Forum Replies Created

Viewing 30 posts - 21,031 through 21,060 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 12:20

    Hello,

    We’ve created a child theme for you where modifications are made, so you won’t lose any changes after update.
    Please provide us with a link where products are shown incorrectly on iPad.
    Also please show a screenshot of the 12th header type menu where Registration and Sing In links are missed.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 12:15

    Hello @santo21,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 11:55

    Hello,

    What is the link to wp-admin panel?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 11:54

    Hello,

    Please provide us with FTP credentials.
    What changes had you made after which the issue happened?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 11:36

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 11:35

    Hello,

    You’ve been replied in other topic concerning this issue.
    Please check.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 11:34

    Hello,

    The problem with sending email was caused by https links.
    I’ve added the code in .htaccess file as written in this article:
    http://454media.com/cross-origin-resource-sharing-cors-fix/

    Please check contact form and clear browser cache before.
    Concerning wishlist, the issue persists with default WordPress theme too. So you have to contact the plugin author for the solution.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 11:21

    Hello,

    The problem was you forgot to close <em> tag in short description of some products.
    I’ve edited the content and added </em> to the descriptions.
    Please check your shop page now and check other products carefully whether you closed all tags in the products descriptions.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 10:40

    Hello,

    Are downloading the theme from our site http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 logged in with your Envato account?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 10:39

    Hello,

    Please add this code in custom.css file:

    .flexslider {
        margin: 0px 20px 20px !important;
    }

    How to create custom.css you can watch in this tutorial.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 10:36

    Hello,

    Please add this code in custom.css file:

    .clickable {
        margin-top: 26px !important;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 10:34

    Hello,

    Is your issue resolved now?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 10:32

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 10:29

    Hello,

    There is some problem with your server configuration. When I’m trying to import the data manually I’m getting an error “Internal Server Error”. Please check logs on a server at your host.
    Also ask your host to increase value for post_max_size function as it may prevent from data import.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 10:25

    Hello,

    Please update the theme and reply back if the issue still persists.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 10:25

    Hello @corinneo,

    Ok, let us know if further assistance is needed.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 10:23

    Hello,

    Could you please provide us with a link to your site page to have better understanding of your query?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 10:20

    Hello @TrueBeardsman,

    After theme update to 1.2 version go to Theme Options and resave the settings.
    Then update Woocommerce plugin to the latest version. Clear your browser cache or check the site in some other browser.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 10:13

    Hello,

    Have you updated the theme to 1.2 version?
    Please do this and update Woocommerce plugin as well after that.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 09:45

    Hello @TrueBeardsman,

    If you want you can use languages area to add necessary content. Go to Theme Options > Header > Enable top bar > ON. Then go to Appearance > Widgets > add Text widget with the code <a href="link_to_your_contact_page">Contact us</a> to “Place in header top bar” widget area.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 09:42

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 09:19

    Hello @panbill,

    I’ve just checked zoom effect for single product on your site and it’s working fine.
    Please clear your browser cache and check again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 09:13

    Hello @openlenses,

    Have you updated the theme to the latest 1.7 version?
    http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976

    Please do this and create a back up before update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 09:12

    Hello,

    I’ve checked your site and haven’t seen any problems. “Add to Cart” button is shown and tabs are working fine. Could you please show a screenshot of an error you’re getting?
    Clear your browser cache or check the site in some other browser.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 09:09

    Hello,

    You need overwrite the “royal” folder in wp-content/themes directory with a new “royal” that is located in the theme package.
    Did you make changes in original theme files or just in custom.css?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 09:07

    Hello @pro2know,

    You can download Visual Composer plugin at this link:
    https://www.8theme.com/download-plugins/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 09:05

    Hello,

    Could you please provide us with wp-admin panel credentials in Private Content?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 01:01

    Hello,

    As you can see there is already a new update:
    http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

    You can download it and update the theme per video instruction you’ve been shown in the previous post.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 00:59

    Hello,

    Soon we’ll release an update for the theme to make it compatible with the latest Woocommerce version.
    Meanwhile you can use old Woocommerce plugin version.

    Please take our apologies for inconveniences.
    Thank you for your understanding and patience.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 13, 2015 at 00:56

    Hello,

    That icon is shown but it has white color.
    Add this code in custom.css file and you’ll see the icon in black color:

    .top-links li.popup_link:before {
    color: black;
    }

    Thank you.
    Regards,
    Eva Kemp.

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Viewing 30 posts - 21,031 through 21,060 (of 31,382 total)
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