Forum Replies Created

Viewing 30 posts - 2,911 through 2,940 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 10:18

    Hello,

    The site you provided doesn’t have WordPress installation.
    Please give us correct url.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 10:11

    Hello,

    Sorry, but these are default Woocommerce permalinks.
    You have to contact their support if you want to customize them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 10:06

    Hello,

    I don’t see W3 Total Cache plugin among the plugins in your wp-admin panel.
    Have you removed it?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 09:22
    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 09:17

    Hello,

    Please ask your hosting provider support to increase memory_limit value and increase max input vars value to 5000, then try to save changes.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 09:12

    Hello,

    I don’t see Flickr widget in your footer http://prntscr.com/blks67 .
    Please clarify what exactly you want to remove.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 09:06

    Hello,

    We’ve sent FAQ.xml file to your email address. Please check it.
    Import it in Tools > Import > WordPress.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 08:53

    Hello,

    You need contact your hosting provider support and ask them to increase memory_limit value.
    After that check your site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 08:51

    Hello,

    Have you added image in category editor in Products > Categories > open a category editor > Thumbnail?
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 08:23

    Hello,

    29. Please use this code in custom.css file:

    .ssl-seal img {
        width: 100px !important;
    }

    30. Please read Woocommerce documentation https://docs.woothemes.com/document/change-add-to-cart-button-text/ .

    31. Please use this css code:

    .etheme_add_to_cart_button.product_type_simple {
        box-shadow: 5px 5px 5px grey;
    }

    32. Sorry, but this is beyond our basic support scope.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 08:14

    Hello,

    As I see you haven’t set up Screets Chat options:
    http://prntscr.com/blk8f4
    http://prntscr.com/blk8o8

    Edit the settings and check the chat after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 08:00

    Hello,

    We don’t recommend to update Woocommerce plugin till new theme version is released.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 07:59

    Hello,

    Theme will be updated during the week.
    It has nothing to do with those files.
    So please revert back to previous Woocommerce version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 07:47

    Hello,

    I’ve checked your site and all images are showing, here is the screenshot http://prntscr.com/bljzu0

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 27, 2016 at 07:39

    Hello,

    You are welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 20:40

    Hello,

    As I see slider is shown on mobile http://prntscr.com/bklzgi .
    What device are you checking in?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 20:37

    Hello,

    Unfortunately we can’t replicate the issue.
    Here are the screenshots how we see your site now:
    http://prntscr.com/bjxaed
    http://prntscr.com/bjxal0

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 17:42

    Hello,

    The problem is caused by one of your plugins.
    Disable them one by one to find it out.
    Clear browser cache before checking.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 17:38

    Hello,

    In this case you may use this css code:

    .cart-design-2 .shopping-cart-widget .cart-bag .badge-number {
      right: 16px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 17:35

    Hello,

    I’ve added this code in Custom CSS for desktop section:

    .wc-proceed-to-checkout {
       float: left;
    }
    .bag-total-table .checkout-button {
       display: table;
    }
    .paypal_checkout_button {
        margin-right: 20px;
        float: left;
        margin-top: 20px;
    }
    .paypal_checkout_button img {
      margin: 0 !important;
    }

    Clear browser cache and check Cart page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 17:02

    Hello,

    Please use this code in Global Custom CSS:

    .login-link .login-popup input[type=submit] {
       background-color: #c6c6c6;
    }
    form.login input[type="submit"], #customer_login .col-1 h2 {
       color: #c6c6c6;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 16:05

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 15:51

    Hello,

    Unfortunately it can’t be done. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 15:36

    Hello,

    You can add your content for empty cart page in Theme Options > E-Commerce > Shop > Text for empty cart.

    After what changes Paypal buttons got messed up?

    Have you changed WP admin credentials? We can’t log in now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 14:45

    Hello,

    What you want to achieve requires additional customization which is beyond our basic support scope.
    You can contact our customization service https://www.8theme.com/customization-services/ for more information.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 13:52

    Hello,

    The issue with items removal will be fixed in the next theme update.

    when there are no products in cart, can we hide the $0.00 and icon please?

    Unfortunately there is no such option. Sorry.

    I need to get the item count in the Cart icon like on the Classico site

    It can’t be done with font awesome icon.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 13:42

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 13:00

    Hello,

    We don’t recommend to update PHP to 7.0 version.
    Please keep the current one.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 12:42

    Hello,

    We recommend you to install WordPress manually and then proceed with theme installation from scratch.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 24, 2016 at 12:23

    Hello,

    Please provide WP admin credentials in Private Content.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 2,911 through 2,940 (of 31,382 total)
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