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Topic: Facing Error On The Website

Tagged: Parse error

Radhika

Participant

November 12, 2015 12:42 pm

I have installed the woopress theme on the site and now facing this error

Parse error: syntax error, unexpected end of file, expecting variable (T_VARIABLE) or ‘$’ in /home/jaksoftware4430/public_html/greenwaysdesigns.com/wp-admin/includes/file.php on line 633

Line 633 code is below

$parent_folder = dirname($dir);
while ( !empty($parent_folder) && untrailingslashit($to) != $parent_folder && !in_array($parent_folder, $

Please help
Site URL: hidden
Theme version: i.4

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Stan Russell

Participant

November 12, 2015 1:34 pm

Hello Radhika,

please provide us with FTP credentials for your site in private content.

Regards,
Stan Russell.

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Radhika

Participant

November 12, 2015 5:18 pm

Hi,

Please find the FTP credentials for our site ‘www.greenwaysdesigns.com’ below.
Please help.
Site URL: hidden
Theme version: 1.4

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Eva Kemp

Support staff

November 12, 2015 7:51 pm

Hello,

The issue has been fixed.
Clear browser cache and check site now.

Regards,
Eva Kemp.

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Radhika

Participant

November 14, 2015 6:18 am

Hi Eva,

Thank you very much for the support. Can u please tell me what was the issue and how did you fix it just for my knowledge.
Site URL: hidden

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Eva Kemp

Support staff

November 14, 2015 9:08 am

Hello,

I reuploaded the file file.php in wp-admin/includes directory from original WordPress archive, that’s all.

Regards,
Eva Kemp.

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Radhika

Participant

November 14, 2015 9:25 am

Ok sorry bothering you again my plugins are not working and not showing in wp-admin as well. How to get them back?

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Eva Kemp

Support staff

November 14, 2015 9:57 am

Hello,

Seems like your site has been hacked as plugins files contain strange code inside.
Ask your hosting provider to scan your files. Also delete all plugins and reupload new versions. You can download them here:
https://www.8theme.com/download-plugins/

Also update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

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Radhika

Participant

November 14, 2015 11:13 am

Hi Eva,

Thank you for your support. One more question can I use one theme for two times like for 2 clients?

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Eva Kemp

Support staff

November 14, 2015 2:19 pm

Hello,

In this case you have to buy two licenses.
Otherwise support will be produced only for one site.

Regards,
Eva Kemp.

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Radhika

Participant

November 14, 2015 2:32 pm

Ok and the licenses purchased amount and theme amount are the same?

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Eva Kemp

Support staff

November 14, 2015 4:10 pm

Hello,

Yes, it’s the same.
We provide support only for one site. If you want to get our support for some other site you have to buy a license. Or you can use the theme for second site, but you’ll receive support only for 1 of them.

Regards,
Eva Kemp.

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Radhika

Participant

November 16, 2015 6:36 am

Hi Eva,

Thank you for your support one more question if I reload the plugins will I lost the data of already installed plugins?

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Eva Kemp

Support staff

November 16, 2015 11:56 am

Hello,

No, you won’t lose the data. You just need to overwrite plugins files, not delete them.

Regards,
Eva Kemp.

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Radhika

Participant

November 18, 2015 1:04 pm

Hi Eva,

I am facing this technical error when I open my dashborad plz help..

“Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 12288 bytes) in /home/jaksoftware4430/public_html/greenwaysdesigns.com/wp-admin/includes/screen.php on line 1191”
Site URL: hidden
Theme version: 2.5
WooCommerce version: 2.4.10

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Eva Kemp

Support staff

November 18, 2015 2:42 pm

Hello,

You need contact your hosting provider and ask them to increase memory_limit value.

Regards,
Eva Kemp.

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Radhika

Participant

November 19, 2015 1:57 pm

Hi Eva,

I have added variation products on my product page. I want to show only variation price when it is changing on click and do not want to show both prices on top, only active price should show.How to remove that. Now it is showing 2 prices together which is not looking good.

http://www.greenwaysdesigns.com/product/saree-15/

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Eva Kemp

Support staff

November 19, 2015 3:48 pm

Hello,

Please refer to this article:
http://businessbloomer.com/disable-variable-product-price-range-woocommerce/

Regards,
Eva Kemp.

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Radhika

Participant

December 3, 2015 1:44 pm

Hi Eva,

My product page looking like this thumb images are looking big. Plz help

http://www.greenwaysdesigns.com/estore/product/banarasi-8/
Site URL: hidden

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Eva Kemp

Support staff

December 3, 2015 2:03 pm

Hello,

Go to Theme Options > Single Product Page > Enable slider for gallery images > On.

Regards,
Eva Kemp.

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Topic: Facing Error On The Website

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