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  marketiniano

  Participant

  November 14, 2015 1:45 pm

  Dear Support,

  I have a problem with the WooCommerce plugin, which is included on the theme, is properly installed, but in products the buy button or send to the shopping cart it doesn´t show, I installed WooCommerce on other sites and work properly, can you help me please, you have experience.

  An example: http://estilae.com/producto/collar-modelo-redes/

  Thank you.

  Christian.

  Theme version: classico

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  Eva Kemp

  Support staff

  November 14, 2015 4:31 pm

  Hello,

  Please provide us with FTP and wp-admin panel credentials in Private Content.

  Regards,
  Eva Kemp.

  #99447 copied to clipboard

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  marketiniano

  Participant

  November 14, 2015 5:37 pm

  I send the details in prived.

  Thanks.

  

  Content is visible for topic creator and
  support staff only.

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  Eva Kemp

  Support staff

  November 14, 2015 5:50 pm

  Hello,

  Your site gives error “502 Bad Gateway”. Please check it with your hosting provider.

  Regards,
  Eva Kemp.

  #99470 copied to clipboard

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  marketiniano

  Participant

  November 15, 2015 10:24 am

  Dear support,

  I Can not see where is giving that error, how can I see it?

  Thanks

  Christian

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  Eva Kemp

  Support staff

  November 16, 2015 9:33 am

  Hello,

  Please look at the screenshot:
  http://storage1.static.itmages.com/i/15/1116/h_1447662812_4277747_e50bf3f797.png

  This issue is related to your hosting provider. Please contact them.

  Regards,
  Eva Kemp.

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  marketiniano

  Participant

  November 16, 2015 9:48 am

  Hello Eva, would you mind to give me your ip, becouse it is block.

  Christian.

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  Eva Kemp

  Support staff

  November 16, 2015 2:35 pm

  Hello,

  I’ve sent IP to your email address. Please check it.

  Regards,
  Eva Kemp.

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  marketiniano

  Participant

  November 17, 2015 11:13 am

  Dear Eva,

  Evererything is right now, you ip it is in the whitelist, please try now.

  Waiting for ypur news,

  Kind regards,

  Christian.

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  Eva Kemp

  Support staff

  November 17, 2015 5:45 pm

  Hello,

  “Add to Cart” button wasn’t shown because you enabled “Just Catalog” option in Theme Options > E-Commerce > Shop. I’ve disabled it and now button is present.
  Clear browser cache and check.

  Regards,
  Eva Kemp.

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