Hello,
We can’t log in to wp-admin panel because of the error:
Sucuri WebSite Firewall – CloudProxy – Access Denied
Please give us permissions to access it.
Thank you.
Regards,
Eva Kemp.
Hello,
We can’t log in to wp-admin panel because of the error:
Sucuri WebSite Firewall – CloudProxy – Access Denied
Please give us permissions to access it.
Thank you.
Regards,
Eva Kemp.
Hello,
We can’t access wp-admin panel. There is an error:
Sucuri WebSite Firewall – CloudProxy – Access Denied
Please disable Firewall.
Are you unable to create FTP account for us? We need it to be able to check some error logs.
Thank you.
Regards,
Eva Kemp.
Hello,
Seems there are two installations because that FTP account doesn’t match with the site you provided.
Please check database and the connection details in wp-config.php file. Is that FTP account related to the mentioned site?
Thank you.
Regards,
Eva Kemp.
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Hello,
Those permalinks settings are related to Woocommerce configuration.
You can refer to their support team.
Sorry for inconveniences.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Hello,
As I see demo page like Portfolio, FAQ, Contact us are installed.
Are you unable to install templates variants in Theme Options > Import/Export?
Thank you.
Regards,
Eva Kemp.
Hello,
Please add this code in custom.css file:
.header-type-6 .header .tbs span {
display: none !important;
}
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).
Thank you.
Regards,
Eva Kemp.
Hello,
I’ve imported lawyer landing template. It’s called “ROMAN POLANSKI” page in Pages menu.
Please check it.
Thank you.
Regards,
Eva Kemp.
Hello @lulamii,
We’re glad you’ve found the solution.
Have a nice day!.
Regards,
Eva Kemp.
Hello @German,
Sorry, but still there is an error “login authentication failed”.
Please check FTP credentials.
Thank you.
Regards,
Eva Kemp.
Hello @ballyhoopro,
You’re using old theme version. You need update it:
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (1.5 Theme Upgrade) and update Revolution Slider and Ultimate VC Addons to the latest versions https://www.8theme.com/download-plugins/
Thank you.
Regards,
Eva Kemp.
Hello @DiegoSSC,
On this site http://ladyg.zet.cl I don’t see any errors. Please provide us with the credentials for the site you provided in the 1st post.
Thank you.
Regards,
Eva Kemp.
Hello,
You can add this code in custom.css and write the path to your image you want to show in breadcrumbs:
.page-heading {
background-image: url("path_to_image");
}
We’ll fix this issue in the nearest update.
Thank you.
Regards,
Eva Kemp.
Hello,
Have you changed login details?
We can’t log in to wp-admin panel.
Please provide us with the correct credentials.
Thank you.
Regards,
Eva Kemp.
Hello,
Sorry, but you can display testimonials only using the widget or as Robert described in the previous post.
You may try to find some plugin to achieve what you want.
Thank you.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
This is the same FTP host as you provided in the previous post.
Please check if FTP user is correct and if this FTP account was created for the site you’re uploading our theme to.
Thank you.
Regards,
Eva Kemp.
Hello,
Seems you provided us with wrong FTP credentials.
In the directory /site/wwwroot/wp-content/plugins there is only one plugin installed – akismet.
Though in admin panel of the site you provided 3 plugins are installed.
Please check the FTP login details.
Thank you.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
You can create a page for testimonials and use the built-in Visual Composer while creating your page content and add Testimonials element in Visual Composer editor.
Thank you.
Regards,
Eva Kemp.
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
I’ve changed SEO Title for your home page.
Please check.
Thank you.
Regards,
Eva Kemp.
Hello,
I’ve edited the code in custom.css.
Please check the products now.
Thank you.
Regards,
Eva Kemp.
Hello,
The problem is caused by new Wishlist plugin. Please replace it with old version. I’ve sent an archive to your email address or you can disable Wishlist if you don’t need it.
This issue will be fixed in the nearest update.
Sorry for inconveniences.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP credentials.
Thank you.
Regards,
Eva Kemp.
Hello,
Unfortunately Wishlist doesn’t work in Catalog mode.
You can disable it and hide “Add to Cart” button via css styles in custom.css file.
Regards,
Eva Kemp.