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Website zoomed in on phone - by GetNatalie

This topic has 9 replies, 4 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

GetNatalie

Participant

September 12, 2014 at 17:10

Hi there, when people go to the website on their phones, the website shows pretty well but you first have to zoom out a lot. I need the website to not be so zoomed in when you open it on a smart phone.

Please, contact administrator
for this information.

#15238 Copied

8 Answers

Jack Richardson

Support staff

September 12, 2014 at 18:31

Hello,

Did you enable Responsive option in the Theme Options?

Regards,
Jack Richardson

#15249 Copied

GetNatalie

Participant

September 15, 2014 at 16:44

Not sure where “Theme Options” is. But I don’t see a responsive option anywhere, not even on the Blanco settings.

#15574 Copied

Robert Hall

Support staff

September 15, 2014 at 17:06

Hello,

Did you made some changes in theme files?

Regards,
Robert Hall.

#15578 Copied

GetNatalie

Participant

September 15, 2014 at 23:27

Yes I have had to make many changes to the theme files because the theme was not working correctly with WP-eCommerce and the site was down for almost a week. Also it was causing and issue with shipping, amongst other things. I don’t need a mobile version of the site I just need it to be zoomed out a bit.

#15619 Copied

Eva Kemp

Support staff

September 16, 2014 at 15:03

Hello,

Your credentials for FTP are incorrect.
Please check them and provide us with the correct details.

Thank you.

Regards,
Eva Kemp.

#15734 Copied

GetNatalie

Participant

September 28, 2014 at 07:14

Here are the correct credentials:

Please, contact administrator
for this information.

#17364 Copied

GetNatalie

Participant

September 29, 2014 at 15:06

I sent you the correct info. Please help me fix this quickly!

#17487 Copied

Eva Kemp

Support staff

September 30, 2014 at 16:08

Hello,

Sorry for a delay.
Please check your site now.

Thank you.
Regards,
Eva Kemp.

#17663 Copied
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