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PROBLEMS WITH WOOCOMMERCE - by marketiniano

This topic has 10 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

marketiniano

Participant

November 14, 2015 at 13:45

Dear Support,

I have a problem with the WooCommerce plugin, which is included on the theme, is properly installed, but in products the buy button or send to the shopping cart it doesn´t show, I installed WooCommerce on other sites and work properly, can you help me please, you have experience.

An example: http://estilae.com/producto/collar-modelo-redes/

Thank you.

Christian.

#99424 Copied Theme version: classico

9 Answers

Eva Kemp

Support staff

November 14, 2015 at 16:31

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#99447 Copied

marketiniano

Participant

November 14, 2015 at 17:37

I send the details in prived.

Thanks.

Please, contact administrator
for this information.

#99461 Copied

Eva Kemp

Support staff

November 14, 2015 at 17:50

Hello,

Your site gives error “502 Bad Gateway”. Please check it with your hosting provider.

Regards,
Eva Kemp.

#99470 Copied

marketiniano

Participant

November 15, 2015 at 10:24

Dear support,

I Can not see where is giving that error, how can I see it?

Thanks

Christian

#99499 Copied

Eva Kemp

Support staff

November 16, 2015 at 09:33

Hello,

Please look at the screenshot:
http://storage1.static.itmages.com/i/15/1116/h_1447662812_4277747_e50bf3f797.png

This issue is related to your hosting provider. Please contact them.

Regards,
Eva Kemp.

#99553 Copied

marketiniano

Participant

November 16, 2015 at 09:48

Hello Eva, would you mind to give me your ip, becouse it is block.

Christian.

#99562 Copied

Eva Kemp

Support staff

November 16, 2015 at 14:35

Hello,

I’ve sent IP to your email address. Please check it.

Regards,
Eva Kemp.

#99653 Copied

marketiniano

Participant

November 17, 2015 at 11:13

Dear Eva,

Evererything is right now, you ip it is in the whitelist, please try now.

Waiting for ypur news,

Kind regards,

Christian.

#99847 Copied

Eva Kemp

Support staff

November 17, 2015 at 17:45

Hello,

“Add to Cart” button wasn’t shown because you enabled “Just Catalog” option in Theme Options > E-Commerce > Shop. I’ve disabled it and now button is present.
Clear browser cache and check.

Regards,
Eva Kemp.

#99928 Copied
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