Forum Replies Created

Viewing 30 posts - 15,601 through 15,630 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 16:06

    Hello,

    We’re glad you managed to resolve the issue.
    If there are any questions feel free to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 16:05

    Hello @dlx,

    You have a lot of “woopress” folders in wp-content/themes/ directory. You need use only one Woopress theme and the child theme. So please remove all unnecessary woopress folders and reupload the latest version of the theme.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 15:55

    Hello,

    1./6. Please provide us with FTP credentials to check the issue with sidebar.

    3. Those links are added from demo content and supposed to be used with WPML plugin for multilingual site. You can remove those links adding empty Text widget into “Place in Header top bar” area in Appearance > Widgets.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 15:41

    Hello,

    I’ve added line-height: 1; to style the text in the text editor where your content is added.
    Please clear browser cache and check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 15:30

    Hello @dlx,

    Please provide us with wp-admin panel and FTP credentials in private content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 15:27

    Hello,

    You can try to use old version of Wishlist plugin meanwhile.
    I’ve sent the archive to your email address.
    Please reupload the folder in wp-content/plugins.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 15:13

    Hello,

    Please provide us with a link to your site and specify where you want to move Wishlist text.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 14:53

    Hello,

    Now there is an error on your site:
    http://storage2.static.itmages.com/i/15/0521/h_1432216314_3335021_16f276ec86.png

    Are there any issues on a server where your site is located?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 14:29

    Hello,

    Custom.css will be saved, but functions.php will be reloaded.
    In this case you need create child theme http://codex.wordpress.org/Child_Themes and copy functions.php in there.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 13:56

    Hello,

    Yes, YITH Wishlist plugin caused the problem.
    Is your site working now?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 13:54

    Hello,

    I just went to wp-admin panel > Settings > Permalinks and clicked “Save” button to update the settings.
    That’s all.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 13:53

    Hello,

    This plugin https://wordpress.org/plugins/w3-total-cache/ works fine with our theme or you can try this one https://wordpress.org/plugins/wp-super-cache/ .

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 13:50

    Hello,

    You need add this code in functions.php in wp-content/themes/royal directory to rename “Description” tab:

    add_filter( 'woocommerce_product_tabs', 'woo_rename_tabs', 98 );
    function woo_rename_tabs( $tabs ) {
    
    	$tabs['description']['title'] = __( 'More Information' );		// Rename the description tab
    	return $tabs;
    
    }

    Replace “More Information” text with your own.

    To remove additional titles from tabs add this code in custom.css file:

    .tabs .tab-content h2 {
     display: none !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 13:33

    Hello,

    The problem was caused by Wishlist plugin. I’ve deactivated it and now your site is working.
    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 13:17

    Hello,

    Connect to your site files via FTP and edit the file wp-content/themes/blanco/woocommerce/content-product.php on line 54 and replace the code $woocommerce->get_image_size with wc_get_image_size. Or provide us with FTP access to do this for you.
    If you don’t know FTP credentials ask your host to provide you with them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 13:13

    Hello,

    As I see your theme is old version.
    Please update it to 3.8 version and Woocommerce to the latest version as well.


    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 13:07

    Hello,

    1. To show upsells you need select layout with sidebar in Theme Options > Single > Product Page > Sidebar position. How to set upsells read here:
    http://docs.woothemes.com/document/related-products-up-sells-and-cross-sells/

    2. To make header shown go to Theme Options > Header > Breadcrumbs background and change background color for breadcrumbs section.

    3. I’ve checked the converter in the sidebar on products page and it’s working fine.

    4. Sidebar isn’t shown on Sale page because you have categories displayed there and there is nothing to filter (prices and products aren’t shown).

    5. Your data won’t be erased. You can install templates variants.

    6. Go to Products > edit a product and mark it with brand on the right side.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 12:55

    Hello,

    I’ve reuploaded the theme for you.
    Please clear browser cache and check Wishlist link now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 12:28

    Hello,

    Please specify how you want to rename “Description” tab. We’ll try to do this for you.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 12:06

    Hello,

    Unfortunately now wp-admin panel credentials are incorrect.
    Please check them.
    Also clarify your 1st question with more details. What issues are you experiencing with the editor?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 11:25

    Hello,

    You need edit the file wp-content/themes/blanco/woocommerce/content-product.php on line 54 and replace the code $woocommerce->get_image_size with wc_get_image_size.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 11:22

    Hello @Giovanni.Maieli,

    Some plugin us causing the issue.
    Please disable them one by one to find it out.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 11:13

    Hello,

    Add this code in style.css of your child theme:

    @media (max-width: 480px) {.products-grid.product-count-4 .product {
        width: 48% !important;
    }}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 11:09

    Hello,

    You have made additional customization to the theme.
    Unfortunately we don’t know what exactly you have made and we can’t find what is causing the issue. If you activate “Mavango” theme the images in slider are shown fine.
    Please take our apologies but this is beyond our support scope to modify clients customization.
    We recommend you to upload default Legenda theme and create a child theme and move all your changes into there.

    Thank you for understanding.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 10:16

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 10:12

    Hello,

    1. Upsells sidebar is shown:
    http://storage1.static.itmages.com/i/15/0521/h_1432199146_1263808_fb710f8e62.png

    2. As I see header is shown on products page and single product pages. Please clarify the issue with more details. Show us screenshots.

    3. I’ve checked the converter in the sidebar on products page and it’s working fine.

    4. Sidebar isn’t shown on Sale page because you have categories displayed there and there is nothing to filter (prices and products aren’t shown).

    5. Your data won’t be erased. You can install templates variants.

    6. Go to Products > edit a product and mark it with brand on the right side.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 10:01

    Hello,

    Unfortunately you have to translate Royal theme separately.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 09:58

    Hello,

    Unfortunately we can’t connect via FTP.
    Please check the credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 09:52

    Hello,

    Yes, the Royal theme is compatible with the latest WordPress version.
    Don’t forget to create a back up of your site before update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 21, 2015 at 09:49

    Hello,

    To change color of the “Edit” link add this code in style.css file of your child theme:

    .addresses .address .title a {
     color: #d50073;
    }

    Regards,
    Eva Kemp.

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    Viewing 15,630 results - 15,601 through 15,630 (of 31,382 total)
Viewing 30 posts - 15,601 through 15,630 (of 31,382 total)
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