Revolution Slider is blank - by corinneo

This topic has 12 replies, 4 voices, and was last updated 9 years, 1 month ago ago by Eva Kemp

  • Avatar: corinneo
    corinneo
    Participant
    February 12, 2015 at 10:50

    Hello

    I have the last version of WordPress and Woocommerce.
    I bought Woopress theme yesterday and I’m trying to install it.
    I have a strong issue with the plugin “Revolution Slider” that is blank on my homepage.
    I installed it, activated it, took the “home” slider (as in the demo), add some slides in it but it doesn’t work.
    I tried to insert the shortcode directly on the homepage but it is blank too.
    I have a sort of grey area but no picture is shown.

    Could you help me please?

    11 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 12, 2015 at 10:57

    Hello,

    Please provide us with link to the page and wp-admin access in Private Content and we will look on issue more deeply.

    Regards,
    Robert Hall.

    Avatar: corinneo
    corinneo
    Participant
    February 12, 2015 at 18:04

    Hi Robert

    Thank you

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    February 12, 2015 at 19:12

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: corinneo
    corinneo
    Participant
    February 12, 2015 at 19:25

    Hello Eva,

    Here they are.

    Thx

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    February 13, 2015 at 10:25

    Hello,

    Please update the theme and reply back if the issue still persists.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: corinneo
    corinneo
    Participant
    February 13, 2015 at 23:15

    Hello

    After the theme updating, the problem remains the same.
    My revolution slider “home” is still blank! I have a big grey area with no pictures.
    I have tried the shortcode and that’s the same result.
    On my homepage, no picure is shown on the slider.
    How can I make it work like in the demo please?

    Thank you for your help

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    February 14, 2015 at 17:54

    Hello,

    Some plugin is causing the issue.
    Please deactivate all 3rd-party plugins and check the site.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: corinneo
    corinneo
    Participant
    February 14, 2015 at 18:47

    Thank you for your help.
    My issue is solved!

    Avatar: Jimbo
    Jimbo
    Participant
    February 14, 2015 at 18:50

    Might be worth mentioning how you resolved the issue to help someone else who maybe has a similar issue i.e. a certain plugin?

    Avatar: corinneo
    corinneo
    Participant
    February 14, 2015 at 19:15

    If you have the same issue, make sure to DELETE (not just desactivate) these plugins:

    – WP JQUERY SLIDER
    – TINY CAROUSEL HORIZONTAL SLIDER

    These two were involved in the non working Revolution Slider, the non working tchat and I could not have the back to top button neither.

    Avatar: Eva
    Eva Kemp
    Support staff
    February 14, 2015 at 19:22

    Hello @corinneo,

    We’re glad you managed to find the solution.

    Regards,
    Eva Kemp.

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The issue related to '‘Revolution Slider is blank’' has been successfully resolved, and the topic is now closed for further responses

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