Forum Replies Created

Viewing 30 posts - 20,341 through 20,370 (of 31,382 total)
1 2 3 … 678 679 680 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2015 at 09:08

    Hello,

    Could you please provide us with a page link where you use Advanced Carousel element?

    Thank you.
    Regards,
    Eva Kemp.

    #44391 Copied In reply to: no "Post Carousel" element in Visual composer plugin
    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2015 at 09:06

    Hello,

    We have already created and included child theme in theme package. You just need to find royal-child folder in the theme package and upload it to /wp-content/themes/ folder.

    More information concerning child theme you can find here:
    http://codex.wordpress.org/Child_Themes

    Thank you.
    Regards,
    Eva Kemp.

    #44390 Copied In reply to: Help with updating theme
    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2015 at 09:05

    Hello,

    Unfortunately there is no such possibility. Sorry.

    Regards,
    Eva Kemp.

    #44389 Copied In reply to: PromoPopup
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 22:46

    Hello,

    You’re welcome.
    I’ve edited the file woo.php and replaced the code $woocommerce->get_image_size with wc_get_image_size (line 395).

    Thank you.
    Regards,
    Eva Kemp.

    #44339 Copied In reply to: Fatal error: Call to undefined method WooCommerce.
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 22:23

    Hello,

    Please check the site now and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    #44336 Copied In reply to: Fatal error: Call to undefined method WooCommerce.
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 22:19

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #44334 Copied In reply to: Product page shows uneven number
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 22:19

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #44332 Copied In reply to: Woocommerce 2.3.3. Update problems
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 22:18

    Hello,

    Did you update Blanco theme too?
    Please provide us with FTP and wp-admin panel credentials in Private Content?

    Thank you.
    Regards,
    Eva Kemp.

    #44331 Copied In reply to: Product is not showing up in webshop
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 22:15

    Hello,

    We can’t access the folder Khadee, there is an error:
    Response: 550 Access is denied.
    Error: Failed to retrieve directory listing

    Please provide us with permissions.

    Thank you.
    Regards,
    Eva Kemp.

    #44330 Copied In reply to: WooPress Home Page / Product Detail Page
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 22:14

    Hello,

    Could you please clarify what you want to change?
    Do you wish to remove the tick and change background color?

    Thank you.
    Regards,
    Eva Kemp.

    #44329 Copied In reply to: Add to cart button has additional background colour
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 22:10

    Hello,

    As I see now there is one line:
    http://storage4.static.itmages.com/i/15/0221/h_1424552936_6396247_100fec832b.png

    Is your issue resolved?

    Thank you.
    Regards,
    Eva Kemp.

    #44328 Copied In reply to: Footer issue
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 21:51

    Hello,

    Then please enable debug mode in wp-config.php file and give us permissions to access parent theme directory.
    How to enable debugging is described here:
    http://codex.wordpress.org/Debugging_in_WordPress

    Thank you.
    Regards,
    Eva Kemp.

    #44324 Copied In reply to: WooCommerce 2.3 Incompatibility
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 21:48

    Hello,

    I’ve added this code in custom.css file:

    .product-grid .product-name-price {
    text-align: left;
    white-space: initial;
}

.rows-count4 .product-grid .product-information .price {
    margin-top: 0px;
    margin-bottom: 0px;
}

.product-grid .product-image img {
 height: 150px;
}

.product-grid .product-information {
 padding: 0px 15px 15px 10px;
}

    Also I’ve disabled “Template Debug Mode” in Woocommerce > System Status > Tools tab that was causing the issue with content display.
    Please clear your browser cache and check the site now.

    Thank you.
    Regards,
    Eva Kemp.

    #44323 Copied In reply to: Woocommerce 2.3.3. Update problems
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 20:34

    Hello @robertstaddon,

    Sorry, but we need full FTP access to investigate the problem.

    Thank you.
    Regards,
    Eva Kemp.

    #44317 Copied In reply to: WooCommerce 2.3 Incompatibility
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 20:30

    Hello,

    Please try to use this code in custom.css file to remove those lines:

    .copyright-3 .container .row-copyrights, .copyright .container .row-copyrights {
   border-top: none;
}

    Thank you.
    Regards,
    Eva Kemp.

    #44316 Copied In reply to: Footer issue
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 19:58

    Hello,

    1. To enable registration form on My Account page go to Woocommerce > Settings > Account tab, tick “Enable registration on the “My Account” page”.
    2. Please provide us with FTP credentials to check the issue with Wishlist page.
    3. Please give us correct login details to wp-admin panel to check the link issue. The ones you provided don’t match.
    4. You need remove review-order.php file in the directory wp-content/themes/woopress/woocommerce/checkout.

    Thank you.
    Regards,
    Eva Kemp.

    #44312 Copied In reply to: WooPress Home Page / Product Detail Page
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 19:39

    Hello,

    Could you please describe your issue with more details and provide us with a site url?

    Thank you.
    Regards,
    Eva Kemp.

    #44311 Copied In reply to: Font weight in breadcrumb title
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 19:36

    Hello,

    Please add this code in custom.css file:

    .products-grid .product-title {
    margin-top: 10px;
}

    When viewing a product on mobile device there is a scroll bar that gives an opportunity to scroll product horizontally:
    https://s3.amazonaws.com/fvd-data/notes/168674/1424543233-8Marnd/screen.png

    Also Returns tab is shown on iPad from our side.
    Could you please show a screenshot for us?

    Thank you.
    Regards,
    Eva Kemp.

    #44310 Copied In reply to: Product names too close to images on product page
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 18:49

    Hello,

    Please read attentively our documentation how to translate the theme:
    https://www.8theme.com/demo/docs/woopress/#!/1_how_to_translate

    Thank you.
    Regards,
    Eva Kemp.

    #44306 Copied In reply to: Translate
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 18:46

    Hello,

    Sorry, but we need FTP credentials to enable debug mode and check error logs. Or you can ask your host to check error logs to find out what is causing the issue.
    Also please ask Woocommerce team to provide more details concerning this issue. Did they tell you what elements in the theme prevents plugin from working?

    Thank you.
    Regards,
    Eva Kemp.

    #44304 Copied In reply to: Woocommerce Plugin causes JS conflict with Theme files
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 18:04

    Hello,

    You provided us only with wp-admin panel credentials.
    Please give us access to FTP as well.

    Thank you.
    Regards,
    Eva Kemp.

    #44302 Copied In reply to: Woocommerce 2.3.3. Update problems
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 16:58

    Hello,

    Footer Copyright is shown on the site:
    https://s3.amazonaws.com/fvd-data/notes/168674/1424534110-e3kqsT/screen.png

    Please check it again.

    Thank you.
    Regards,
    Eva Kemp.

    #44294 Copied In reply to: Footer issue
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 16:51

    Hello,

    Please add this code in custom.css file:

    .post-images .blog-mask {
    display: none;
}

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Thank you.
    Regards,
    Eva Kemp.

    #44293 Copied In reply to: Blog image hover
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 16:48

    Hello,

    Please check product category now and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    #44291 Copied In reply to: Custom CSS in categories page
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 16:41

    Hello,

    As I see footer is shown on the site.
    Please check it and clear browser cache.

    Thank you.
    Regards,
    Eva Kemp.

    #44290 Copied In reply to: Footers not displaying properly
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 16:22

    Hello @DiegoSSC,

    Concerning these issues they are being investigated by our developers and should be fixed in the next theme update.
    We’re sorry for inconveniences.

    Thank you.
    Regards,
    Eva Kemp.

    #44289 Copied In reply to: WishList not working
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 16:20

    Hello,

    Try to change products number in Settings -> Reading -> “Blog pages show at most” and try yo set 8.

    Thank you.
    Regards,
    Eva Kemp.

    #44287 Copied In reply to: Product page shows uneven number
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 16:17

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #44285 Copied In reply to: Outdated templates
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 16:16

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #44283 Copied In reply to: Problem after set "show footer demo block"
    Avatar: Eva
    Eva Kemp
    Participant
    February 21, 2015 at 16:09

    Hello,

    I’ve updated the plugins and the theme for you.
    Please check your site.

    Thank you.
    Regards,
    Eva Kemp.

    #44281 Copied In reply to: Performance and Page Speed Problem
  • 1 2 3 … 678 679 680 … 1,045 1,046 1,047
    Viewing 20,370 results - 20,341 through 20,370 (of 31,382 total)
Viewing 30 posts - 20,341 through 20,370 (of 31,382 total)
1 2 3 … 678 679 680 … 1,045 1,046 1,047

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