Forum Replies Created

Viewing 30 posts - 9,271 through 9,300 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 19:04

    Hello,

    Please specify what pattern you want to add.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 18:58

    Hello @Fantasia,

    If you have the same issue with default WordPress theme too then the problem is related to plugin.
    Please take our apologies but we don’t provide support for 3rd-party plugins and for the plugins that are implemented in the theme.

    We didn’t received such complaints from other clients.

    You may ask the plugin authors about this problem:
    http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 18:55
    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 18:47

    Hello,

    Login credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 18:44

    Hello,

    There is no such option by default but you may edit theme files to achieve what you want.
    It requires additional customization which is beyond our basic support scope.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 18:43

    Hello,

    1. To hide the info in Recent Posts widget you need edit the file wp-content/themes/legenda/framework/widgets.php and comment the code in lines 368, 369:

    <?php _e('by', ETHEME_DOMAIN) ?> <strong><?php the_author(); ?></strong><br>
     <?php the_time(get_option('date_format')); ?>

    2. The problem may be caused by your server configuration too, so you may try to use WP STMP plugin.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 18:38

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 18:37

    Hello,

    To remove languages icons you need add empty Text widget into “Left Side top bar area” in Appearance > Widgets.

    To change social icons links you need edit the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product” in line 1918), to change links you need edit the code, for example for Twitter <a href="https://twitter.com/share?url='.$permalink.'&text='.$post_title.'" class="'.$tooltip_class.'" title="'.__('Twitter', ETHEME_DOMAIN).'" target="_blank"> and replace https://twitter.com/share?url='.$permalink.'&text='.$post_title.' with a link to your Twitter account.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 16:18

    Hello,

    Unfortunately there is no such option. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 16:16

    Hello,

    Ok, looking forward to your reply.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 16:15

    Hello,

    Please look at the screenshot. The menu is shown here:
    http://storage8.static.itmages.com/i/15/1030/h_1446218038_2855101_0aa832d827.png
    If you want horizontal menu you need select other header type in Theme Options > Header.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 15:54

    Hello,

    Please clarify what plugin you’re using.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 15:47

    Hello,

    It would be better if you send a screenshot to show what exactly you want to achieve.
    Also provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 15:45

    Hello,

    Please ask Woocommerce support to provide you with the hook which is used for this option and we’ll include it in our theme.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 14:56

    Hello @Fantasia,

    Theme changing won’t affect your settings.
    They will be saved.

    There is no need to create back up just to switch the themes.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 14:36

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 14:29

    Hello,

    I’ve creates a test page with FAQ element and it’s working there http://urbndesignz.com/test/ .
    So seems like some code is wrong on your page.
    You need check it attentively or try to recreate the page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 14:07

    Hello,

    Please take our apologies but this string can be translated only in /woocommerce/loop/no-products-found.php file.
    We’ll fix it in the theme update.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 13:49

    Hello,

    You need update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 11:43

    Hello,

    Please update Ultimate VC Addons and Visual Composer plugins as well.
    You can download them here:
    https://www.8theme.com/download-plugins/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 11:26

    Hello,

    1. If you use the code in custom.css file you won’t need adjust the widgets as the code will be saved even after theme update.

    2. To increase font for menu items use this css code:

    #main-nav > ul > li > a {
        font-size: 18px;
        text-transform: capitalize;
    }

    3. Add this code in custom.css file:

    .variations_form table.variations {
        margin: 0px 0px 0px;
    }
    .single_add_to_cart_button.button.alt {
        margin-right: 30% !important;
    }

    4. You have to edit theme files to place the widget in the header. It’s beyond our basic support scope as it requires additional customization.

    5. Go to Settings -> Reading -> “Blog pages show at most” and then set the number value “12”.

    6. I’ve edited your shortcode on page “On sale” to:
    [etheme_product_category category="sailor" columns="3"]

    Please check the page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 11:09

    Hello,

    Please contact your hosting provide and ask them to increase values of memory_limit, post_max_size functions.

    After that check your site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 10:51

    Hello,

    As I see “New” icon is translated:
    http://storage6.static.itmages.com/i/15/1030/h_1446198625_5864604_2f6db51cf9.png

    Please show a page where you see non translated item.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 10:18

    Hello,

    I’ve added this code in CSS block of VC editor on your home page:

    .page-heading-slider .wpb_revslider_element {
       margin-bottom: 0px;
    }
    
    hr {
       margin-top: 0px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 09:58

    Hello,

    The file /wp-content/themes/woopress/vc_templates/vc_row.php is removed in the theme version 2.5. You need delete it in your theme folder.

    After that check your site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 09:48

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 09:42

    Hello,

    We can’t connect via FTP getting this error:
    Response: 421 Sorry, cleartext sessions and weak ciphers are not accepted on this server.
    Error: Could not connect to server

    Please check it with your hosting provider.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 09:36

    Hello,

    I’ve just checked the text “Search results for” on your site and it’s not translated:
    http://storage5.static.itmages.com/i/15/1030/h_1446194131_5479936_1c17a9548b.png
    Also as I see this string isn’t translated in WPML > String Translation.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 09:27

    Hello,

    You forgot a dot in “blog-post” class. It should be:

    .blog-post .post-info {
        display: none;
    }

    Please correct it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 30, 2015 at 09:20

    Hello,

    I’ve installed the template.
    Please check your home page.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 9,271 through 9,300 (of 31,382 total)
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