Forum Replies Created

Viewing 30 posts - 12,421 through 12,450 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 12:22

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 12:21

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 11:35

    Hello,

    Did you make any changes in original theme files?
    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 10:17

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 10:15

    Hello,

    Please provide us with wp-admin panel credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 10:14

    Hello,

    I’ve checked your site in Chrome browser and parallax effect is working:
    http://storage2.static.itmages.com/i/15/0812/h_1439370830_9382326_3ddc6baafb.png

    Please try to clear cache and cookies and check again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 10:12

    Hello,

    I’ve checked single product page and haven’t seen any issues:
    http://storage2.static.itmages.com/i/15/0812/h_1439370713_4248489_e664e4b408.png
    Please show us a screenshot of the problem.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 10:07

    Hello,

    Try to use this code in custom.css:

    @media (max-width: 480px) {.tabs .tabs-nav li {
        display: block;
    }}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 10:01

    Hello,

    I’ve disabled the option “Show loader icon until site loading” in Theme Options > General. Please clear browser cache and check the site now. Also check it in another browsers.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 09:56

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .cart-popup-container .btn.filled.big {
        line-height: 35px !important;
    }

    I’ve checked tabs on single product pages and they are working fine. Try to clear browser cache and check again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 09:48

    Hello,

    We’re sorry for a delay.

    Our developers will modify theme functions in the next release and you’ll be able to use Visual Composer options. Meanwhile it can’t be changed.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 09:45

    Hello,

    You’d better wait for theme update which will be released very soon.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 09:43

    Hello,

    The same issue persists with default WordPress theme (activate Twenty Fifteen theme and check it). Try to update WordPress to the latest version. Also refer to this topic:
    https://wordpress.org/support/topic/plugin-woocommerce-excelling-ecommerce-logout-link-doesnt-work
    I’ve checked tabs on single product page and they are working fine.
    Please clear browser cache and check again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 09:31

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .cart-bag .ico-sum::before {
        border-color: transparent;
    }
    @media (max-width: 1200px) and (min-width: 992px) {.header-type-12 .navbar-right .shopping-container {
      height: 63px;
    }}

    We can’t log in to wp-admin panel. Please check the credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 08:56

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 08:54

    Hello,

    We’ve reuploaded the plugin archive. Please try to download it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 08:54

    Hello,

    We’ve reuploaded the plugin archive. Please try to download it now.
    To update it you need connect to your server via FTP, go to wp-content/plugins directory and overwrite “revslider” folder with the folder that you extracted from the archive.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 08:27

    Hello,

    Please add this code in 8Theme Options > Typography > Custom CSS > Global Custom CSS:

    .template-container {
      overflow-y: hidden;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 08:19

    Hello,

    Please provide us with a page link where you have problems with styling.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 08:17

    Hello,

    Please update Woocommerce plugin to the latest version, clear browser cache and check WP admin panel after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 12, 2015 at 08:10

    Hello,

    Please refer to our documentation https://www.8theme.com/classico-theme-documentation/ (2.4. Demo Content) or provide us with wp-admin panel credentials and we’ll import the pages for you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 11, 2015 at 20:34

    Hello,

    Please use this code in custom.css:

    .article p {
        font-size: 16px;
    }
    #products-grid.products_grid .product-grid .product-name a {
       font-size: 16px;
    }
    #main-nav > ul > li > a {
       font-size: 18px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 11, 2015 at 20:25

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .category-description {
        margin-bottom: 0px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 11, 2015 at 20:23

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 11, 2015 at 20:21

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 11, 2015 at 18:14

    Hello,

    Sorry, but the tabs design was modified by Visual Composer authors, not by our developers. So you should consult with their team concerning this.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 11, 2015 at 18:11

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 11, 2015 at 18:10

    Hello,

    Please show us examples where you see “‘Additional Information’ as a separate tab, not content within a tab” and show screenshots what you want to achieve.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 11, 2015 at 18:08

    Hello,

    We’ll fix it in future update too.

    Thank you for your understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 11, 2015 at 16:40

    Hello,

    You need add this code in custom.css file:

    html {
      overflow: hidden;
    }

    How to create custom.css you can watch in this tutorial.

    Regards,
    Eva Kemp.

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    Viewing 12,450 results - 12,421 through 12,450 (of 31,382 total)
Viewing 30 posts - 12,421 through 12,450 (of 31,382 total)
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