To create custom.css you need rename default.custom.css to custom.css via FTP in the folder wp-content/themes/royal. Then enable it in Theme Options > Custom CSS.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 23:38
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 23:36
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 23:28
Hello @joekustom,
Sorry, but no. Where did you send it?
Please insert the details in the Private Content for this topic. It will be visible only for administrators.
You have 2 theme versions in Appearance > Themes. You should have only one theme folder. When updating the theme old files must be overwritten by the new ones.
Also please update Woocommerce plugin to the latest version.
Don’t forget to create a backup before update.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 21:31
Hello,
You’re using old theme version. Please update it to 2.4.1.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 20:45
Hello,
Sorry, but the credentials to FTP are incorrect.
Please check them.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 19:57
Hello,
At the previous links you can see how banners are created on the Home page and this way you can edit them. Banners are images and you can replace them with your pictures.
Please specify what exactly you want to change and provide us with wp-admin panel credentials in Private Content and we’ll assist you.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 19:52
Hello,
Sorry, but what problems are you experiencing?
I’ve checked demo site and “Recent works” is showing fine.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 19:42
Hello,
As I see you’ve requested a full refund in other topic. Do you still need our assistance with the theme?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 19:40
Hello,
There was a problem with contact form which we’ve deactivated and now the template is installed. Please check.
In order to activate the contact form you need have GD library and the FreeType library installed at your host.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 19:38
Hello,
We’re very sorry that our product didn’t satisfy you, but it’s your decision.
To request the refund you need contact Envato support.
They should assist you regarding this.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 18:35
Hello,
Please provide us with FTP and wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 18:20
Hello,
Thank you for the explanation.
I’ve just disabled all 3rd-party plugins and logo and favicon have been changed.
So you need disable all plugins one by one to find out which one is causing the issue.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 17:45
Hello,
I’ve enabled all content types in Setting > Visual Composer > General Settings tab. Please check static blocks now.
Concerning the license, all plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. These plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.
I’ve fixed the issue on the Contact page. The problem was you set margin-top: -33px for the goole map row in Visual Composer editor. I’ve removed it.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 17:19
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 17:14
Hello,
Seems there is some restriction on your server.
Please contact your host and ask them to increase post_max_size value.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 16:11
Hello,
The text can be edited in wp-admin panel > Settings > General.
To change the icon go to Theme Options > Header > Favicon and upload your own image. Please note favicon image should have .ico extension.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 16:06
Hello,
We’ve released a new theme version 1.2, where xml file with dummy data is present in the archive.
Please download it from themeforest site and you’ll be able to import demo data manually.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 15:59
Hello,
Let’s make all thing clear.
Are you trying to import products or install demo content?
Do you still have problems with demo data? If so, please specify directly what they are.
If you’re importing products, please clarify how you’re doing this and what errors you’re getting.
Sorry for misunderstandings.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 15:53
Hello,
Please move the wp-config.php file for us to be able to enable errors display.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 15:51
Hello,
As I see the theme is activated and your site is working fine.
Now you can update the theme to the latest 1.2 version.
Please clarify where you see that notice.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 15:48
Hello,
Seems some values are restricted on your server. Please contact your host and ask them to increase post_max_size and upload_max_filesize values.
After that try to install Snowboard template again.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 15:44
Hello,
We’re very sorry, but we need more time to implement it.
It should be added in the next theme update.
Please take our apologies for inconveniences.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 15:42
Hello,
Sorry, but we are unable to connect via FTP as the credentials are incorrect.
Please check them. Also please specify what port you’re using.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 1, 2014 at 15:37
Hello,
As I see the pages are shown fine.
Have you already fixed the issue?
