Jack Richardson

Dear @vadims,

Thank you for reaching out to us.

It appears that you are currently using the default WooCommerce widget, which is part of a separate plugin and maintained by its own support team. However, since you have contacted us, we would like to assist you as best we can.

To customize the default widget text (https://prnt.sc/Kufrbzj_p29w), you may consider adding a custom code snippet to your child theme’s functions.php file. For example:

add_filter('woocommerce_layered_nav_any_label', function($default_text, $taxonomy_label, $taxonomy) {
    return 'My custom text';
}, 10, 3);

We recommend making such modifications via FTP access for file editing actions. This approach allows you to easily remove or adjust the snippet in case any issues arise.

Should you need further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Khurram Virk,

Thank you for reaching out.

Please note that the page in question has been manually created using only HTML and basic JavaScript, without the use of any widgets or page builders. If you were referring to something else, we kindly ask you to clarify your request so we can assist you more effectively.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Namaste,

We kindly ask you to first ensure that all system requirements are properly configured. Additionally, please review our article on optimizing WP Rocket settings for use with the XStore theme, which can be found at the following link:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Once you have completed these steps, we also recommend updating both the XStore theme and the XStore Core plugin to their latest versions.

Should you still require further assistance after implementing the above recommendations, please do not hesitate to reach out. We will be happy to investigate the issue further at that time.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Yasir Alam 8Theme,

Thank you for reaching out.

Please note that the solution provided is not a global fix, but rather a custom snippet specifically designed to address your individual request. Our patcher is intended to resolve global issues that affect all customers. However, in this case, we have offered a tailored solution that you are welcome to implement on any website of your choice.

Kindly be advised that this fix will not be included in future global updates or added as a patcher item, so you should add such CSS on any web-sites you want to use it.

Best regards,
Jack Richardson
The 8Theme Team

Dear @nedimzidane,

We hope this message finds you well.

To resolve the issue you are experiencing, please consider adding the following custom CSS snippet globally in Theme Options or child-theme/style.css file:

.etheme-flip-box-effect-slide.etheme-flip-box-direction-right,
.etheme-flip-box-effect-slide.etheme-flip-box-direction-left {
    --slide-delay-percent: calc(1% + 3px);
}

It appears that a few pixels are necessary as offsets for the flip boxes due to the way some browsers render sub-pixel values, which may cause a portion of the hidden section’s background to become visible.

For guidance on the optimal placement of custom CSS code, please refer to our documentation:
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
The 8Theme Team

Dear @Andrews,

Thank you for reaching out.

Please note that our support is dedicated exclusively to issues related to our own projects. As you have implemented additional verification through custom plugins or specific hosting configurations, we kindly recommend that you contact the relevant plugin support team or your hosting provider for further assistance.

Once you are able to log in successfully, we would appreciate it if you could inform us so that we may proceed with investigating the primary issue you initially reported.

Thank you for your understanding and for adhering to our support policy.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Kingsley,

We hope this message finds you well.

We have reviewed your homepage using both the default and incognito browser modes, and we were unable to replicate the issue you reported.

To assist you further, could you please provide an example of the expected display of the product titles, along with a comparison screenshot showing the current state? At this time, we are not observing any discrepancies on our end.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

We hope this message finds you well.

We would like to inform you that the “Home” text appearing in black within the breadcrumbs on the Contact page is due to a custom CSS rule that sets the color of all breadcrumb links to black. You can view the relevant CSS configuration here: https://prnt.sc/CeMZBPRhSEC_.

After removing the custom CSS as shown in the screenshot, the breadcrumbs now display correctly. Please see the updated result here: https://prnt.sc/vSfkukpxbWKg. We kindly ask you to review the changes.

Regarding the spacing issue of the breadcrumbs on the Shop page, it was caused by the current padding settings you had configured. You can view the previous configuration here: https://prnt.sc/LfExGBLcGy77. We have now adjusted the settings to appropriate values, and the updated layout can be seen here: https://prnt.sc/nltNZq-kzSti. Please take a moment to check the results.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

The hover effect for the menu items under the “Furniture” section has been implemented by adding custom CSS to the inner section, as shown in the following screenshot: https://prnt.sc/iYnz3gdsEJL7. Specifically, we added the following improved CSS snippet (https://prnt.sc/aClJmffKFzuW):

selector .item-design-dropdown .etheme-elementor-nav-menu-item .elementor-item {
    flex: 0 0 auto;
}
selector .item-design-dropdown .nav-sublist-dropdown .etheme-elementor-nav-menu-item .elementor-item:after {
    content: '';
    position: absolute;
    left: var(--menu-sublist-padding-left, 0.9em);
    bottom: var(--menu-sublist-padding-bottom, 0.5em);
    right: var(--menu-sublist-padding-right, 0.9em);
    width: 0%;
    background: currentColor;
    height: 1px;
    transition: all .3s linear;
    opacity: 1;
}

selector .item-design-dropdown .nav-sublist-dropdown .etheme-elementor-nav-menu-item:hover .elementor-item:after {
    width: calc(100% - var(--menu-sublist-padding-left, 0.9em) - var(--menu-sublist-padding-right, 0.9em));
    left: var(--menu-sublist-padding-left, 0.9em);
    right: auto;
}

Result -> https://gyazo.com/75786b8c99efa06b64cf58c4b76bdb1a.

Kindly check the result at your convenience and let us know if any further adjustments are needed.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Martin,

We hope this message finds you well.

We have reviewed the code of our built-in Quantity Discounts feature; however, we have not yet been able to identify a solution to the issue. Additionally, we have found that attempting to resolve one aspect of the problem may inadvertently cause inaccuracies in other calculations. So, it seems that implementation of such solution for your request will not be possible because it will create other issues. Our theme provides basic functionality for Quantity discounts that covers the most amount of our customers requests but making something specific can make issues for others. For more advanced functionality of boosters our customers install the SalesMax plugin and configurate the settings to make the booster more advanced and make the sales on their shops to increase simultaniously.

For this reason, we recommended using the plugin, as it has been developed from scratch with an optimized user interface and user experience. Furthermore, it includes configuration options that cannot be implemented within a WordPress theme due to the specific functions and code snippets it utilizes.

Please note that the changelog item you referred to does not pertain to the issue you mentioned. Instead, it addresses a separate bug related to the incorrect refreshing of prices when using the plugin referenced in that changelog entry. It is not connected to the Quantity Discounts feature.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @Andrews,

We hope this message finds you well.

Our support team has attempted to access your website using various browsers, and several of our support managers have also tested the login process. Unfortunately, we are still unable to gain access due to the current verification steps in place.

In order for us to provide you with the necessary support, we kindly ask that you temporarily disable these additional verification measures. Without access, we are unable to effectively assist you with your inquiries.

Additionally, we would like to recommend updating the Elementor widgets you are currently using. It appears that your site is utilizing outdated widgets from one of our older demos. We suggest exploring the newer Elementor widgets such as Posts, Posts Carousel, and Posts List for improved functionality and performance.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Sufyan
We activated next option in Archive Products widget -> https://prnt.sc/LC1afpTjnWDw.
Kind regards, Jack Richardson
The 8theme’s team

Dear @lollo,

Thank you for reaching out.

At this time, it is not possible to manually add images to product reviews through the standard interface. The only available option is to remove existing images (https://prnt.sc/ll2TEEhbkMTl) by accessing the review editor via the following link:
https://yourwebsite.com/wp-admin/edit.php?post_type=product&page=product-reviews

If you would like to assign specific images to certain reviews, we recommend submitting a customization request through your account at:
https://www.8theme.com/account/

Alternatively, you may consider creating new reviews that include images, and then editing the user details and date to match your requirements.

We appreciate your understanding, and please do not hesitate to contact us if you have any further questions.

Best regards,
Jack Richardson
The 8Theme Team

Dear @lollo,

We hope this message finds you well.

We would like to inform you that we have changed the location settings for the Sales Booster feature. You can view the updated configuration here: https://prnt.sc/fmz0CnvwEPrE.

As a result of this change, the booster content is now correctly displayed within your product content. Please refer to the following screenshot for confirmation: https://prnt.sc/on2Fj8SMtL9S.

We kindly ask you to review the changes at your convenience. Additionally, for more detailed information about the Sales Booster feature, you may consult our documentation here:
https://www.8theme.com/documentation/xstore/xstore-features/xstore-setup-booster-sales-estimate-delivery/.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Sufyan
Please, check now.
Kind regards, Jack Richardson
The 8theme’s team