Hello @Stathis Gazkas

Please, check now !
We deactivated the XStore ajaxify option for that widget on home page as it conflicts with your cache plugin.

Kind regards, Jack Richardson

Dear @Danny,

I hope this message finds you well. We kindly request that you provide us with the correct WP-ADMIN access credentials for your website. This will enable us to review and adjust the settings of your checkout page widget as necessary.

Additionally, we would like to inform you that all future requests from our clients should be submitted through our dedicated task board. You can access it at https://www.8theme.com/roadmap/. This platform allows you to post your requests and track their popularity through votes from other users.

Thank you for your cooperation and understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Vijith,

I hope this message finds you well. I would like to inform you that our support services strictly adhere to Envato’s policy, which specifies the scope of assistance we can offer to our customers. Unfortunately, this means we are unable to provide unique customizations directly through our support channel.

For a detailed understanding of what is included, please refer to the Envato support policy available at: https://themeforest.net/page/item_support_policy.

We have provided you with the most relevant information and suggestions that you might consider implementing. However, if you find these suggestions challenging to implement on your own, we encourage you to submit a request for additional customization. You can do so by visiting the following link: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your understanding and adherence to the support guidelines.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @MAHDAR,

I hope this message finds you well.

I would like to clarify that the loader you have observed is not associated with the lazy-loading feature. Instead, it is implemented by our theme across most Elementor widgets to maintain the structural integrity of the visual presentation while the page completes its loading process, ensuring that all styles and scripts are properly enqueued.

For the current instance, we have implemented a CSS tweak to render the mega-menu dropdown invisible during the page loading phase. You can review this adjustment here: https://prnt.sc/gFog1cxb4Wz_.

Should you wish to completely disable the loading effect on widgets, we recommend utilizing the CSS solution provided by our support managers. You can find detailed instructions on this topic at the following link: https://www.8theme.com/topic/how-can-i-remove-content-preload-in-the-home-page/#post-392563.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Tugba,

I hope this message finds you well.

I would like to inform you that the grey placeholders you are observing in the builder editor appear only for certain widgets. These placeholders indicate widgets that are not available for the product currently displayed in the editor. For instance, if a product does not support the ‘Add to Cart’ function due to no price set for the product, the corresponding widget will appear in a grey area within the editor. This allows for the possibility to edit this widget for other products where it can be functional.

Please note that this behavior is predefined by Elementor, and it is a standard feature within the system. There is no cause for concern when you see these grey areas.

Should you require further assistance or have any more questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Dear @kmc,

We hope this message finds you well.

We are pleased to inform you that our menu widgets designed for Elementor encompass the essential functionalities necessary for creating and modifying structures to meet the requirements of approximately 95% of our clients.

For detailed settings related to the Mega Menu widgets, please visit the Styles tab at the following link: https://prnt.sc/WH4M6ytO42ze. Here, you will discover comprehensive solutions and responses to your inquiries. We encourage you to explore this section thoroughly to fully understand and utilize the features available within this widget.

Should you require further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello, @gabrielet,

Thank you for reaching out to us with your query. Yes, XStore version 9.4.1 is fully compatible with all mentioned plugins’ versions and latest WordPress update. You should be able to use them together without any issues. If you have any more questions or need further assistance, please feel free to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @kmc,

I hope this message finds you well. We have recently reviewed the menu structure in the header of your website and would like to offer some recommendations for enhancement.

We noticed that you are currently utilizing the Mega Menu functionality for each submenu item. While this feature is beneficial for displaying extensive content within dropdown menus with stretched wide content, it may not be necessary for simpler menu configurations. For a more streamlined navigation experience similar to the example provided here: https://prnt.sc/zOIDSHGfugWD, we suggest configuring your dropdown menus using the standard WordPress menu system. You can easily create and select your menu at this location: https://prnt.sc/GU2_seg7NzAZ. Also, such implementation will make not deep DOM structure that is a good way to make the web-site with optimized for SEO and Pagespeed testers.

Please consider implementing these suggestions to enhance the usability and appearance of your website’s navigation. Should you have any questions or require further assistance, do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Kitab Ki Dukan,

We would like to inform you that all options for modifying the content on the Checkout page can be accessed by navigating to the Checkout page in the Elementor editor and exploring the settings within the Checkout page widget.

Should you require specific adjustments that are not readily apparent, we kindly request that you provide us with screenshots or a video of the particular area or settings. This visual aid will enable us to better understand the modifications you need and allow us to offer more targeted suggestions or direct you to the appropriate settings.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @gewoonbovenaan,

Thank you for providing us with the necessary access to implement the required changes.

We are pleased to inform you that we have successfully implemented the solutions to enable search functionality for custom post types on your website. Below are the details of the implementations:

1. We have added the following custom PHP snippet to your child-theme/functions.php (https://prnt.sc/Do0AKJdlJ4x2), which allows searching by custom post types:

add_filter('etheme_elementor_search_post_types', function($post_types) {
       $post_types['stores'] = esc_html__('Stores', 'xstore-child');
       return $post_types;
   });

2. In the XStore Header builder editor, we added the ‘stores’ value to the Search post types input. You can view the configuration here: https://prnt.sc/xj3V9MuTRUtq

3. After saving the changes to the header, we tested the functionality, and the search feature in the header can now find the custom post types as requested. The test results can be viewed here: https://prnt.sc/zVgmOxKgho1q

We would appreciate your feedback on these implementations to ensure they meet your expectations.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Sam,

I hope this message finds you well. We have encountered an issue with the access credentials provided, as they do not seem to be functioning correctly. We kindly ask if you could confirm whether these were verified before being forwarded to us. It is crucial for us to ensure that access credentials are fully operational prior to submission, as our developers need to schedule time specifically for support queries. When the access is incorrect, it unfortunately results in inefficiencies, despite the time set aside by our developers.

Regarding the current access issue, as you are experiencing difficulties in obtaining the correct wp-admin credentials, we recommend the following steps to help isolate and potentially resolve the issue:

1. Verify if the problem persists when using the default storefront theme without the XStore theme and XStore Core plugin activated. If the issue remains, please reach out to the support teams for the WooCommerce & Approve new user registration plugins, as they may be contributing to the issue on your website.

2. If the default theme does not exhibit the issue, kindly provide us with a screenshot demonstrating the proper functionality with the default theme.

3. Should the issue be exclusive to our theme being active, please deactivate the Email Builder developer mode, if it is currently enabled. You can do so here: https://prnt.sc/ko77XsSxmqG9.

4. If deactivating the Email Builder does not resolve the issue, please temporarily disable the Email Builder to determine if the problem is specifically related to this feature.

5. Additionally, we suggest contacting the support team for the ‘Approve new user registration’ plugin, as they may have specific filters or hooks that need to be activated for compatibility with our Email Builder.

To assist us in accurately assessing and addressing the issue, we would greatly appreciate if you could create a video tutorial demonstrating the problem. This will be immensely helpful for any future queries you might have after these initial tests. But previously, please, follow the steps we provided above that may help us to isolate the issue from our theme only.

Thank you for your attention to these matters. We look forward to your prompt response so that we may proceed with the necessary support.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Vijith,

I hope this message finds you well. We regret to inform you that we currently do not have access to your staging website neither WP-ADMIN nor FTP. Consequently, we are only able to offer suggestions for improvements.

We recommend that you modify the existing code snippet from:
add_action ('woocommerce_after_add_to_cart_form', 'ecommercehints_content_after_add_to_cart_form', 10, 0);
to:
add_action ('woocommerce_after_add_to_cart_button', 'ecommercehints_content_after_add_to_cart_form', 10, 0);

This change should position your custom button adjacent to the ‘Add to Cart’ button, similar to the ‘Buy Now’ button placement in our demos, which you can view here: https://xstore.8theme.com/elementor/demos/niche-market02/product/wooden-classical-golden-chairs/.

Additionally, if you are interested in incorporating an ‘OR’ separator, you may want to examine the etheme_buy_now_btn function located in xstore/framework/woo.php. Should you choose to implement this on your own and possess proficient PHP skills, you will likely be able to analyze the suggested function and extract the necessary code segments, particularly the next part of code (https://prnt.sc/kd4RbTWSgG1R);

We trust you will find these suggestions helpful. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Vijith

Sorry, the link previously sent was incorrect.
The correct one is attached below in private area.

Kind regards, Jack Richardson

Dear @Bartosz Marczewski,

I hope this message finds you well. Please accept our apologies for the delayed response. We are currently experiencing a high volume of inquiries, and we appreciate your patience.

We have identified that the issue you encountered was due to the products from different languages being grouped in a single package. To address this, we have temporarily renamed the original titles of several products, adding an “(en)” postfix (https://prnt.sc/JSe8RzzSqehh) to ensure correct products are set for the Linked variation item. These products have now been correctly configured for the Linked Variations, which can be viewed here: https://prnt.sc/OdDo97BJKCNq. Consequently, the variations should now be correctly displayed on the frontend of each product, as shown here: https://prnt.sc/QQa20Aj4MAr9.

We kindly request that you review the functionality of the Linked Variations for these products at your earliest convenience. Additionally, please note that we have not reverted the postfix changes to allow you to verify the adjustments independently.

Thank you for your attention to this matter. We look forward to your confirmation that everything is functioning as expected.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Bas Kling,

We hope this message finds you well.

We apologize for the delay in responding to your inquiry. Due to a high volume of requests, our response time has been longer than usual.

To assist you effectively, could you kindly provide the specific versions of the XStore theme and XStore Core plugin you were using previously without encountering any issues? With this information, we will be able to search our archives for the versions you mentioned. Should we locate the relevant files, we will promptly send them to you for re-testing the issue you currently have.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
The 8Theme Team