Forum Replies Created

Viewing 30 posts - 7,651 through 7,680 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 11:12

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 11:09

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 11:08

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 11:07

    Hello,

    You need copy the function code from shortcodes.php to functions.php in childtheme. After this your changes should work.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 11:06

    Hello,

    You may try to use any search plugins. Please note you have to look for plugins yourself as we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 11:04

    Hello,

    Please update the theme to 2.7.1 version where this issue has been fixed.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 10:58

    Hello,

    Please check if responsive design is enabled in Theme Options > Responsive.
    Enable it.

    If the issue still persists, provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 10:55

    Hello,

    I’ve changed height of the slider http://prntscr.com/9gc708 . Please check video now.
    Concerning black borders, the settings are related to html5 video container.
    There is no option to remove them in the theme.
    You can refer to this article for the solution:
    http://wistia.com/blog/remove-black-bars-from-online-video

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 10:34

    Hello,

    Sorry, but full width menu has only 5 columns maximum. You may reduce the number of items so only 5 columns are displayed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 09:50

    Hello,

    Please remove this code in custom.css file:

    .top-panel .button.filled\,small:hover {
        color: red;
    }

    and add this one:

    .button:hover {
        background-color: red;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 09:46

    Hello,

    The problem is caused by “WooCommerce (nl)” plugin. I’ve disabled it and now translation is correct. Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 09:39

    Hello,

    You can upload your screenshot to any web storage (like dropbox) and show us a link.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 09:38

    Hello,

    As I see you haven’t marked “Visible on the product page”:
    http://prntscr.com/9gbqal

    Please do this and check product after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 20, 2015 at 09:32

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 17:14

    Hello,

    Please take our apologies but the plugin “WooCommerce Product Filter” isn’t compatible with the theme.
    We don’t guarantee full compatibility of 3rd-party plugins with Legenda.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 17:12

    Hello,

    If you want to show all products on one page you need go to Settings -> Reading -> “Blog pages show at most” and then set the number value bigger than the number of your products.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 16:47

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 16:46

    Hello,

    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 16:44

    Hello,

    Please refer to this article:
    http://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 14:43

    Hello,

    Could you please translate error message to English?
    Also provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 14:38

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 14:37

    Hello,

    We’ve checked this issue with default WordPress theme and the field isn’t translated there too.
    We recommend you to translate that text in Woocommerce file wp-content/plugins/woocommerce/includes/class-wc-checkout.php in line 446.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 12:23

    Hello,

    We’ve fixed the problem with mobile menu. Please check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 11:59

    Hello,

    We’ve checked your site on iPhone and mobile menu is shown:
    http://storage1.static.itmages.com/i/15/1218/h_1450436311_3652326_d44047cf75.png

    Unfortunately we can’t replicate the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 11:39

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.
    If I understood you correctly you want to display slider on Shop page and hide sidebar, don’t you?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 11:32

    Hello,

    Please contact your hosting provider concerning mysql error.
    After that let us know the result.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 10:48

    Hello,

    I’ve updated the theme, WordPress and plugins.
    Check your site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 10:36

    Hello,

    As I se told you in the previous post:

    It seems that there is a problem with your browser, you need to check if it allows to save cookie files.

    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
    https://support.google.com/chrome/answer/95647?hl=en

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 10:33

    Hello,

    Do you mean “subscribe” button doesn’t work?
    As I see you haven’t added any field for email address in your form?
    Please refer to MailChimp documentation https://mc4wp.com/kb/create-your-first-form/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2015 at 10:19

    Hello,

    You can try to use Accordion element in Visual Composer editor.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 7,651 through 7,680 (of 31,382 total)
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