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Add to Cart not working - by seyia35 - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

seyia35

Participant

November 8, 2015 at 16:21

For some reason, the add to cart does not work when not logged into the site. When logged in as admin, it works fine. as soon as the user is logged out, the Cart doesnt populate any longer.

The plugins and wordpress version is up to date. i am not sure if the updates caused the problem.

#98325 Copied

5 Answers

Eva Kemp

Support staff

November 9, 2015 at 10:11

Hello,

Please provide us with FTP credentials in Private Content.
Have you made any changes in the theme files?

Regards,
Eva Kemp.

#98382 Copied

seyia35

Participant

November 9, 2015 at 17:12

The content has been added below, the only changes made were update to word press and all of the plugins

Please, contact administrator
for this information.

#98476 Copied

Eva Kemp

Support staff

November 9, 2015 at 20:02

Hello,

Some plugin is causing the issue.
Please disable them one by one to find it out.

Regards,
Eva Kemp.

#98514 Copied

seyia35

Participant

November 16, 2015 at 00:52

unfortunately there still isnt a resolution, the plugin has been disabled but the products still don’t add to the cart properly, the page has to be refreshed before it is registered. please take a look at it and see what i mean.

im also getting :

uncaught typeerror: cannot read property “cart modal” of undefined

#99534 Copied

Eva Kemp

Support staff

November 16, 2015 at 11:40

Hello,

The issue is caused by “WPBakery Visual Composer” plugin. Please update it 4.8.1 version https://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.

#99613 Copied
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