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Updated wordpress now site is not working

This topic has 6 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Eva Kemp

rex4u

Participant

December 21, 2015 at 00:15

My site worked batter but when i updated the wordpress version to 4.4 then my site is working but them file is missing from cpanel i dont know whats the matter please i have need your help

Please, contact administrator
for this information.

#105140 Copied Theme version: 4.4 WooCommerce version: 2.4.12

5 Answers

Stan Russell

Participant

December 21, 2015 at 08:48

Hello rex4u,

please provide us with admin and FTP credentials for your site in private content. We will check your site and try to fix this problem.

Regards,
Stan Russell.

#105161 Copied

rex4u

Participant

December 21, 2015 at 11:09

FTP credentials

Please, contact administrator
for this information.

#105228 Copied WooCommerce version: 2.4.12

Eva Kemp

Support staff

December 21, 2015 at 11:22

Hello,

Your FTP and wp-admin panel credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#105234 Copied

rex4u

Participant

December 22, 2015 at 08:49

I hope it will work

Please, contact administrator
for this information.

#105385 Copied

Eva Kemp

Support staff

December 22, 2015 at 10:17

Hello,

I’ve checked your “themes” directory and “legenda” folder is present there, but permissions for it are incorrect and I can’t change them. You have to contact your hosting provider to investigate this issue.
I’ve uploaded legenda theme to the folder “legenda-2.9.2” in the “themes” directory. You may try to activate it in wp-admin panel.

Regards,
Eva Kemp.

#105401 Copied
Tagged: not working, troubleshoot, update, woocommerce, wordpress, wordpress templates
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