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Featured Image not showing in Admin - by lennert@bsur.com

This topic has 14 replies, 2 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

lennert@bsur.com

Participant

September 23, 2014 at 15:03

L.S,

Upgraded my Woocommerce plugin to 2.2.4. Everything looks ok except that when I want to Edit a product in the Admin the Featured Image section under Product Gallery doesn’t show. It also is not selectable in ‘Screen Options’. If I switch to another Theme (like Mystile by WooThemes) Featured Image appears again normally.

In the front end everything is working fine.

Using TheLeader 1.5

Regards,

Lennert

#16620 Copied

13 Answers

Eva Kemp

Support staff

September 23, 2014 at 15:39

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#16629 Copied

lennert@bsur.com

Participant

September 23, 2014 at 16:20

Could you make the changes in the Child Theme?

Please, contact administrator
for this information.

#16641 Copied

Eva Kemp

Support staff

September 23, 2014 at 17:08

Hello,

As I see you have 2 TheLeader themes besides child theme. You shouldn’t create a separate folder for each theme version. Old files must be rewritten by new ones. Please reupdate the theme as described in our documentation: https://www.8theme.com/demo/docs/leader/#!/upgrade
Don’t forget to save changes in Theme Options.

Thank you.
Regards,
Eva Kemp.

#16651 Copied

lennert@bsur.com

Participant

September 23, 2014 at 17:33

Eva,

Removed the old version of the Leader theme and renamed the proper Leader theme so it’s now the way it should be. My apologies. Kept the child-theme though.

But problem persists. Still can’t see the Featured Image.

Regards,

Lennert

#16660 Copied

Eva Kemp

Support staff

September 24, 2014 at 13:00

Hello,

Seems there is incompatibility of the theme and some plugin. We recommend you to deactivate them one by one to find out which plugin is causing the issue.
Thank you.

Regards,
Eva Kemp.

#16803 Copied

lennert@bsur.com

Participant

September 25, 2014 at 15:46

Eva,

Deactivated all plugins (except WooCommerce since that’s the one which uses the custom Product type) and still the Featured Image does not show. What next steps do you suggest?

Regards,

Lennert

#17005 Copied

Eva Kemp

Support staff

September 30, 2014 at 13:32

Hello,

Sorry for a long delay.
Please check the featured image option now.

Thank you.
Regards,
Eva Kemp.

#17627 Copied

lennert@bsur.com

Participant

September 30, 2014 at 13:38

Eva,

It’s back! Thanks.

Can you let me know what you have done. So that next time I upgrade I won’t have to bug you guys.

Regards,

Lennert

#17629 Copied

Eva Kemp

Support staff

September 30, 2014 at 21:40

Hello,

You’re welcome.
We updated WordPress and after that featured image option was back.

Regards,
Eva Kemp.

#17703 Copied

lennert@bsur.com

Participant

October 6, 2014 at 18:11

Eva,

So you know the issue is fixed on my development site (see above) and thanks for that. But…

Today I started building the live site for customers and I’m having the same problem. With The Leader Theme 1.5, WordPress 4.0 and WooCommerce 2.2.4 (and no other plugins activated) I’m again not getting the Featured Image to show in the Edit Product in the Admin.

Have now two sites. On one it works fine and one it doesn’t. Since this is a live site with customer data I can’t provide login access. Any pointers I can have a look at myself?

Regards,

Lennert

#18520 Copied

Eva Kemp

Support staff

October 7, 2014 at 11:10

Hello,

Please note we provide support only for one site with the theme. If you have 2 domains then you have to buy 2 licence keys.
You can try to update the theme to the latest version which have been released today.

Thank you.
Regards,
Eva Kemp.

#18597 Copied
lennert@bsur.com

Participant

October 7, 2014 at 16:41
Eva,

The site I initially needed support for is my development site. I’m now working on my production site. Once production site is live I will remove the Theme from the development site. Hope that is ok.

But I found an answer to my problem. Solved it by adding the following to my functions.php file. Bit crude but it works for now since I don’t have the time to go through all the code to find out where postimagediv is being blocked.
```
add_action('do_meta_boxes', 'add_featured_image_box');  
function add_featured_image_box()  
{  
    add_meta_box('postimagediv', __('Page Background Image'), 'post_thumbnail_meta_box', 'page', 'side', 'low');  
}
```
Regards,

Lennert
#18674 Copied
Eva Kemp

Support staff

October 7, 2014 at 19:12

Hello,

We’re glad you’ve found the solution.

Enjoy your work!

Regards,
Eva Kemp.

#18711 Copied
Tagged: admin, featured image, showing, themes, woocommerce, wordpress
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