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Topic: Updated wordpress now site is not working

Tagged: wordpress update

rex4u

Participant

December 21, 2015 12:15 am

My site worked batter but when i updated the wordpress version to 4.4 then my site is working but them file is missing from cpanel i dont know whats the matter please i have need your help
Site URL: hidden
Theme version: 4.4
WooCommerce version: 2.4.12

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Stan Russell

Participant

December 21, 2015 8:48 am

Hello rex4u,

please provide us with admin and FTP credentials for your site in private content. We will check your site and try to fix this problem.

Regards,
Stan Russell.

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rex4u

Participant

December 21, 2015 11:09 am

FTP credentials
Site URL: hidden
WooCommerce version: 2.4.12

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Eva Kemp

Support staff

December 21, 2015 11:22 am

Hello,

Your FTP and wp-admin panel credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

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rex4u

Participant

December 22, 2015 8:49 am

I hope it will work

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Eva Kemp

Support staff

December 22, 2015 10:17 am

Hello,

I’ve checked your “themes” directory and “legenda” folder is present there, but permissions for it are incorrect and I can’t change them. You have to contact your hosting provider to investigate this issue.
I’ve uploaded legenda theme to the folder “legenda-2.9.2” in the “themes” directory. You may try to activate it in wp-admin panel.

Regards,
Eva Kemp.

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