Please note that additional customization beyond these instructions falls outside the scope of our standard support services. Should you require further customizations, we kindly ask you to submit your requests through the appropriate channel provided by our team.

Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @filiphdan
Please, check private area.
Kind regards, Jack Richardson