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ERROR SENDING MESSAGE! - by lulamii - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Robert Hall

lulamii

Participant

December 18, 2015 at 14:01

Hi 8Theme,
I have error while I sending message.
Where and what should I changed?
I would like to know : )

#104972 Copied Theme version: Royal

7 Answers

Robert Hall

Support staff

December 18, 2015 at 14:03

Hello,

This question is a bit unclear for us. Could you please clarify us with more details?

Regards,
Robert Hall.

#104973 Copied

lulamii

Participant

December 18, 2015 at 14:27

Of course.
Look at screenshot.

Please, contact administrator
for this information.

#104975 Copied

Eva Kemp

Support staff

December 18, 2015 at 14:43

Hello,

Could you please translate error message to English?
Also provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#104978 Copied

lulamii

Participant

December 18, 2015 at 14:47

“Error while sendig message”.

Please, contact administrator
for this information.

#104983 Copied

Robert Hall

Support staff

December 18, 2015 at 15:39

Hello,

You’re using old theme version. Please update and check this issue.
Before update theme please remove WooCommerce folder in wp-content/themes/royal/woocommerce and make full backup of the site.

Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#104997 Copied

lulamii

Participant

December 18, 2015 at 15:56

Yes I know, but I love this theme in this version.
Is it any possibilty to do sth with this version?

#105004 Copied

Robert Hall

Support staff

December 18, 2015 at 17:04

You can try to do all steps as described in this topic.
https://www.8theme.com/topic/contact-form-7-unable-to-send-mail-from-sidebar/#post-64930

Regards,
Robert Hall.

#105027 Copied
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