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Clients cant register captcha doesnt match ever

This topic has 26 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

xdigital

Participant

May 19, 2015 at 23:46

When a user trieds to register after filling all the form data and inputting the captcha code there is a error code that says Security Code doenst match no one can register I know the captcha code is correct

Please, contact administrator
for this information.

#64861 Copied Theme version: 7.1 WooCommerce version: 2.3.9

25 Answers

Eva Kemp

Support staff

May 20, 2015 at 09:24

Hello,

The problem may be caused by old plugins versions you use. There may be some conflict because of them. So please update the required plugins https://www.8theme.com/download-plugins/ .

Thank you.
Regards,
Eva Kemp.

#64915 Copied

xdigital

Participant

May 20, 2015 at 16:54

Thank you but I have updated all plugins I have even disable all pluings and the error is there no one can register because of captcha

#65035 Copied

Robert Hall

Support staff

May 20, 2015 at 17:01

Hello,

I’ve just checked register form and it’s working perfect. Please see screenshot: http://prntscr.com/77dzcx

Regards,
Robert Hall.

#65037 Copied

xdigital

Participant

May 20, 2015 at 18:37

Thanks Robert I have clear my cache and if try from the top menu the captcha image wont load and if i GO TO the registration page I can see the captcha but the code is not validated

#65051 Copied

xdigital

Participant

May 20, 2015 at 18:39

http://prntscr.com/77f76x

#65052 Copied

xdigital

Participant

May 20, 2015 at 18:41

http://prntscr.com/77f7zh

#65054 Copied

xdigital

Participant

May 20, 2015 at 18:43

http://prntscr.com/77f8vl

#65055 Copied

Robert Hall

Support staff

May 20, 2015 at 19:08

Hello,

Please make backup your site and we’ll try to reupdate theme for you.

Regards,
Robert Hall.

#65060 Copied

xdigital

Participant

May 20, 2015 at 23:48

Thank you I have the backup so please proceed

#65114 Copied

Eva Kemp

Support staff

May 21, 2015 at 09:31

Hello,

We can’t connect to FTP getting the following error:
Response: 421 50 users (the maximum) are already logged in, sorry
Error: Could not connect to server

Please give us access to FTP.

Regards,
Eva Kemp.

#65175 Copied

xdigital

Participant

May 21, 2015 at 14:05

I have connected without any problems I will post the user and password in the private content

Please, contact administrator
for this information.

#65269 Copied

Eva Kemp

Support staff

May 21, 2015 at 14:53

Hello,

Now there is an error on your site:
http://storage2.static.itmages.com/i/15/0521/h_1432216314_3335021_16f276ec86.png

Are there any issues on a server where your site is located?

Thank you.
Regards,
Eva Kemp.

#65279 Copied

xdigital

Participant

May 21, 2015 at 15:04

Ok ready please proceed

#65283 Copied

xdigital

Participant

May 22, 2015 at 02:06

Do you have any news for me its quite bad I cant sell if my customers cant register. I am quite desperate for help. Thanks

#65417 Copied

Eva Kemp

Support staff

May 22, 2015 at 11:11

Hello,

Sorry for a delay.
The problem is caused by your server limits.
You need ask your server administrator to set permissions for files to 777:
http://gyazo.com/6261e300f3e9bce00bc94826245750a2
After that check registration page.

Thank you.
Regards,
Eva Kemp.

#65511 Copied

xdigital

Participant

May 22, 2015 at 15:09

Thank you, this dint fix the problem, those files are temp files even if I erase them when they get created again they are createad with wrong permisions please I need some light

#65572 Copied

xdigital

Participant

May 22, 2015 at 15:32

my server administrator say: Hello.

Thank you for contacting us.

This is not a Server setting.

This is the way the script that is writing those files configured.

Best Regards,
Tom Alexander
cPanel@ResellersPanel.com
ResellersPanel.com

#65574 Copied

Eva Kemp

Support staff

May 22, 2015 at 17:22

Hello,

I’ve created a test file in the directory wp-content/themes/royal/framework/inc/really-simple-captcha/tmp, but the link http://www.zujiss.com/wp-content/themes/royal/framework/inc/really-simple-captcha/tmp/test.php gives 404 error, that the file can’t be found. If you check the directory wp-content/themes/royal/framework/inc/really-simple-captcha/tmp you’ll see the file test.php exists.
So the problem is with your server configuration.
Please contact your hosting provider again.
The issue isn’t related to the script but to the server.

Thank you for understanding.

Regards,
Eva Kemp.

#65602 Copied

xdigital

Participant

May 22, 2015 at 19:49

this is what my server people are saying

This is a WordPress based script and it is not possible to access the content in wp-content directory directly using the mentioned URL.

You or your theme “developer” can create a /tmp directory in your public_html and configure your script to create your files there.

This way you will be able to access them directly in your browser using http://www.zujiss.com/tmp/yourfile.php this the file you have uploaded http://www.zujiss.com/tmp/test.php

#65621 Copied
Tagged: captcha, clients, match, register, templates, woocommerce, wordpress
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