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Filter by Brand and Categories doesn’t work correctly

This topic has 9 replies, 4 voices, and was last updated 1 years, 2 months ago ago by Jack Richardson

Chastic

Participant

September 6, 2024 at 10:46

Hello,

On Xstore theme in widgets – Filter by Brand and Categories doesn’t work correctly – Does not show all available categories and Brands.

Only some of the categories and brands are shown. They are full (not empty).

When writing a searched category in the search field, it says: “Sorry, we couldn’t find what you’re looking for”.

The Xstore theme, wordpress and plugins are updated to the latest version (they didn’t work even before the updates).

We are sending a screenshots of the filter that is not working correctly.

We ask for your assistance.

Thank you

Please, contact administrator
for this information.

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support staff only.

#413272 Copied Theme version: 9.4.1

8 Answers

ccnam

Participant

September 6, 2024 at 11:36

https://www.8theme.com/topic/sidebar-cant-display-all-items-in-product-archive-page/#post-413267

I have encountered this issue before. He mentioned that I need to disable the cache for the Categories Filter Widget.

#413279 Copied

Rose Tyler

Support staff

September 6, 2024 at 12:27

Hello, Chastic,

Thank you for contacting us and for using XStore.

1/ Please contact your hosting provider and ask to fix this memory error – https://prnt.sc/dOIsCYg-q5EI
2/ After that go to WooCommerce > Status > Tools > WooCommerce транзиенти , Brands transients > Clear + Regenerate the product attributes lookup table.
3/ Try this solution too – https://www.8theme.com/topic/sidebar-cant-display-all-items-in-product-archive-page/#post-413083

Warm Regards,
The 8Theme Team

#413295 Copied

Chastic

Participant

September 7, 2024 at 05:13

Thank you for the answers!

Done 1 and 2 but still have problem. For 3 – where should the code be placed?

#413399 Copied

Rose Tyler

Support staff

September 8, 2024 at 07:33

Hello, Chastic,

Thank you for your cooperation.

Please add the code to the functions.php file of the child theme.

Warm Regards,
The 8Theme Team

#413498 Copied

Chastic

Participant

September 9, 2024 at 08:46

Thank you Rose Tyler!
All three steps are complete. The categories now work correctly, but there is no change in the Brands.

#413623 Copied

Jack Richardson

Support staff

September 9, 2024 at 15:53

Hello @Chastic
Please, check now !
Kind regards, Jack Richardson

#413725 Copied

Chastic

Participant

September 10, 2024 at 08:02

Hello Jack Richardson,

Everything works now. Thank you!
Please let me know if any further action is taken.

Kind regards,

#413774 Copied

Jack Richardson

Support staff

September 10, 2024 at 08:29

Hello @Chastic
We are happy to know that everything functions like it expected.
We cleared the transients of Brands and everything worked normal.
Kind regards, Jack Richardson

#413780 Copied
Tagged: correct woocommerce filters, filter by brand, fix woocommerce bug, woocommerce brand filter, woocommerce templates, wordpress categories issue, wordpress templates fix
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Filter by Brand and Categories doesn’t work correctly

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