Forum Replies Created

Viewing 30 posts - 27,361 through 27,390 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 22:48

    Hello,

    Please add this code into custom.css file:

    .header-type-variant2 .logo, .header-type-variant6 .logo, .header-type-variant5 .logo {
        display: block !important;
    }

    To create custom.css you need rename default.custom.css to custom.css in the directory wp-content/themes/idstore. Then enable it in wp-admin panel > Theme Options > Custom CSS > Enable Custom CSS > On.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 22:17

    Hello,

    Have you translated woocommerce file in /wp-content/plugins/woocommerce/i18n/languages directory?
    Please check.
    If there is still issue, please provide us with FTP and wp-admin panel credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 22:09

    Hello,

    Please provide us with FTP credentials and we’ll assist you.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 21:54

    Hello,

    Please provide us with wp-admin panel credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 21:51

    Hello,

    If you want to write your site name instead of our logo you need edit the file wp-content/themes/idstore/code/functions.php, find the code <a href="<?php echo home_url(); ?>"><span class="logo-text-red">ID</span>Store</a> (line 214) and replace the IDStore text with yours.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 21:40

    Hello,

    You’re welcome.
    We updated WordPress and after that featured image option was back.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 19:55

    Hello,

    As I see there is no wp-config.php file in your FTP account.
    Please upload it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 19:52

    Hello,

    There is a bug with ajax, which should be fixed in the next update.
    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 19:48

    Hello,

    I’ve regenerated the keys and now twitter widget is working.
    Please check it and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 17:48

    Hello,

    Very likely that file_get_contents() function is disabled in the server configuration. It caused problems with default import.
    Please contact your hosting provider regarding this issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 17:35

    Hello,

    Sorry, but I’m unable to access your site. Opening the main site I’ve been redirected to the subdomain sorry.domain_name, which isn’t loading.
    Could you please check it?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 17:02

    Hello,

    Please try to disable “Ajax filter” in Theme Options > Shop. This should fix the issue.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 16:52

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 16:50

    Hello,

    You need resave the categories in Products > Categories > edit the category and save it. After that the errors should disappear.
    Concerning the issue with portfolio, try to add pagination as there are many images and script may load not all of them.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 16:13

    Hello,

    Twitter username should start with “@” character. Please provide us with the link to your twitter account. Did you created the keys as described in our documentation https://www.8theme.com/demo/docs/royal/#!/7_widgets_custom_widget_areas ?
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 16:08

    Hello,

    Sorry for a delay.
    Please check your site now.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 16:05

    Hello,

    Could you please clarify your issue with more details?
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 15:52

    Hello,

    I’ve checked this issue with default WordPress theme and it appears there as well.
    So the problem isn’t with our theme.
    You can contact WordPress support concerning this issue or try to disable 3rd-party plugins and check again.
    Also please update our theme to 1.2 version.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 15:45

    Hello,

    Concerning the menu, it’s changed to responsive (the icon with three lines) for the screens less than 1200px (tablets and mobile devices).
    We’re sorry, but there is a bug with the footer and you have to add your static block into Footer widget area in Appearance > Widgets. If you don’t want it to be displayed on other pages you can disable footer in the page editor.

    We’ll fix this bug in our next update.
    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 15:40

    Hello,

    I’ve just checked the site and footer is showing fine:

    Please try to check it with some other browser.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 15:31

    Hello,

    I’ve just reupdated the theme and Lawyer template has been installed correctly.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 15:24

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 15:22

    Hello,

    Sorry for a long delay.
    As you can see on our demo https://www.8theme.com/demo/blanco-wp/?wpsc-product=brilliant-princess-diamonds-duplicate-11 social icons are also placed under sidebar, not under the main content.
    So social media icons are always situated under sidebar in Blanco theme.
    If you want to place them under product information you need edit the file wp-content/themes/blanco/wpsc-single_product.php (lines 343-354), you should replace the code to the part where product description code is set.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 15:17

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 14:58

    Hello,

    Unfortunately we don’t have French translation. Sorry. We’ll take this into our account and try to implement it in the theme updates.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 14:57

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 14:56

    Hello,

    If you try to rename functions.php in the child theme and check image gallery again you’ll see that it works. Concerning the code, you have $currency_symbol = 'грн.';, but you should type a currency symbol, not the words, like for US dollars the symbol is $.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 14:49

    Hello,

    Please check the site now.
    Now you can activate/deactivate the plugin.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 14:47

    Hello,

    I’ve just checked your site and haven’t found any errors.
    Could you please provide the direct link of the error?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 14:45

    Hello,

    We’ve checked this issue with default WordPress theme and it remains there as well.
    So the problem isn’t with our theme, as those are defaut Woocommerce widgets and you should contact their support regarding the problem.
    Also we’ve created a test category http://shop.lux-eyewear.com/product-category/test/ where you can see the same issue with default WordPress theme, what means the problem is with Woocommerce widget.

    Thank you.

    Regards,
    Eva Kemp.

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    Viewing 27,390 results - 27,361 through 27,390 (of 31,382 total)
Viewing 30 posts - 27,361 through 27,390 (of 31,382 total)
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