Forum Replies Created

Viewing 30 posts - 7,591 through 7,620 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 12:37

    Hello,

    Also provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 12:36

    Hello @tbijeux,

    May we update the theme for you?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 12:34

    Hello @BlankM,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 12:03

    Hello,

    As I told you in the previous post the same issue persists with default WordPress theme (Twenty Fifteen), activate it and check yourself.
    You can make changes in the child theme http://codex.wordpress.org/Child_Themes , copy Woocommerce files to the child theme with the same directory structure, for example wp-content/themes/idstore-child/woocommerce/includes/class-wc-checkout.php.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 12:00

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.


    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 11:56

    Hello,

    Your original image should have dimensions 1,425px × 1,900px approximately to make zoom working correctly.
    Try to edit your image and reupload it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 11:53

    Hello,

    You should add images as layers in the slider, not as background image. I’ve edited the first slide and uploaded layer image and removed the background image:
    http://storage6.static.itmages.com/i/15/1222/h_1450781479_5590402_941a80a50e.png
    Please check first slide now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 10:37

    Hello,

    Yes, those fields might be imported by multiple installations of demo data.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 10:35

    Hello,

    We’ve passed this issue to our developers. Once there is a result we’ll let you know.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 10:33

    Hello,

    You can use “Products” element in Visual Composer and write product IDs you want to display.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 10:28

    Hello @argonbubble,

    Is your problem resolved for now?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 10:27

    Hello @byxiaowei,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 10:17

    Hello,

    I’ve checked your “themes” directory and “legenda” folder is present there, but permissions for it are incorrect and I can’t change them. You have to contact your hosting provider to investigate this issue.
    I’ve uploaded legenda theme to the folder “legenda-2.9.2” in the “themes” directory. You may try to activate it in wp-admin panel.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 10:11

    Hello @byxiaowei,

    The issue has been fixed.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 10:06

    Hello,

    Please show a direct page where you see reviews stars and provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 21:14

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 21:13

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 21:12

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 21:11

    Hello,

    You can upload logo for all pages in Theme Options > Header, and use different logo only for home page in Pages > edit your home page > upload logo in “Custom Logo image” section in Page Layout box.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 21:07

    Hello,

    Try to disable Ajax “Add to Cart” in Theme Options > Single Product Page and check product after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 21:03

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 21:03

    Hello,

    Sorry, but there is no such possibility.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 21:00

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .sidebar-position-without .row-count-4 .product {
        width: 100%;
    }

    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 18:23

    Hello,

    I’ve updated the theme and plugins. Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 18:04

    Hello,

    Please don’t make any changes in the files if you created a topic.
    Update the theme and let us know.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 17:42

    Hello,

    Please create a topic in Magento forum https://www.8theme.com/forums/blanco-magento-support-forum/ concerning Magento theme.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 17:35

    Hello,

    Please give us full permissions to view all settings in wp-admin panel.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 17:29

    Hello,

    We’re sorry for a long delay.
    Tomorrow we’re going to release a new theme update where that issue is fixed.
    So please wait a little and you’ll be able to use new theme version.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 17:27

    Hello,

    The issue has been fixed.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 16:54

    Hello,

    As I see now the fields are translated:
    http://storage6.static.itmages.com/i/15/1221/h_1450713256_1104346_24fc44f9c9.png

    Seems your site was cached.

    Please clear browser cache and check.

    Regards,
    Eva Kemp.

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    Viewing 7,620 results - 7,591 through 7,620 (of 31,382 total)
Viewing 30 posts - 7,591 through 7,620 (of 31,382 total)
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