Return to previous page

Urgent, Pricing Display Issue on Product Pages

This topic has 4 replies, 2 voices, and was last updated 1 week, 2 days ago ago by Jack Richardson

Mark

Participant

August 14, 2026 at 15:08

Good Afternoon, Support Team

We would like to bring to your attention an issue that has been reported by several of our clients. When customers visit a product page and select options such as colour or length like standard or extra length, the correct price initially displays. However, once they scroll up or down, the price intermittently disappears or resets, which creates confusion and frustration during the buying journey. Since this inconsistency may impact customer trust and conversions, we kindly request your urgent assistance in investigating. We would appreciate it if this could be treated as a priority.

Kind regards, Mark

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#473452 Copied

3 Answers

Jack Richardson

Support staff

August 14, 2026 at 15:44

Hello @Mark,

Could you kindly check now? The content on your single product page had the right column longer than the left one, and the sticky section was attached to this shorter column, which caused an issue in the script. Therefore, we have temporarily disabled the sticky section in your Single Product Builder. Please review it now: https://gyazo.com/20c047843abb8e1d2c5d7ec17ddeaa69.

Best regards,
Jack Richardson
The 8Theme’s Team

#473456 Copied

Mark

Participant

August 14, 2026 at 16:29

Good afternoon, Jack

Thank you for your quick turnaround and for providing your findings in writing.

We can confirm that after testing on our side, the functionality appears to be working correctly. However, we have noticed that on the mobile version, the Payflex icon is rendering in the center of the product page, whereas on desktop it displays on the left as expected. Could you please advise why this might be happening and whether a fix can be applied? We would appreciate your guidance.

Kind regards, Mark

#473463 Copied
Jack Richardson

Support staff

August 14, 2026 at 17:12
Hello @Mark,

This section on Single product page is created using an additional plugin and not our theme. However, as we always strive to assist our customers, you may try adding the following custom CSS:

@media screen and (max-width: 700px) { body .payflex-w-full > .payflex-flex { flex-direction: row; gap: 10px; } }

For more information on custom CSS, please refer to the documentation: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8Theme’s Team
#473469 Copied
Viewing 4 results - 1 through 4 (of 4 total)