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Pixalated thumb nails - by nathanphilpott

This topic has 8 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

nathanphilpott

Participant

October 30, 2015 at 18:14

Hi,

Can you help me please. I’m struggling to get the product thumbnail images to be a good resolution. There are two separate size thumbnails on the site

medium sized ones halfway down the home page
http://www.custhom.co.uk/shop/

and larger ones on the shop page
http://www.custhom.co.uk/shop/shop/

what sizes do I need to set the images to?

Many thanks,

Please, contact administrator
for this information.

#97055 Copied Theme version: Classico

7 Answers

Eva Kemp

Support staff

October 30, 2015 at 18:47

Hello,

Login credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#97064 Copied

nathanphilpott

Participant

November 2, 2015 at 14:48

Hi Eve,

Sorry, the log in details should work now

Thanks,

#97317 Copied

Eva Kemp

Support staff

November 2, 2015 at 20:15

Hello,

I’ve disabled “Full Width” option in Theme Options > E-Commerce > Products Page Layout > Full width > Off. Please check Shop page now.

Regards,
Eva Kemp.

#97384 Copied

nathanphilpott

Participant

November 2, 2015 at 20:20

Hi Eva,

The issue still seems to be there in both the shop and in my featured items on the home page.

Is there a certain size i need to crop my images to before uploading them ?

#97387 Copied

Eva Kemp

Support staff

November 2, 2015 at 20:33

Hello,

Please refer to Woocommerce documentation how to avoid pixellation:
https://docs.woothemes.com/document/using-the-appropriate-product-image-dimensions/

Regards,
Eva Kemp.

#97392 Copied

nathanphilpott

Participant

November 4, 2015 at 20:53

Hi Eva,

Thanks for the link to the documantation. When I inspect the page elements there seems to be somthing that is cropping all my –

Catalog Images: The medium sized thumbnails used in all product loops (e.g. categories, related products, up sells, cross sells, etc.)
and
Product ThumbnailsThe smallest thumbs, used in product galleries on the single product pages, the cart, and widgets.

down to 300x300px in size. This is where the problem is but I can’t seem to find the section in the sites css or PHP that is doing this ?

Thanks,

Nathan

Please, contact administrator
for this information.

#97877 Copied

Eva Kemp

Support staff

November 5, 2015 at 10:55

Hello,

I’ve disabled Hard Crop option for images in Woocommerce settings and regenerated thumbnails.

Please clear browser cache and check now.

Regards,
Eva Kemp.

#97936 Copied
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