Forum Replies Created

Viewing 30 posts - 8,701 through 8,730 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 15:05

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 14:48

    Hello,

    Yes, you need to override old plugins files with the new ones.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 14:47

    Hello,

    I told you in this topic how to remove 2 lines in slider:
    https://www.8theme.com/topic/removing-some-slider-and-footer-items/

    White line in slider is added into a slide. Go to Revolution Slider > open slider settings > edit slides and remove the lines there.

    Please refer to this documentation how to create single slide:
    http://www.themepunch.com/faq/single-slide-loop/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 14:35

    Hello,

    I’ve sent IP to your email address. Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 14:27

    Hello,

    Please provide us with your domain name and wp-admin credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 14:24

    Hello,

    This requires additional customization if the theme files. If you have necessary knowledge you can edit the files yourself.
    Please take our apologies but it’s beyond our basic support scope.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 14:22

    Hello,

    Please disable Ajax “Add To Cart” option in Theme Options > Single Product Page and check products stock status after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 14:17

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 14:00

    Hello,

    I’ve added a product to cart as a guest:
    http://storage8.static.itmages.com/i/15/1116/h_1447678825_4501470_0bc0f36c87.png

    Please clear browser cache and check again.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 13:58

    Hello,

    I’ve set Teaser option.
    Please clear browser cache and check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 12:08

    Hello,

    As I see you selected multiple categories http://storage9.static.itmages.com/i/15/1116/h_1447671975_4661122_e4a22a6294.png in products editor and some categories are similar for the products, for example ” COACH 36464 EDIE 31 PEBBLED LEATHER BLUSH SHOULDER BAG” and “MICHAEL Michael Kors Sutton Center Stripe Dressy Satchel in Rasperry White Black”. The similar categories are “Leather” and “$250-$500”. That’s why you have such related products.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 12:01

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 12:00

    Hello,

    I’ve just cleared cache via FTP in wp-content directory and disabled cache plugin in WP admin panel.
    Please clear browser cache and check your site in another browser.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:59

    Hello,

    Thank you for your understanding.

    Please let us know the result and if further assistance is needed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:56

    Hello,

    No, you won’t lose the data. You just need to overwrite plugins files, not delete them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:54

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:51

    Hello,

    Please check if custom logo is uploaded in the page editor in “Page Layout” box on the right side.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:48

    Hello,

    You can download the plugin here:
    https://www.8theme.com/download-plugins/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:47

    Hello,

    1. You’re using old versions of plugins Revolution Slider, Ultimate Addons for Visual Composer, WPBakery Visual Composer. Please update them. You can download the latest versions here:
    https://www.8theme.com/download-plugins/ .

    2. Use this code in Theme Options > Custom CSS > Custom CSS for desktop to change container width:

    .container {
        width: 1200px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:40

    Hello,

    The issue is caused by “WPBakery Visual Composer” plugin. Please update it 4.8.1 version https://www.8theme.com/download-plugins/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:24

    Hello,

    That’s great.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:23

    Hello,

    Add this code in custom.css file:

    .white-popup-block {
        background: white;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:19

    Hello,

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:15

    Hello,

    Please read here how to create custom tabs and how to re-order them:
    https://docs.woothemes.com/document/editing-product-data-tabs/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:13

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .main-footer .wpb_column {
       display: initial;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 11:09

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .menu-icon {
      display: none;
    }

    I don’t see banner on category picture.
    Have you removed it?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 10:17

    Hello @jaarsmacommunicatie,

    This bug will be fixed in the next theme update.

    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 10:15

    Hello,

    Try to comment the code that my colleague provided, not the one you showed.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 10:08

    Hello,

    1./2. Please update the plugins to the latest versions https://www.8theme.com/download-plugins/ .

    3. Add this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .boxed .st-container {
        width: 970px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 16, 2015 at 10:01

    Hello,

    Sorry, but there is no such option.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 8,701 through 8,730 (of 31,382 total)
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