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Bug Mega Menu Carousel: only 1 category being displayed

This topic has 7 replies, 3 voices, and was last updated 1 week, 3 days ago ago by Tony Rodriguez

Hiran

Participant

August 4, 2026 at 08:26

Hello, I set up a mega menu from the pre built templates and personalised it using elementor. However the categories part, i want 5 categories with image to be displayed at a time. No matter how much i change the configurations, it is stuck at 1 category being displayed at a time. Furthermore the main section is set to full width but it is being displayed at 2/3 of the screen only.

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6 Answers

Jack Richardson

Support staff

August 4, 2026 at 09:28

Dear @Hiran,

To access your website, we require permission to view it, particularly the main modal, as we are currently encountering a 401 error.
Also, please, attach a url to such Mega Menu so we could check the widget settings in your editor.

Best regards,
Jack Richardson
The 8Theme’s Team

#472501 Copied

Hiran

Participant

August 4, 2026 at 13:59

kindly note that when the mega menu is accessed on its own it works just fine but from the website itself it bugs.

Content is visible for topic creator and
support staff only.

#472505 Copied

Jack Richardson

Support staff

August 4, 2026 at 15:43

Hello @Hiran,

Firstly, it appears that you have some custom CSS that is affecting the issue: https://gyazo.com/3c6f04ea55a2ecbba2c3fb3d1acf7c84. Secondly, you have a stretch menu but have made it non-stretch using the custom CSS mentioned above, so we have set the Stretch option to a disabled state: https://prnt.sc/d8ZYPTyxIL8P. As a result, even with only the mentioned option disabled, the menu dropdown is displayed correctly on any page now (https://prnt.sc/xJ5OtNOO0Xha). It seems that your CSS customization and the stretch option have caused a conflict, and we are not responsible for customizations that customers implement on their side.

Best Regards,
Jack Richardson
The 8Theme’s Team

#472511 Copied

Hiran

Participant

August 5, 2026 at 07:46

Hello yes i put the css to try to force the full width and multiple categories at once.
Thank you for your prompt response and fix.

#472525 Copied

Hiran

Participant

August 5, 2026 at 07:46

Thanks for the support! My topic “Bug Mega Menu Carousel: only 1 category being displayed” has been successfully resolved.

#472526 Copied

Tony Rodriguez

Support staff

August 5, 2026 at 07:46

Dear Hiran,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
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Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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Bug Mega Menu Carousel: only 1 category being displayed

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