Hello @Farhad,

Unfortunately, we were unable to replicate the issue on our end, as the Failed order was sent correctly each time. It might be an issue on your side, but we have attempted to implement a solution that may be useful and resolve the problem. The updated archive of XStore Core is attached in the private content. We recommend testing it on your staging website or making a backup of the current plugin version in case of any issues.

If you continue to experience this issue, please clarify the steps to replicate it exactly as it occurs on your website, and we will attempt to recreate it on our side. Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mark,

We were able to replicate the issue only in the Safari browser. It seems we have found a fix and have already implemented it on your website: https://gyazo.com/e1e86b1259fccff64409d6588281d0b0. Additionally, we cleared your WP Rocket cache and re-tested the issue in the Safari browser after clearing the browser cache as well, and it was resolved. We kindly ask you to check the issue with all caches cleared and provide us with your feedback.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Qazi,

Please check now. We have deactivated the Atomic builder on your website as mentioned in our previous response, and this has resolved the issue with the Elementor editor loading (https://gyazo.com/db7de2a6b1e2b43b918231585b0006f7).

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mark,

This section on Single product page is created using an additional plugin and not our theme. However, as we always strive to assist our customers, you may try adding the following custom CSS:

@media screen and (max-width: 700px) {
    body .payflex-w-full > .payflex-flex {
        flex-direction: row;
        gap: 10px;
    }
}

For more information on custom CSS, please refer to the documentation: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Qazi,

Recently, we have only encountered issues with the Elementor built-in feature, Atomic Builder, which caused problems when loading the editor. We advised affected customers to disable this feature if they are not using Atomic elements on their website, which resolved the loading issue. More details can be found in our response here: https://www.8theme.com/topic/elementor-not-working-and-required-safe-mode/#post-471230.

If you would like us to check your setup, could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Mark,

We attempted to replicate the issue on our end, but it did not appear during our testing. A video of our test is attached in the private content. Could you please clarify how to recreate the issue or provide us with a video from your testing?

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Nesa,

Thank you for providing the details. However, have you tested the issue with a page refresh or on real devices? The JS scripts are designed to load based on the window width, and as observed in your video, you only resized the window, which means the scripts still recognize it as a large desktop window. Real customers typically do not resize their browser windows; they view the page as it initially loads on their device. Therefore, this is not an issue, and implementing additional reinitialization on each resize could slow down the script’s performance across all devices. Please find attached a video demonstrating the page refresh: https://gyazo.com/792a4e331e312e273b5bc3bf76159f0d

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Farhad,

We hope this message finds you well. As this email is being sent to you in your capacity as an administrator, we kindly request your assistance with the following matter.

Could you please verify whether all other emails are being correctly displayed and sent to your email address? Additionally, we would appreciate it if you could attempt to set the current “Failed Order” email template to “Default” or completely remove the template to check if the default email content is displayed correctly in your email service under these conditions.

Please note that all emails are generated and sent based on WooCommerce triggers. If other emails are being sent correctly and only this one is experiencing issues, it might be due to an additional plugin affecting the email sending process. We recommend checking your hosting email logs or reviewing any customizations in your child-theme files.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Wikafy,

Please open the Dashboard and navigate to XStore Builders -> Single Product Builder. In your single product template, locate the Sticky Cart widget, which is currently positioned under the Related Product section, and delete it.

Single product documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

If you require our assistance, kindly provide temporary wp-admin access in the private content.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jakt,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Farhad,

Upon reviewing the issue, we have noted that your email is based on your own hosting domain. This may indicate a configuration issue with your mail system. Therefore, we kindly request that you temporarily set the admin email to one of the most popular services, such as Gmail or a similar provider, and then conduct a test. If the issue is resolved, we recommend contacting your hosting provider to examine the mail configuration, as it may be blocking some images, altering email content, or causing other issues.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @tatad,

You can consolidate the sections you wish to make sticky into a single parent container and apply the built-in sticky feature to that section, rather than enabling sticky settings on two separate sections. If you require further assistance, please provide temporary wp-admin access in the private content.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @baitech,

We hope this message finds you well. We have thoroughly reviewed the code of the specified plugin but were unable to identify the appropriate triggers or hooks necessary to initialize prices on the sidebar widget or other sections. As you are aware, our support is exclusively dedicated to our products. Your request pertains more to the plugin, and we recommend that you reach out to the plugin developers for assistance (Support link: https://wordpress.org/support/plugin/woocommerce-currency-switcher/). They should be able to provide a solution or suggest the necessary settings to correctly display the prices.

We appreciate your understanding of our support guidelines and privacy policy. Please note that achieving full compatibility with all existing plugins on the market is not always feasible. However, we are open to exploring compatibility with specific plugins when possible.

We look forward to hearing from the plugin developers. In the meantime, as a temporary solution, you may disable the Ajax filters in Theme Options, which will allow the prices to display correctly. However, please be aware that each filter will refresh the page with the newly filtered data.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @caribou,

We recommend updating your website on the staging version, as you have not been updating plugins regularly. This approach allows you to identify any potential issues on the staging site.

However, if you have only live web-site, as you mentioned, you have created a backup, so in the event of any critical issues, you can restore the backup archive.

It is independed on the first update, either it is XStore theme, XStore Core or Elementor so it does not affect anything.

Currently, we have only encountered issues with the Elementor built-in feature, Atomic Builder, which caused problems when loading the editor. We advised affected customers to disable this feature if they are not using Atomic elements on their website, which resolved the loading issue. More details can be found in our response here: https://www.8theme.com/topic/elementor-not-working-and-required-safe-mode/#post-471230.

For any other concerns, please feel free to submit your queries if you require our assistance.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Visenco,

If you wish to remove such variations now, the customer will not be able to purchase the product. In your situation, we recommend setting the default variations in your product backend [product data] -> https://gyazo.com/26a3465ec8985ae7da49cfa93456915f. This will allow you to see the pre-selected variations and hide the variations on your single product page for products that have only one variation in color or size.

.variations_form table tr:has(li:only-child) {
    display: none;
}

Custom CSS: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
Jack Richardson
The 8Theme’s Team