Jack Richardson

Dear @Martin,

We hope this message finds you well.

We are pleased to introduce our brand-new plugin, SalesMax, designed to help increase sales on your website while offering a variety of powerful and user-friendly features. You can learn more about it here: https://www.8theme.com/salesmax/

In particular, the issue you mentioned regarding incorrect product pricing when adjusting product quantities will be effectively resolved by implementing the “Buy More, Save More” booster included in the SalesMax plugin.

We believe you will find many other features within the plugin that will be valuable and beneficial for your website.

Best regards,
The 8Theme Team

Dear @Mk,

We hope this message finds you well.

We would like to kindly bring to your attention that we previously shared a reference regarding the optimal placement for global CSS additions. Unfortunately, it appears that this information may have been overlooked, as the custom CSS was added in the same location as your previous entries, rather than in the recommended area.

For your convenience, please refer to the following article which outlines the correct placement for custom CSS:
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Please note that the CSS in question is global and not specific to a particular widget. Therefore, it should be added either to the child theme’s style.css file or via Theme Options, as detailed in the article above.

Don’t forget to clear your plugin’s cache and cache in browser before checking the results.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello @Sufyan
If you would like to make button stretch then you can activate the option -> https://prnt.sc/1E1ZMBYiFyHi. The same option is available on other XStore Elementor Products grid/list/carousel widgets -> https://prnt.sc/kCnN-iA3PURl.
Please, check now, we activated such options for Product widgets on your home and shop pages.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Elon
We fixed the notice on your web-site. The fix will be included in next update.
Kind regards, Jack Richardson
The 8theme’s team

Hello @gewoonbovenaan
Check now !
We disabled sticky option as it created issue on scrolling for card information set -> https://prnt.sc/yD-0OeofWteW.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Mk

You can add next custom CSS snippet:

.rtl .elementor-element .swiper-button-next {
    right: auto;
}

.rtl .elementor-element .swiper-button-prev {
    left: auto;
}

Check the article about correct placement for custom CSS:
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Kind regards, Jack Richardson
The 8theme’s team

Dear @gewoonbovenaan,

Thank you for reaching out to us.

We would like to inform you that your website is currently using a theme other than XStore. In order to access and manage the sticky option for the order reviews section, please activate the XStore theme.

If you are using the Elementor widget to create your Checkout page, the relevant widget includes an option to enable or disable the sticky feature. Otherwise, you can manage this setting through the global Theme Options.

Should you require further assistance, we kindly ask you to activate the XStore theme on your website and provide us with the necessary details. This will allow us to review your settings and offer more accurate support.

Best regards,
The 8Theme Team

Dear @Mk,

We hope this message finds you well.

We would like to inform you that the issue with the flag image has been successfully resolved. Regarding the section offset issue, we have addressed it by disabling the “Stretch Section” option in Elementor, as it appears to function incorrectly in the RTL (Right-to-Left) version. You can view the related screenshot here: https://prnt.sc/Yv0dUEAaZkkE.

To maintain the desired layout, we have implemented a custom CSS solution to replicate the stretch effect. Please refer to the following screenshot for reference: https://prnt.sc/QYSgVi4Dquaa.

We kindly ask you to clear your website cache and review the changes. If the solution meets your requirements, you may apply the same CSS approach to other sections where the “Stretch Section” option is used.

Here is the custom CSS code we applied:

selector {
    left: 50%;
    margin-left: -50vw;
    margin-right: -50vw;
    max-width: 100vw;
    position: relative;
    right: 50%;
    width: 100vw;
}

Should you have any further questions or need assistance with implementation, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Namaste,

We hope this message finds you well.

We have reviewed the single product configuration, and the reviews should be displaying correctly. However, since multiple single product templates are being used on your site, we would need access to your FTP in order to investigate the issue further and identify the cause of the incorrect review display directly from the files.

Could you kindly provide us with FTP access via the private area at your earliest convenience?

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @lollo,

Thank you for reaching out to us.

Please note that the functionality you are referring to is not predefined within the current system. Additionally, product stock is managed directly by WooCommerce, and inventory is typically reduced once an order is completed or reaches a specific status, as outlined in the WooCommerce documentation.

As such, this type of customization cannot be achieved through CSS alone. However, we would be happy to explore a possible solution for you. We kindly invite you to submit a customization request through the following link: https://www.8theme.com/contact-us/

Our development team will review your request and determine the feasibility of implementing the desired functionality.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Martin,

We hope this message finds you well.

We have dedicated considerable time to addressing the issue and have currently implemented a solution that works correctly on the Cart page. However, please note that this fix does not yet resolve the price calculations in the mini-cart. Further investigation for us is required to identify an optimal solution, if one is possible.

At this stage, you can verify that increasing or decreasing item quantities on the Cart page functions as expected. Nevertheless, the mini-cart still displays incorrect price calculations.

The main challenge lies in finding a proper solution that accommodates taxable prices, as configured on your website, which significantly increases the complexity of the task. Despite this, we are committed to continuing our efforts to find a suitable resolution.

We sincerely apologize for the delay and appreciate your understanding and patience.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Belinda Lindhardt,

Thank you for providing FTP access to your website.

Our development team has reviewed the details and identified the cause of the issue where products from the Smart Product Recommendations are not displayed when adding the product to the cart. For example we checked “Twilight Perch” product. The reasons are as follows:

1. The cross-sell product (https://prnt.sc/2bOjqzJeBskb) is currently set to “hidden” on your website (https://prnt.sc/H_bSKfluHxL_). When we adjust the product settings to make it visible, the boosters display correctly on both the Cart page (https://prnt.sc/eeHWTJuJuCVs) and the Checkout page (https://prnt.sc/9neUWSRHpCk1).

2. Additionally, the main product itself is also set as “hidden” (https://prnt.sc/tt0ImylLOc0Y).

To resolve this, we can offer you two possible solutions:

Option 1:
You can add the following PHP snippets to allow the display of hidden products and product variations within the booster:

add_filter('smax_is_product_visible', '__return_true');
add_filter('smax_product_query_include_variations', '__return_true');

These snippets can be added either to your child-theme/functions.php file or by using a free plugin for custom snippets, such as https://wordpress.org/plugins/code-snippets/.

The expected results on your frontend would be as follows:
– Product configuration: https://prnt.sc/XQNR6MxN9cZO
– Booster on Cart page settings: https://prnt.sc/QzY0wZcX7oVr
– Cart page: https://prnt.sc/H-TZbjCxgoE1
– Booster on Checkout page settings: https://prnt.sc/9kP_RLhrNuqO
– Frontend view: https://prnt.sc/ez7XQBWWWfBu

Currently, we have temporarily added these snippets directly into our plugin files for your testing purposes, so you can review the results. However, please note that these changes will be lost after the next plugin update unless the snippets are added either via a snippet plugin or into the functions.php file of a child theme.

At the moment, we noticed that your website is not using a child theme. Could you please let us know if you would prefer us to install the Code Snippets plugin and add the necessary code for you, or if you would like to create a child theme and add the snippets manually?
(Please note: Most premium themes include a child theme package, so you may want to check your theme archive.)

Option 2:
Alternatively, you can set your products to be visible in the catalog. This will allow the boosters to display correctly; however, product variations will not be included unless you also add the following snippet:

add_filter('smax_product_query_include_variations', '__return_true');

Please let us know how you would like to proceed, and we will be happy to assist you further.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Belinda Lindhardt,

We apologize for the confusion caused by the incorrect URL previously provided for the plugin documentation.

Please refer to the correct documentation at the following link: https://www.8theme.com/documentation/salesmax/.
There, you will find detailed information regarding all the boosters available within the SalesMax plugin.

If you have any further questions regarding the configuration of a specific booster, kindly let us know the name of the booster and provide a detailed description of your inquiry. We will be happy to assist you.

In case you have followed the provided instructions but are still experiencing issues with the correct configuration, we kindly ask you to provide FTP access. This will allow us to investigate whether there are any compatibility issues with your currently active theme (for example, custom hook usage or removal of required filters in your child theme).

For FTP access, we would require the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you are unsure how to create or obtain these credentials, please contact your hosting provider, who will be able to assist you.

Thank you for your cooperation.
Best regards, Jack Richardson
The 8Theme Team

Dear @khurram virk,

We hope this message finds you well.

The widget in question has been built using Elementor, and upon investigation, we found that similar issues have been reported on their GitHub repository. You can review the relevant discussion here: https://github.com/elementor/elementor/issues/9920#issuecomment-1441151087.

Based on the responses in that thread, one potential cause could be the unique HTML structure of the product’s short description. Upon inspecting the short description of your product, we noticed that there is a ‘ul’, ‘li’, ‘span’ tags present in the content. You can view the details here: https://prnt.sc/04q4WHjuqQuc.

We recommend creating a simple product with a basic description that does not follow the current structure used in your other products. Afterward, please test the share buttons on this product. If the issue is resolved, it would indicate that the HTML structure in your product descriptions is causing the problem, and you may need to adjust the descriptions accordingly to avoid such HTML tags.

If the issue persists, kindly provide us with the correct wp-admin access so we can further investigate, as the current access details appear to be incorrect.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Hello @Terpsauce,

We would like to inform you that within the Single Product Builder of Elementor, there is a specific widget called “Waitlist” You can place this widget anywhere you prefer, and it will automatically appear only for products that are out of stock (please note that in the editor, it is displayed by default). You can view an example here: https://prnt.sc/VkrUteO_jKlW.

We have added this widget for you, and as a result, a button is now displayed on out-of-stock products, as shown here: https://prnt.sc/02HedKtnASVX. You can further customize the button through the widget’s settings according to your preferences.

If your main request has been resolved, we kindly ask you to mark this topic as closed.

Best regards,
Jack Richardson
The 8Theme Team