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Fatal error: Call to undefined method WooCommerce.

This topic has 19 replies, 5 voices, and was last updated 9 years ago ago by Eva Kemp

Newformz

Participant

February 21, 2015 at 11:49

Hi,

Was told to create a topic here for support from Themeforest. I am getting the following error:

Fatal error: Call to undefined method WooCommerce::get_image_size() in /home/strappin/public_html/wp-content/themes/xmarket/code/woo.php on line 395

I have the latest Woocommerce and your latest theme.

Thanks.

Please, contact administrator
for this information.

#44270 Copied Theme version: 1.9 WooCommerce version: 2.3.5

18 Answers

Eva Kemp

Support staff

February 21, 2015 at 15:04

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#44274 Copied

Newformz

Participant

February 21, 2015 at 21:52

Hi,

Here are the details.

Thanks.

Please, contact administrator
for this information.

#44325 Copied

Eva Kemp

Support staff

February 21, 2015 at 22:23

Hello,

Please check the site now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#44336 Copied

Newformz

Participant

February 21, 2015 at 22:25

Wow that was fast support, thank you for the fix. Could you please tell me how you solved it for future reference please?

Thanks.

#44338 Copied

Eva Kemp

Support staff

February 21, 2015 at 22:46

Hello,

You’re welcome.
I’ve edited the file woo.php and replaced the code $woocommerce->get_image_size with wc_get_image_size (line 395).

Thank you.
Regards,
Eva Kemp.

#44339 Copied

Bsouder88

Participant

March 31, 2015 at 00:04

Hello,

I am getting the same fatal error message on my web page.

#53415 Copied

Bsouder88

Participant

March 31, 2015 at 00:07

Hey,

I am getting a fatal error message on my website. Please help me fix it

Fatal error: Call to undefined method WooCommerce::get_image_size() in /home/britt7/public_html/shopbeautiboss/wp-content/themes/wpflexishoptwo/core/plugins/woocommerce-shortcodes.php on line 25

#53416 Copied

Eva Kemp

Support staff

March 31, 2015 at 08:04

Hello @Bsouder88,

You need edit the file /home/britt7/public_html/shopbeautiboss/wp-content/themes/wpflexishoptwo/core/plugins/woocommerce-shortcodes.php on line 25 via FTP and replace the code $woocommerce->get_image_size with wc_get_image_size.

Thank you.
Regards,
Eva Kemp.

#53445 Copied

Bsouder88

Participant

March 31, 2015 at 10:22

I am having trouble editing the file. Can you please walk me through it? The error came immediately after I did an update to the site.

#53493 Copied

Robert Hall

Support staff

March 31, 2015 at 10:26

Hello @Bsouder88,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#53495 Copied

Bsouder88

Participant

March 31, 2015 at 10:48

Attached is the information requested

Please, contact administrator
for this information.

#53505 Copied

Brian Johnson

Member

March 31, 2015 at 11:15

To Bsouder88

Sorry but credentials are incorrect. Please check them.

With best regards
Brian Johnson

#53514 Copied

Bsouder88

Participant

March 31, 2015 at 15:44

Below is the requested information

Please, contact administrator
for this information.

#53624 Copied

Eva Kemp

Support staff

March 31, 2015 at 16:43

Hello,

What is FTP host?
We’re still getting the error
“Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server”

Please check if you’ve written the correct login details.

Thank you.
Regards,
Eva Kemp.

#53649 Copied

Bsouder88

Participant

March 31, 2015 at 17:44

The hosting is through webxone

Please, contact administrator
for this information.

#53676 Copied

Brian Johnson

Member

March 31, 2015 at 18:04

We were unable to check our theme folder for files using the host panel. Are you using Xmarket theme or different one.

With best regards
Brian Johnson

#53687 Copied

Bsouder88

Participant

March 31, 2015 at 19:18

I believe I am using the twenty ten theme. Yesterday I selected to upgrade with one of the suggested upgrades and my website has been down since then. Please help me

#53708 Copied

Eva Kemp

Support staff

April 1, 2015 at 14:19

Hello,

Sorry, but we provide support only for our themes, we don’t support “Twenty Ten” theme.
Do you have any problems with Xmarket theme?

Regards,
Eva Kemp.

#53854 Copied
Tagged: call to undefined method, fatal error, seo friendly, themes, woocommerce, wordpress
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