Re-opening ticket “Elementor editor layout differs from live page after 24 hours”

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 3 days ago ago by Jack Richardson

  • Avatar: Bas_Kling
    Bas Kling
    Participant
    August 5, 2026 at 16:51

    Hi Jack,

    In response to https://www.8theme.com/topic/elementor-editor-layout-differs-from-live-page-after-24-hours/#post-472163

    At the moment, this issue does not appear to be related to our theme. We recommend that you check with your hosting provider to ensure that no automatic backup has been uploaded. Additionally, if you have developers, they may be able to reapply or restore your changes

    I want to share the following bug report. If needed, I can share screenshots and relevant JSON files.

    Elementor container flex direction not generated correctly in single product template

    Summary

    A Single Product template created with Elementor Pro renders correctly inside the Elementor editor, but the frontend consistently renders one specific container as a vertical layout instead of a horizontal layout.

    The HTML structure is correct, the correct template is loaded, but the generated Elementor CSS is missing the –flex-direction: row declaration for one container.

    Problem Description

    Inside Elementor, the Single Product template displays correctly. The main desktop layout consists of:

    Product Gallery
    |
    +– Product Image
    +– “Complete the Look” section

    Both sections should appear side-by-side.
    On the frontend, however, they are rendered underneath each other because the parent container becomes a column layout.
    The issue only affects one template used as the “general” Single Product template.
    Another template assigned to individual test products always renders correctly.

    Expected Behaviour

    Desktop layout:

    +———————-+———————-+
    | Product Image | Complete the Look |
    | | Recommended Products |
    +———————-+———————-+

    Actual Behaviour

    Desktop layout:

    Product Image

    Complete the Look

    Recommended Products

    The parent Elementor container behaves as if: flex-direction: column; instead of flex-direction: row;

    Troubleshooting Performed

    The following possibilities have been systematically excluded.

    1. Template corruption
    Two cloned Single Product templates were swapped.
    Result:
    whichever template became the general template failed
    whichever template became the specific test template worked correctly
    Conclusion
    The issue does not follow the template content.

    2. Product-specific issue

    Products were reassigned between templates.
    Result:
    Products assigned to the dedicated test template always rendered correctly.
    Products rendered through the general template always failed.
    Conclusion
    The issue does not follow individual products.

    3. Display Conditions

    Tested using:

    Products
    XStore Brand
    Product Tags
    Category exclusions

    Also excluded overlapping templates.
    No change.
    Conclusion
    The problem is not caused by incorrect Display Conditions.

    4. Cache

    Cleared:
    Elementor CSS & Data
    WordPress cache
    Hosting cache
    Browser cache
    Incognito testing

    The incorrect layout immediately reappears.
    Conclusion
    Caching is not causing the issue.

    5. Template Selection

    Verified via page source.
    Correct template IDs are loaded.

    Good product:

    data-elementor-id=”37619″

    Problem product:

    data-elementor-id=”37636″

    Therefore Elementor is loading the intended template.

    Root Cause Investigation

    The generated CSS for template 37636 was inspected.
    The parent container:

    elementor-element-7123a92

    Contains:

    .elementor-37636
    .elementor-element.elementor-element-7123a92{
    –display:flex;
    }

    However it is missing

    –flex-direction: row;

    Without this declaration Elementor falls back to the default column direction.

    Workaround

    Adding the following CSS immediately fixes the issue:

    @media (min-width:1025px){

    .elementor-37636
    .elementor-element.elementor-element-7123a92{
    –flex-direction:row !important;
    }

    .elementor-37636
    .elementor-element.elementor-element-7123a92 > .e-con-inner{
    flex-direction:row !important;
    }

    }

    After applying this CSS:

    layout becomes correct
    no other changes required
    HTML remains unchanged

    Conclusion

    The affected container is explicitly stored as a row container in the current Elementor template export. The exported JSON contains “flex_direction”: “row” for the container carrying the class complete-look-layout. However, without custom CSS, the frontend renders this container as a column. Applying –flex-direction: row !important to the same class immediately restores the expected layout. This indicates a discrepancy between Elementor’s stored template configuration and the CSS applied on the frontend.

    Technical footnote

    Element IDs in the exported Elementor JSON do not match the element IDs used in the generated frontend CSS, apparently because Elementor transforms or regenerates element IDs during export. Therefore, the affected element was correlated using its CSS class and structural position rather than by raw element ID.

    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 6, 2026 at 07:57

    Hello @Bas Kling,

    Thank you for your detailed review of your request. We would like to clarify that, as you noticed, the flex direction is not correctly applied on some specific layouts. This setting is provided by the Elementor plugin for the Container widget, not by our theme. Additionally, we have checked and found that you are using the paid version of Elementor PRO, which allows you to have first-priority support on their forum for questions related to their plugin functionality, including the json data on export/import templates. Have you posted your question on their support forum, and if so, what feedback did you receive?

    You have provided us with the IDs of templates, and we would like to check their settings. However, the previously provided wp-admin access to your website is no longer valid for us to log in. Therefore, we kindly ask you the following:

    1. Have you submitted a topic on the official Elementor PRO support forum? If so, could you please attach their feedback?
    2. If you would like us to review your request, please provide us with the correct temporary wp-admin access in private content. Additionally, please attach the URLs of products that have correct and incorrect content layouts.

    Thank you for your understanding and for respecting our support policy.

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

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