Filter by Brand and Categories doesn’t work correctly

This topic has 9 replies, 4 voices, and was last updated 2 months ago ago by Jack Richardson

  • Avatar: Chastic
    Chastic
    Participant
    September 6, 2024 at 10:46

    Hello,

    On Xstore theme in widgets – Filter by Brand and Categories doesn’t work correctly – Does not show all available categories and Brands.

    Only some of the categories and brands are shown. They are full (not empty).

    When writing a searched category in the search field, it says: “Sorry, we couldn’t find what you’re looking for”.

    The Xstore theme, wordpress and plugins are updated to the latest version (they didn’t work even before the updates).

    We are sending a screenshots of the filter that is not working correctly.

    We ask for your assistance.

    Thank you

    Please, contact administrator
    for this information.
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    8 Answers
    Avatar: ccnam
    ccnam
    Participant
    September 6, 2024 at 11:36

    https://www.8theme.com/topic/sidebar-cant-display-all-items-in-product-archive-page/#post-413267

    I have encountered this issue before. He mentioned that I need to disable the cache for the Categories Filter Widget.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2024 at 12:27

    Hello, Chastic,

    Thank you for contacting us and for using XStore.

    1/ Please contact your hosting provider and ask to fix this memory error – https://prnt.sc/dOIsCYg-q5EI
    2/ After that go to WooCommerce > Status > Tools > WooCommerce транзиенти , Brands transients > Clear + Regenerate the product attributes lookup table.
    3/ Try this solution too – https://www.8theme.com/topic/sidebar-cant-display-all-items-in-product-archive-page/#post-413083

    Warm Regards,
    The 8Theme Team

    Avatar: Chastic
    Chastic
    Participant
    September 7, 2024 at 05:13

    Thank you for the answers!

    Done 1 and 2 but still have problem. For 3 – where should the code be placed?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 07:33

    Hello, Chastic,

    Thank you for your cooperation.

    Please add the code to the functions.php file of the child theme.

    Warm Regards,
    The 8Theme Team

    Avatar: Chastic
    Chastic
    Participant
    September 9, 2024 at 08:46

    Thank you Rose Tyler!
    All three steps are complete. The categories now work correctly, but there is no change in the Brands.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 9, 2024 at 15:53

    Hello @Chastic
    Please, check now !
    Kind regards, Jack Richardson

    Avatar: Chastic
    Chastic
    Participant
    September 10, 2024 at 08:02

    Hello Jack Richardson,

    Everything works now. Thank you!
    Please let me know if any further action is taken.

    Kind regards,

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2024 at 08:29

    Hello @Chastic
    We are happy to know that everything functions like it expected.
    We cleared the transients of Brands and everything worked normal.
    Kind regards, Jack Richardson

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The issue related to '‘Filter by Brand and Categories doesn’t work correctly’' has been successfully resolved, and the topic is now closed for further responses

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